fix problems on Messenger [android]

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—— Run into issues on Messenger? Get help pending when official support gets back to you!

Messenger
Info:
company: Meta Platforms, Inc.
: android-support@fb.com
: www.facebook.com
: 1 Hacker Way Menlo Park, CA 94025
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Attachments issue

Unable to open attachments

Fix: Ensure that the file type is supported by Messenger. If not, try using a different format or app to open the attachment. OR Clear the app... ⇲
 
Messages issue

Messages stuck on 'sending'

Fix: Check your internet connection. Switch between Wi-Fi and mobile data to see if the issue persists. If using Wi-Fi, try restarting your route... ⇲

Missing messages and photos

Fix: Check your internet connection and ensure that you are logged into the correct account. Sometimes messages may not sync properly if there ar... ⇲

Drafts not saving properly

Fix: Ensure that you have enough storage space on your device, as low storage can prevent drafts from being saved. OR Try logging out and logg... ⇲
 
Notifications issue

Notifications not working

Fix: Check your notification settings in the app. Go to Settings > Notifications and ensure that notifications are enabled for Messenger. OR M... ⇲
 
Camera issue

Background blurring issues

Fix: Ensure that your device meets the minimum requirements for background effects. If not, consider upgrading your device. OR Try toggling th... ⇲
 
Slow issue

Slow message loading

Fix: Clear the app cache to improve performance. Go to Settings > Apps > Messenger > Storage > Clear Cache. OR Check for any updates to the ap... ⇲
 
Search issue

Inability to search message history

Fix: Ensure that you are using the latest version of the app, as updates often fix bugs related to search functionality. OR Try restarting the... ⇲

Search function fails

Fix: Ensure that you are using the latest version of the app, as updates often fix bugs related to search functionality. OR Try restarting the... ⇲
 
Crashes issue

Random app restarts

Fix: Check for any available updates for the app and your device's operating system, as updates can fix stability issues. OR Uninstall and rei... ⇲

Messenger crashes when opening photos

Fix: Ensure that your device has enough storage space available, as low storage can cause apps to crash. OR Try uninstalling and reinstalling... ⇲
 
Audio issue

Voice messages cancel unexpectedly

Fix: Ensure that you have enough storage space on your device, as low storage can cause issues with recording and sending voice messages. OR T... ⇲
 
Security issue

End-to-end encryption issues

Fix: Ensure that both you and the recipient have the latest version of the app, as encryption features may not work properly on outdated versions... ⇲
 
Uploads issue

Unable to share videos with text

Fix: Try sharing the video first and then sending the text in a separate message, as some formats may not allow simultaneous sharing. OR Check... ⇲
 
Images issue

Pictures not loading

Fix: Check your internet connection and try switching between Wi-Fi and mobile data to see if that resolves the issue. OR Clear the app cache... ⇲
 
Login issue

Frequent sign-in prompts

Fix: Check your internet connection to ensure it is stable, as poor connectivity can cause sign-in issues. OR Clear the app cache and data to... ⇲
 
Glitches issue

Glitches during group calls

Fix: Ensure that all participants have a stable internet connection, as poor connectivity can cause glitches. OR Try leaving the group call an... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: Ensure that all devices are running the latest version of the app, as performance can vary with different versions. OR Check device compa... ⇲

Messenger not optimized for devices

Fix: Check for any available updates for the app that may improve optimization for your device. OR Consider using the web version of Messenger... ⇲
 
UI issue

Complicated photo sharing

Fix: Use the built-in photo sharing feature in Messenger instead of sending photos through other apps to simplify the process. OR Try creating... ⇲
 
Settings issue

Unable to turn off sound notifications

Fix: Go to Settings > Notifications > Messenger and adjust the sound settings to turn off notifications. OR Check your device's sound settings... ⇲
 
Updates issue

Loss of old features

Fix: Check the app's update notes to see if the features have been moved or replaced with new ones. OR Explore the app settings to find any ne... ⇲
 
Video issue

Video player malfunctions

Fix: Ensure that your device's media player is up to date, as compatibility issues can cause malfunctions. OR Try clearing the app cache and d... ⇲
 
Screen issue

Unresponsive screen after receiving messages

Fix: Try restarting your device to clear any temporary glitches that may be causing the unresponsiveness. OR Check for any updates to the app... ⇲
 
Customization issue

Marketplace chat head cannot be removed

Fix: Try restarting the app to see if the chat head disappears after a refresh. OR Check the app settings to see if there is an option to disa... ⇲
 
Privacy issue

No option to opt-out of encryption

Fix: Review your chat settings to see if there are any options related to encryption that can be adjusted. OR Consider using a different messa... ⇲
 
Syncing issue

Messenger does not sync across devices

Fix: Ensure that you are logged into the same account on all devices to enable syncing. OR Check your internet connection on all devices to en... ⇲
 
Storage issue

Poor handling of large files

Fix: Try compressing the file before sending it to reduce its size and improve handling. OR Consider using a file-sharing service for larger f... ⇲
 
Bugs issue

Frequent bugs with new updates

Fix: If you encounter bugs after an update, try uninstalling and reinstalling the app to resolve any issues. OR Check for any available patche... ⇲
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 what users are saying
Good experience
74.9%

Bad experience
19.1%

Neutral
6.0%

~ from our NLP analysis of 90,093,590 combined software ratings.

 Switch to these Alternatives:
WhatsApp Messenger
WhatsApp Business
Instagram
Rakuten Viber Messenger
Snapchat
TikTok

 Private Data Messenger collects from your Android
  1. find accounts on the device
  2. add or remove accounts
  3. read your own contact card
  4. read calendar events plus confidential information
  5. read your contacts
  6. modify your contacts
  7. approximate location (network-based)
  8. precise location (GPS and network-based)
  9. directly call phone numbers
  10. read phone status and identity
  11. read the contents of your USB storage
  12. modify or delete the contents of your USB storage
  13. take pictures and videos
  14. record audio
  15. view Wi-Fi connections
  16. view network connections
  17. create accounts and set passwords
  18. pair with Bluetooth devices
  19. access Bluetooth settings
  20. change network connectivity
  21. connect and disconnect from Wi-Fi
  22. full network access
  23. change your audio settings
  24. control Near Field Communication
  25. read sync settings
  26. run at startup
  27. draw over other apps
  28. control vibration
  29. prevent device from sleeping
  30. toggle sync on and off
  31. install shortcuts
  32. read Google service configuration
  33. capture video output
  34. download files without notification
  35. receive data from Internet

  Cost of Subscriptions
  1. $0.05 - $399.99 per item