fix problems on VK [android]

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—— Run into issues on VK? Get help pending when official support gets back to you!

VK: music, video, messenger
Info:
company: VK.com
: support_gplay@vk.team
: vk.com
: 191024, Россия, г. Санкт-Петербург, ул. Херсонская, д. 12-14, лит. А, пом. 1-Н
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Account issue

Account deactivation errors

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can lead to errors when trying to deac... ⇲

Issues with international number format

Fix: 1. Ensure you are entering the phone number in the correct format: Include the country code and omit any leading zeros. For example, for a U... ⇲
 
Registration issue

Difficulties in account creation

Fix: 1. Ensure you have a stable internet connection: A poor connection can hinder the account creation process. Check your Wi-Fi or mobile data... ⇲
 
Video issue

Video player bugs

Fix: 1. Update the app: Ensure you are using the latest version of VK. Go to the Google Play Store, search for VK, and tap 'Update' if available.... ⇲
 
Search issue

Search function ineffective

Fix: 1. Clear the app cache: Go to Settings > Apps > VK > Storage > Clear Cache. This can help resolve any temporary issues affecting the search... ⇲
 
Uploads issue

Slow video uploads

Fix: 1. Check your internet connection: Ensure you have a stable and fast internet connection. If your connection is slow, try switching to a dif... ⇲
 
Loading issue

Frequent loading errors

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. If you are on Wi-Fi, try switching to mobile data or vice v... ⇲
 
Customization issue

Limited translation features

Fix: 1. Use a third-party translation app: If VK's translation features are limited, consider using apps like Google Translate to translate messa... ⇲
 
Crashes issue

VK crashes during music playback

Fix: 1. Clear the app cache: Go to Settings > Apps > VK > Storage > Clear Cache. This can help resolve any temporary issues causing the app to cr... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: 1. Ensure all devices are updated: Make sure VK is updated to the latest version on all devices. Go to the Google Play Store and check for u... ⇲
 
Messages issue

Messages often delayed

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or mobile data connection. You can do this by opening a web browser and tr... ⇲
 
Audio issue

Playback errors

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as playback errors can occur with poor connectivity. Try sw... ⇲
 
Security issue

Inability to recover hacked accounts

Fix: 1. Use the 'Forgot Password' feature: On the login screen, tap 'Forgot Password' and follow the prompts to reset your password using your re... ⇲
 
Network issue

Problems with Wi-Fi connectivity

Fix: 1. Restart your router: Unplug your router, wait for about 30 seconds, and then plug it back in. This can help resolve connectivity issues.... ⇲
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 what users are saying
Good experience
68.1%

Bad experience
26.8%

Neutral
5.1%

~ from our NLP analysis of 9,122,636 combined software ratings.

 Private Data VK collects from your Android
  1. find accounts on the device
  2. read calendar events plus confidential information
  3. add or modify calendar events and send email to guests without owners' knowledge
  4. read your contacts
  5. modify your contacts
  6. approximate location (network-based)
  7. precise location (GPS and network-based)
  8. directly call phone numbers
  9. read call log
  10. read phone status and identity
  11. read the contents of your USB storage
  12. modify or delete the contents of your USB storage
  13. take pictures and videos
  14. record audio
  15. view Wi-Fi connections
  16. view network connections
  17. create accounts and set passwords
  18. pair with Bluetooth devices
  19. access Bluetooth settings
  20. change network connectivity
  21. connect and disconnect from Wi-Fi
  22. full network access
  23. change your audio settings
  24. read sync settings
  25. run at startup
  26. draw over other apps
  27. control vibration
  28. prevent device from sleeping
  29. toggle sync on and off
  30. set an alarm
  31. install shortcuts
  32. read Google service configuration
  33. receive data from Internet

  Cost of Subscriptions
  1. $0.49 - $124.99 per item