Fix Messenger errors on android

  1 Hacker Way Menlo Park, CA 94025
I have a problem with Messenger
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Attachments
Unable to open attachments

🛠️ Ensure that the file type is supported by Messenger. If not, try using a different format or app to... show fix »
 
Messages
Missing messages and photos

🛠️ Check your internet connection and ensure that you are logged into the correct account. Sometimes me... show fix »
Drafts not saving properly

🛠️ Ensure that you have enough storage space on your device, as low storage can prevent drafts from bei... show fix »
Messages cut off

🛠️ Check your internet connection to ensure it is stable, as poor connectivity can cause messages to be... show fix »
 
Notifications
Notifications not working

🛠️ Check your notification settings in the app. Go to Settings > Notifications and ensure that notifica... show fix »
 
Camera
Background blurring issues

🛠️ Ensure that your device meets the minimum requirements for background effects. If not, consider upgr... show fix »
 
Slow
Slow message loading

🛠️ Clear the app cache to improve performance. Go to Settings > Apps > Messenger > Storage > Clear Cach... show fix »
 
Search
Inability to search message history

🛠️ Ensure that you are using the latest version of the app, as updates often fix bugs related to search... show fix »
Search function fails

🛠️ Ensure that you are using the latest version of the app, as updates often fix bugs related to search... show fix »
 
Crashes
Random app restarts

🛠️ Check for any available updates for the app and your device's operating system, as updates can fix s... show fix »
App crashes when opening photos

🛠️ Ensure that your device has enough storage space available, as low storage can cause apps to crash.... show fix »
 
Audio
Voice messages cancel unexpectedly

🛠️ Ensure that you have enough storage space on your device, as low storage can cause issues with recor... show fix »
 
Security
End-to-end encryption issues

🛠️ Ensure that both you and the recipient have the latest version of the app, as encryption features ma... show fix »
 
Uploads
Unable to share videos with text

🛠️ Try sharing the video first and then sending the text in a separate message, as some formats may not... show fix »
 
Images
Pictures not loading

🛠️ Check your internet connection and try switching between Wi-Fi and mobile data to see if that resolv... show fix »
 
Login
Frequent sign-in prompts

🛠️ Check your internet connection to ensure it is stable, as poor connectivity can cause sign-in issues... show fix »
 
Glitches
Glitches during group calls

🛠️ Ensure that all participants have a stable internet connection, as poor connectivity can cause glitc... show fix »
 
Compatibility
Inconsistent performance across devices

🛠️ Ensure that all devices are running the latest version of the app, as performance can vary with diff... show fix »
App not optimized for devices

🛠️ Check for any available updates for the app that may improve optimization for your device. OR Con... show fix »
 
UI
Complicated photo sharing

🛠️ Use the built-in photo sharing feature in Messenger instead of sending photos through other apps to... show fix »
 
Settings
Unable to turn off sound notifications

🛠️ Go to Settings > Notifications > Messenger and adjust the sound settings to turn off notifications.... show fix »
 
Updates
Loss of old features

🛠️ Check the app's update notes to see if the features have been moved or replaced with new ones. OR... show fix »
 
Video
Video player malfunctions

🛠️ Ensure that your device's media player is up to date, as compatibility issues can cause malfunctions... show fix »
 
Screen
Unresponsive screen after receiving messages

🛠️ Try restarting your device to clear any temporary glitches that may be causing the unresponsiveness.... show fix »
 
Customization
Marketplace chat head cannot be removed

🛠️ Try restarting the app to see if the chat head disappears after a refresh. OR Check the app setti... show fix »
 
Privacy
No option to opt-out of encryption

🛠️ Review your chat settings to see if there are any options related to encryption that can be adjusted... show fix »
 
Syncing
App does not sync across devices

🛠️ Ensure that you are logged into the same account on all devices to enable syncing. OR Check your... show fix »
 
Storage
Poor handling of large files

🛠️ Try compressing the file before sending it to reduce its size and improve handling. OR Consider u... show fix »
 
Bugs
Frequent bugs with new updates

🛠️ If you encounter bugs after an update, try uninstalling and reinstalling the app to resolve any issu... show fix »
  Have a specific Problem? Resolve Issue below:


 Contact Support
Developer:
Meta Platforms, Inc.
Email:
  android-support@fb.com
Website:
🌐 www.facebook.com
Terms/Privacy:
⚔️ https://m.facebook.com/policy.php
 Switch to these Alternatives:
WhatsApp Messenger
WhatsApp Business
Instagram
Rakuten Viber Messenger
Snapchat
TikTok
 Private Data Messenger collects from your Android
  1. find accounts on the device
  2. add or remove accounts
  3. read your own contact card
  4. read calendar events plus confidential information
  5. read your contacts
  6. modify your contacts
  7. approximate location (network-based)
  8. precise location (GPS and network-based)
  9. directly call phone numbers
  10. read phone status and identity
  11. read the contents of your USB storage
  12. modify or delete the contents of your USB storage
  13. take pictures and videos
  14. record audio
  15. view Wi-Fi connections
  16. view network connections
  17. create accounts and set passwords
  18. pair with Bluetooth devices
  19. access Bluetooth settings
  20. change network connectivity
  21. connect and disconnect from Wi-Fi
  22. full network access
  23. change your audio settings
  24. control Near Field Communication
  25. read sync settings
  26. run at startup
  27. draw over other apps
  28. control vibration
  29. prevent device from sleeping
  30. toggle sync on and off
  31. install shortcuts
  32. read Google service configuration
  33. capture video output
  34. download files without notification
  35. receive data from Internet

 Breakdown of Software Ratings
Positive experience
74.9%

Negative experience
19.1%

Neutral
6.0%

~ from our NLP analysis of 90,093,590 combined software ratings.
  Cost of Subscriptions
  1. $0.05 - $399.99 per item