fix problems on Albert [android]

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—— Run into issues on Albert? Get help pending when official support gets back to you!

Albert: Budgeting and Banking
Info:
company: Albert - Budgeting & Banking
: support@albert.com
: albert.com
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Account issue

Automatic enrollment in additional services

Fix: Check your account settings for any options related to service enrollment. Go to 'Settings' > 'Services' and disable any additional services... ⇲

Inability to pause savings withdrawals

Fix: Check the app's savings settings. Go to 'Savings' > 'Withdrawal Settings' to see if there is an option to pause or adjust your savings withd... ⇲

Errors in account verification

Fix: Ensure that all your personal information is entered correctly. Double-check your name, address, and any identification numbers required for... ⇲

No option to skip bank account linking

Fix: If you are uncomfortable linking a bank account, explore if the app allows for alternative funding methods, such as linking a debit card ins... ⇲

Unclear cancellation instructions

Fix: Look for a dedicated 'Help' or 'Support' section in the app that may provide detailed instructions on how to cancel your account. OR If i... ⇲
 
UI issue

Confusing user interface

Fix: Take some time to explore the app's features. Use the 'Help' section to find tutorials or guides that explain how to navigate the interface... ⇲
 
Security issue

Frequent unauthorized charges

Fix: Regularly monitor your account transactions through the app. If you notice unauthorized charges, immediately report them through the 'Help'... ⇲
 
Support issue

Poor customer support

Fix: Utilize the app's FAQ section for common issues. Many questions can be resolved without needing to contact support directly. OR If you ne... ⇲
 
Payments issue

Multiple subscription paywalls

Fix: Review your current subscriptions in the app. Go to 'Settings' > 'Subscription' to see what you are currently subscribed to and consider dow... ⇲

Delayed access to funds

Fix: Check the app's policies on fund availability. Some transactions may take longer to process, especially if they involve transfers between ac... ⇲

Random overdraft charges

Fix: Set up alerts for low balances in your account to avoid overdrafts. This can help you manage your spending more effectively. OR Review yo... ⇲

Lack of transparency in fees

Fix: Review the fee structure in the app. Go to 'Settings' > 'Fees' to see a breakdown of all applicable fees and charges. OR Keep a record of... ⇲
 
Bugs issue

Inconsistent app performance

Fix: Ensure that your app is updated to the latest version. Go to the Google Play Store, search for the app, and check for updates. OR Clear t... ⇲
 
Settings issue

Difficulty in accessing account settings

Fix: Try navigating to 'Settings' from the main menu. If you cannot find it, use the search function within the app to locate 'Account Settings'.... ⇲
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 what users are saying
Good experience
83.5%

Bad experience
13.5%

Neutral
3.1%

~ from our NLP analysis of 101,622 combined software ratings.

 Private Data Albert collects from your Android
  1. read your contacts
  2. modify your contacts
  3. approximate location (network-based)
  4. precise location (GPS and network-based)
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. take pictures and videos
  8. record audio
  9. view Wi-Fi connections
  10. view network connections
  11. full network access
  12. run at startup
  13. control vibration
  14. prevent device from sleeping
  15. read Google service configuration
  16. download files without notification
  17. receive data from Internet