fix problems on Alibaba.com [android]

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—— Run into issues on Alibaba.com? Get help pending when official support gets back to you!

Alibaba.com - B2B marketplace
Info:
company: Alibaba Mobile
: icbu_tech@alibaba-inc.com
: www.alibaba.com
: 10 Collyer Quay #10-01 Ocean Financial Centre Singapore 049315 Singapore
Chat with our AI-based Alibaba.com Support
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Privacy issue

Invasive app behavior

Fix: Review and adjust the app's permissions in your device settings. Go to Settings > Apps > Alibaba.com > Permissions and disable any that seem... ⇲

Alibaba.com makes unsolicited phone calls

Fix: Check the app permissions and disable any unnecessary permissions. Go to Settings > Apps > Alibaba.com > Permissions and adjust accordingly.... ⇲
 
Downloads issue

Alibaba.com frequently redirects to download

Fix: Clear the app cache and data. Go to your device's Settings > Apps > Alibaba.com > Storage > Clear Cache and Clear Data. This can help reset... ⇲
 
Payments issue

Transaction fees not refunded

Fix: Check your transaction history in the app to ensure that the refund process was initiated. Go to your account > Orders > Transaction History... ⇲

Refund process ineffective

Fix: Document all communications regarding your refund request, including dates and details, to have a clear record of your case. OR Follow up... ⇲
 
Support issue

Inquiry submission fails

Fix: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if the issue persists. OR Restart the ap... ⇲
 
UI issue

Items do not match photos

Fix: Check the product description and specifications carefully before purchasing. This can help set accurate expectations about the item. OR... ⇲

Unclear shipping costs

Fix: Check the shipping information provided by the vendor before completing your purchase. This is usually listed on the product page. OR Con... ⇲

Incomplete item displays

Fix: Ensure that your app is updated to the latest version, as updates often fix display issues. OR Try clearing the app cache and data as men... ⇲

Confusing order process

Fix: Follow a step-by-step guide available in the app or online to familiarize yourself with the order process. This can help clarify any confusi... ⇲

Navigation issues

Fix: Familiarize yourself with the app layout by exploring different sections. This can help improve your navigation experience. OR Use the se... ⇲
 
Messages issue

Cannot send files through messenger

Fix: Ensure that the app has the necessary permissions to access your files. Go to Settings > Apps > Alibaba.com > Permissions and enable access... ⇲

Messages take long to send

Fix: Check your internet connection. A weak connection can cause delays in sending messages. Try switching to a stronger Wi-Fi network or using m... ⇲

Difficult to track conversations

Fix: Use the search function within the messaging feature to find specific conversations or keywords. OR Organize your messages by archiving o... ⇲
 
Security issue

Vendors manipulate sale terms

Fix: Always read the terms and conditions provided by the vendor before making a purchase. This can help you understand any potential changes.... ⇲

No fraud protection

Fix: Always use secure payment methods when making purchases. Look for options like PayPal or credit cards that offer buyer protection. OR Kee... ⇲
 
Search issue

Difficult to find products

Fix: Use specific keywords in the search bar to narrow down results. For example, instead of searching for 'shoes', try 'men's running shoes'.... ⇲

Poor search functionality

Fix: Use specific and relevant keywords when searching for products. This can help improve search results. OR Utilize the filter options to na... ⇲
 
Loading issue

Alibaba.com reloads every time opened

Fix: Update the app to the latest version. Go to the Google Play Store, search for Alibaba.com, and check for updates. OR Uninstall and reinst... ⇲

Pictures do not load

Fix: Check your internet connection. A weak connection can prevent images from loading properly. Switch to a stronger network if necessary. OR... ⇲
 
Audio issue

Audio driver issues

Fix: Check if your device's audio drivers are up to date. Go to Settings > About Phone > Software Information and check for updates. OR Restar... ⇲
 
Freezing issue

Alibaba.com freezes frequently

Fix: Clear the app cache and data to free up resources. Go to Settings > Apps > Alibaba.com > Storage > Clear Cache and Clear Data. OR Ensure... ⇲
 
Bugs issue

Bugs in messaging

Fix: Restart the app to refresh the messaging feature and resolve any temporary bugs. OR Check for app updates, as developers often release pa... ⇲

Hiccups in app stability

Fix: Ensure your device's operating system is up to date. Go to Settings > System > Software Update and check for updates. OR Uninstall and re... ⇲

Negative ratings disappear

Fix: Check your account settings to ensure you are logged in properly. Sometimes, ratings may not display if there are account issues. OR Refr... ⇲

Wrong items sent by vendors

Fix: Always double-check the order confirmation details to ensure accuracy before finalizing your purchase. OR Contact the vendor immediately... ⇲
 
Customization issue

Limited product options

Fix: Expand your search criteria by using broader keywords or categories to find more products. OR Check back frequently, as product availabil... ⇲
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 what users are saying
Good experience
85.6%

Bad experience
9.1%

Neutral
5.3%

~ from our NLP analysis of 2,632,733 combined software ratings.

 Private Data Alibaba.com collects from your Android
  1. retrieve running apps
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read phone status and identity
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. take pictures and videos
  8. record audio
  9. view Wi-Fi connections
  10. view network connections
  11. pair with Bluetooth devices
  12. access Bluetooth settings
  13. change network connectivity
  14. connect and disconnect from Wi-Fi
  15. control flashlight
  16. full network access
  17. change your audio settings
  18. control Near Field Communication
  19. run at startup
  20. reorder running apps
  21. draw over other apps
  22. control vibration
  23. prevent device from sleeping
  24. read Google service configuration
  25. receive data from Internet