fix problems on Mrsool [android]

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—— Run into issues on Mrsool ? Get help pending when official support gets back to you!

Mrsool | مرسول
Info:
company: MRSOOL
: info@mrsool.co
: mrsool.co
Chat with our AI-based Mrsool Support
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Support issue

unresponsive customer service

Fix: If customer service is unresponsive, try using multiple channels within the app. Check if there’s a live chat option or an email support fea... ⇲

no contact with support

Fix: If you cannot find a way to contact support, check the app for any help or FAQ sections that might provide alternative contact methods. Some... ⇲

chat support redirects to Q&A

Fix: If chat support redirects you to the Q&A section, try to find the specific topic related to your issue. Often, the Q&A section has detailed... ⇲

no way to contact support

Fix: If you cannot find a way to contact support, look for any hidden menus in the app settings that might provide contact options. Sometimes, su... ⇲

lack of direct communication with support

Fix: If you feel there is a lack of direct communication with support, try using all available channels in the app, including chat, email, and an... ⇲
 
Bugs issue

missing items in delivery

Fix: Immediately check your order details in the app to confirm what was supposed to be included. If items are missing, report this through the a... ⇲

bugs in the application

Fix: If you encounter bugs, try restarting the app or your device. Ensure that you have the latest version of the app installed by checking the G... ⇲
 
Login issue

login issues

Fix: If you are having trouble logging in, first ensure that you are using the correct email and password. If you’ve forgotten your password, use... ⇲
 
Payments issue

drivers request payment outside the app

Fix: If a driver requests payment outside the app, do not comply. Politely inform them that all payments must be made through the app for securit... ⇲

refunds not processed

Fix: If your refund has not been processed, check the app for any notifications regarding the status of your refund. Ensure that you have followe... ⇲

high delivery fees

Fix: If you find the delivery fees to be high, consider checking if there are any promotions or discounts available in the app. Sometimes, using... ⇲

payment issues not resolved

Fix: If you encounter payment issues, first check your payment method in the app to ensure it is valid and has sufficient funds. Try removing and... ⇲

unreliable delivery pricing

Fix: If you find the delivery pricing to be unreliable, always check the estimated delivery fee before confirming your order. This can help you a... ⇲
 
Loading issue

delayed order pickups

Fix: If your order pickup is delayed, check the app for any updates on the status of your order. Sometimes, delays are due to high demand or traf... ⇲

long wait times for drivers

Fix: If you experience long wait times, check the app for any notifications regarding driver availability. Sometimes, peak hours can lead to long... ⇲
 
Updates issue

cancellation of orders without notice

Fix: If your order is canceled without notice, check the app for any notifications or messages from the courier. Sometimes cancellations occur du... ⇲

no cancellation options after order placement

Fix: If you realize you need to cancel an order after placement, check the app immediately for any cancellation options. Some apps allow cancella... ⇲
 
Account issue

account verification problems

Fix: If you are having trouble with account verification, ensure that you are entering the correct information as required by the app. Double-che... ⇲
 
Network issue

GPS inaccuracies

Fix: If you experience GPS inaccuracies, ensure that your device’s location services are turned on and that the app has permission to access your... ⇲
 
UI issue

difficult to use

Fix: If you find the app difficult to use, take some time to explore the app’s features and settings. Familiarizing yourself with the layout can... ⇲
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 what users are saying
Good experience
62.1%

Bad experience
34.8%

Neutral
3.1%

~ from our NLP analysis of 362,630 combined software ratings.

 Private Data Mrsool collects from your Android
  1. retrieve running apps
  2. read your own contact card
  3. approximate location (network-based)
  4. precise location (GPS and network-based)
  5. directly call phone numbers
  6. read phone status and identity
  7. read the contents of your USB storage
  8. modify or delete the contents of your USB storage
  9. take pictures and videos
  10. record audio
  11. view Wi-Fi connections
  12. view network connections
  13. pair with Bluetooth devices
  14. access Bluetooth settings
  15. change network connectivity
  16. connect and disconnect from Wi-Fi
  17. disable your screen lock
  18. full network access
  19. change your audio settings
  20. run at startup
  21. draw over other apps
  22. control vibration
  23. prevent device from sleeping
  24. read Google service configuration
  25. receive data from Internet