Fix Alibaba.com errors on android

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29 problems reported in the past 24 hours

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Notifications
Excessive notifications

🛠️ Adjust notification settings within the app. Open the app, go to Settings > Notifications, and custo... show fix »
 
Payments
Transaction fees not refunded

🛠️ Check your transaction history in the app to ensure that the refund process was initiated. Go to you... show fix »
Refund process ineffective

🛠️ Document all communications regarding your refund request, including dates and details, to have a cl... show fix »
 
Support
Inquiry submission fails

🛠️ Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if... show fix »
 
UI
Items do not match photos

🛠️ Check the product description and specifications carefully before purchasing. This can help set accu... show fix »
Unclear shipping costs

🛠️ Check the shipping information provided by the vendor before completing your purchase. This is usual... show fix »
Incomplete item displays

🛠️ Ensure that your app is updated to the latest version, as updates often fix display issues. OR Tr... show fix »
Confusing order process

🛠️ Follow a step-by-step guide available in the app or online to familiarize yourself with the order pr... show fix »
Navigation issues

🛠️ Familiarize yourself with the app layout by exploring different sections. This can help improve your... show fix »
 
Messages
Cannot send files through messenger

🛠️ Ensure that the app has the necessary permissions to access your files. Go to Settings > Apps > Alib... show fix »
Messages take long to send

🛠️ Check your internet connection. A weak connection can cause delays in sending messages. Try switchin... show fix »
Difficult to track conversations

🛠️ Use the search function within the messaging feature to find specific conversations or keywords. O... show fix »
 
Security
Vendors manipulate sale terms

🛠️ Always read the terms and conditions provided by the vendor before making a purchase. This can help... show fix »
No fraud protection

🛠️ Always use secure payment methods when making purchases. Look for options like PayPal or credit card... show fix »
 
Search
Difficult to find products

🛠️ Use specific keywords in the search bar to narrow down results. For example, instead of searching fo... show fix »
Poor search functionality

🛠️ Use specific and relevant keywords when searching for products. This can help improve search results... show fix »
 
Loading
App reloads every time opened

🛠️ Update the app to the latest version. Go to the Google Play Store, search for Alibaba.com, and check... show fix »
Pictures do not load

🛠️ Check your internet connection. A weak connection can prevent images from loading properly. Switch t... show fix »
 
Audio
Audio driver issues

🛠️ Check if your device's audio drivers are up to date. Go to Settings > About Phone > Software Informa... show fix »
 
Privacy
App makes unsolicited phone calls

🛠️ Check the app permissions and disable any unnecessary permissions. Go to Settings > Apps > Alibaba.c... show fix »
Invasive app behavior

🛠️ Review and adjust the app's permissions in your device settings. Go to Settings > Apps > Alibaba.com... show fix »
 
Freezing
App freezes frequently

🛠️ Clear the app cache and data to free up resources. Go to Settings > Apps > Alibaba.com > Storage > C... show fix »
 
Bugs
Bugs in messaging

🛠️ Restart the app to refresh the messaging feature and resolve any temporary bugs. OR Check for app... show fix »
Hiccups in app stability

🛠️ Ensure your device's operating system is up to date. Go to Settings > System > Software Update and c... show fix »
Negative ratings disappear

🛠️ Check your account settings to ensure you are logged in properly. Sometimes, ratings may not display... show fix »
Wrong items sent by vendors

🛠️ Always double-check the order confirmation details to ensure accuracy before finalizing your purchas... show fix »
 
Customization
Limited product options

🛠️ Expand your search criteria by using broader keywords or categories to find more products. OR Che... show fix »
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 Contact Support
Developer:
Alibaba Mobile
Email:
  icbu_tech@alibaba-inc.com
Website:
🌐 www.alibaba.com
Terms/Privacy:
⚔️ http://rule.alibaba.com/rule/detail/2034.htm
 Private Data Alibaba.com collects from your Android
  1. retrieve running apps
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read phone status and identity
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. take pictures and videos
  8. record audio
  9. view Wi-Fi connections
  10. view network connections
  11. pair with Bluetooth devices
  12. access Bluetooth settings
  13. change network connectivity
  14. connect and disconnect from Wi-Fi
  15. control flashlight
  16. full network access
  17. change your audio settings
  18. control Near Field Communication
  19. run at startup
  20. reorder running apps
  21. draw over other apps
  22. control vibration
  23. prevent device from sleeping
  24. read Google service configuration
  25. receive data from Internet

 Breakdown of Software Ratings
Positive experience
85.6%

Negative experience
9.1%

Neutral
5.3%

~ from our NLP analysis of 2,632,733 combined software ratings.