fix problems on SAP Concur [android]

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—— Run into issues on SAP Concur? Get help pending when official support gets back to you!

SAP Concur
Info:
company: Concur Technologies, Inc.
: sap.concur.androidmobilefeedback@sap.com
: www.concur.com
: 601 108th Ave NE, Suite 1000, Bellevue, WA 98004 USA
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Uploads issue

Inability to attach receipts

Fix: 1. Check permissions: Go to your device's Settings > Apps > SAP Concur > Permissions and ensure that the app has permission to access your s... ⇲

Inability to upload files from receipt function

Fix: 1. Check file format: Ensure that the files you are trying to upload are in a supported format (like PDF, JPEG, or PNG). 2. Clear app cache... ⇲
 
UI issue

Issues with date selection

Fix: 1. Restart the app: Close and reopen SAP Concur to refresh the app. 2. Check for updates: Make sure you are using the latest version of the... ⇲

UI issues and bugs

Fix: 1. Restart the app: Close and reopen SAP Concur to refresh the user interface. 2. Clear app cache: Go to Settings > Apps > SAP Concur > Sto... ⇲
 
Customization issue

Poor filtering options

Fix: 1. Use search functionality: Instead of filtering, use the search bar to find specific expenses or receipts. 2. Organize expenses: Manually... ⇲

Limited travel booking options

Fix: 1. Use the web version: If the app has limited options, try accessing SAP Concur through a web browser for more comprehensive booking featur... ⇲
 
Login issue

Authentication problems

Fix: 1. Check your credentials: Ensure that you are entering the correct username and password. 2. Reset your password: If you suspect your pass... ⇲
 
Syncing issue

Receipts not importing correctly

Fix: 1. Check file format: Ensure that the receipts you are trying to import are in a supported format (like PDF, JPEG, or PNG). 2. Re-scan rece... ⇲
 
Bugs issue

Mileage tracking issues

Fix: 1. Enable location services: Ensure that location services are enabled for SAP Concur in your device settings. Go to Settings > Location > A... ⇲

Errors when submitting reports

Fix: 1. Check for app updates: Ensure you are using the latest version of SAP Concur. 2. Review report details: Double-check all entries in the... ⇲

SAP Concur fails to populate expense list

Fix: 1. Refresh the app: Close and reopen SAP Concur to refresh the expense list. 2. Check internet connection: Ensure you have a stable interne... ⇲

Duplicate expenses

Fix: 1. Manually review entries: Regularly check your expense list for duplicates and delete them as necessary. 2. Use search functionality: Use... ⇲

Random date changes for hotel stays

Fix: 1. Double-check date entries: When entering hotel stays, carefully review the dates before saving. 2. Restart the app: Close and reopen SAP... ⇲
 
Settings issue

Cannot save expenses

Fix: 1. Check for app updates: Ensure you are using the latest version of SAP Concur. 2. Clear app cache: Go to Settings > Apps > SAP Concur > S... ⇲

Inability to edit expenses

Fix: 1. Check permissions: Ensure that you have the necessary permissions to edit expenses within the app. 2. Restart the app: Close and reopen... ⇲
 
Compatibility issue

Inconsistent performance on Android

Fix: 1. Clear app cache: Go to Settings > Apps > SAP Concur > Storage > Clear Cache to improve performance. 2. Restart your device: A simple res... ⇲
 
Network issue

Cannot use offline

Fix: 1. Prepare in advance: Before going offline, ensure all necessary data is synced while you have an internet connection. 2. Use the web vers... ⇲
 
Battery issue

Automatic mileage capturing drains battery

Fix: 1. Disable automatic tracking: Go to the app settings and turn off automatic mileage tracking to conserve battery life. 2. Use manual track... ⇲
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 what users are saying
Good experience
88.5%

Bad experience
8.2%

Neutral
3.3%

~ from our NLP analysis of 107,518 combined software ratings.

 Private Data SAP Concur collects from your Android
  1. read calendar events plus confidential information
  2. add or modify calendar events and send email to guests without owners' knowledge
  3. read your contacts
  4. approximate location (network-based)
  5. precise location (GPS and network-based)
  6. read the contents of your USB storage
  7. modify or delete the contents of your USB storage
  8. take pictures and videos
  9. record audio
  10. view Wi-Fi connections
  11. view network connections
  12. pair with Bluetooth devices
  13. access Bluetooth settings
  14. change network connectivity
  15. disable your screen lock
  16. full network access
  17. run at startup
  18. reorder running apps
  19. control vibration
  20. prevent device from sleeping
  21. modify system settings
  22. Google Play license check
  23. receive data from Internet