fix problems on Metro [android]

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—— Run into issues on Metro ? Get help pending when official support gets back to you!

Metro | World and UK news app
Info:
company: Associated Newspapers Ltd
: metroapps@metro.co.uk
: www.metro.news
: 2 Derry Street Kensington London W8 5TT
Chat with our AI-based Metro Support
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Gameplay issue

Puzzles are difficult to access

Fix: Check if there is a dedicated section for puzzles in the main menu. If not, try searching for 'puzzles' in the app's search bar. OR Look... ⇲
 
Notifications issue

Notifications cannot be turned off

Fix: Go to Settings > Apps > Metro | World > Notifications and toggle off notifications for the app to stop receiving alerts. OR If the app ha... ⇲
 
Syncing issue

Metro does not remember last page read

Fix: Try logging out and back into your account, as this may refresh the app's memory of your last activity. OR Manually bookmark the last pag... ⇲
 
Slow issue

Slow performance

Fix: Free up device storage by deleting unused apps and files, as low storage can slow down app performance. OR Close other apps running in th... ⇲
 
Content issue

Content is missing compared to paper version

Fix: Check for any updates in the app that may include additional content or features that were previously unavailable. OR Explore different s... ⇲

Limited content in daily editions

Fix: Explore the app's settings to see if there are options to customize your content preferences for more variety. OR Check if there are addi... ⇲
 
Freezing issue

Frequent freezing and resetting

Fix: Restart your device to clear temporary glitches that may be causing the app to freeze. OR Uninstall and reinstall the app to ensure you h... ⇲
 
Payments issue

Payment issues with subscriptions

Fix: Verify your payment method in the app's subscription settings to ensure it is up to date and valid. OR Check your internet connection, as... ⇲
 
Network issue

Poor offline functionality

Fix: Download articles or content while connected to Wi-Fi for offline reading later. Look for a download option within the app. OR Ensure tha... ⇲
 
Bugs issue

Typos and spelling errors in content

Fix: Take note of specific errors and check if the app has a feedback option to report them, even if you are not contacting support directly. O... ⇲

Unresponsive app

Fix: Force stop the app by going to Settings > Apps > Metro | World and selecting 'Force Stop', then reopen the app. OR Check for device updat... ⇲
 
UI issue

Inability to swipe between puzzles

Fix: Check if there is a specific gesture or button to navigate between puzzles, as it may not be intuitive. OR Try accessing puzzles through... ⇲
 
Customization issue

Small text size with no option to increase

Fix: Adjust your device's display settings by going to Settings > Display > Font size and changing it to a larger size, which may affect the app'... ⇲
 
Support issue

Lack of customer support

Fix: Look for a FAQ or help section within the app that may address common issues without needing direct support. OR Join user forums or commu... ⇲
 
Settings issue

Environmental concerns with app requirements

Fix: Reduce the app's environmental impact by limiting background data usage in Settings > Data Usage > Metro | World and selecting 'Restrict Bac... ⇲
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 what users are saying
Good experience
64.8%

Bad experience
16.5%

Neutral
16.5%

~ from our NLP analysis of 2,727 combined software ratings.

 Private Data Metro collects from your Android
  1. view Wi-Fi connections
  2. view network connections
  3. full network access
  4. run at startup
  5. prevent device from sleeping
  6. receive data from Internet

  Cost of Subscriptions
  1. $0.99 per item