fix problems on Zoom Workplace [android]

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—— Run into issues on Zoom Workplace? Get help pending when official support gets back to you!

Zoom Workplace
Info:
company: zoom.us
: info@zoom.us
: zoom.us
: 55 Almaden Blvd Suite 600 San Jose, California, 95113 United States
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UI issue

non user friendly

Fix: 1. Familiarize yourself with the interface: Spend some time exploring the app's features. Use the help section within the app to understand... ⇲

presentation doesn't expand in horizontal mode

Fix: 1. Rotate your device: Ensure your device is in landscape mode and that auto-rotate is enabled. 2. Check app settings: Go to 'Settings' in... ⇲

self-view takes up too much screen space

Fix: 1. Adjust self-view settings: Go to 'Settings' > 'Video' and look for options to minimize or change the size of the self-view window. 2. Us... ⇲
 
Network issue

connection drops when transitioning rooms

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or mobile data connection. You can test this by browsing other websites or... ⇲

wifi cuts out during streaming

Fix: 1. Move closer to the router: Ensure you are within a good range of your Wi-Fi router to improve signal strength. 2. Switch to a different... ⇲
 
Loading issue

stuck on 'Connecting' after logging off

Fix: 1. Force close the app: Go to 'Settings' > 'Apps' > 'Zoom Workplace' > 'Force Stop'. Then reopen the app. 2. Clear app data: If the issue p... ⇲
 
Glitches issue

glitch when room is closed

Fix: 1. Exit the app: If you encounter a glitch, try exiting the app completely and reopening it. 2. Clear cache: Go to 'Settings' > 'Apps' > 'Z... ⇲
 
Bugs issue

Zoom Workplace won't close after ending meeting

Fix: 1. Force close the app: Go to 'Settings' > 'Apps' > 'Zoom Workplace' > 'Force Stop' to close the app completely. 2. Restart your device: If... ⇲

phone keeps ringing after dismissing call

Fix: 1. Restart the app: Close the app completely and reopen it to reset the call function. 2. Check notification settings: Go to 'Settings' > '... ⇲

Zoom Workplace doesn't disconnect from meetings

Fix: 1. Force close the app: Go to 'Settings' > 'Apps' > 'Zoom Workplace' > 'Force Stop' to disconnect from any active meetings. 2. Clear app ca... ⇲

Bluetooth shows active call after hang up

Fix: 1. Restart Bluetooth: Turn off Bluetooth on your device and then turn it back on to reset the connection. 2. Re-pair your device: Forget th... ⇲
 
Audio issue

no sound after meeting ends

Fix: 1. Check volume settings: Ensure your device's volume is turned up and not muted. 2. Restart the app: Close the app and reopen it to see if... ⇲

sound cuts out with covered camera

Fix: 1. Avoid covering the camera: Ensure that the camera is not obstructed during meetings. 2. Check audio settings: Go to 'Settings' > 'Audio'... ⇲

no option to switch audio devices

Fix: 1. Check audio settings: During a meeting, tap on the screen to bring up the menu, then select 'Audio' and look for options to switch audio... ⇲
 
Updates issue

settings change after updates

Fix: 1. Review settings after updates: After an update, take a moment to go through your settings to adjust them back to your preferences. 2. Di... ⇲

forced updates every launch

Fix: 1. Disable auto-updates: Go to 'Settings' > 'Google Play Store' > 'Settings' > 'Auto-update apps' and select 'Do not auto-update apps' to pr... ⇲
 
Compatibility issue

Bluetooth issues with car

Fix: 1. Re-pair your device: Go to 'Settings' > 'Bluetooth', forget the car device, and then re-pair it. 2. Check for updates: Ensure both your... ⇲

limited features on mobile compared to desktop

Fix: 1. Use desktop version when possible: For features not available on mobile, consider using the desktop version of Zoom when you need those f... ⇲
 
Settings issue

settings reset on mobile

Fix: 1. Backup settings: Regularly back up your settings by taking screenshots or writing them down. 2. Disable automatic updates: Go to 'Settin... ⇲
 
Camera issue

camera issues on different devices

Fix: 1. Check camera permissions: Go to 'Settings' > 'Apps' > 'Zoom Workplace' > 'Permissions' and ensure the camera permission is enabled. 2. R... ⇲
 
Freezing issue

Zoom Workplace freezes during meetings

Fix: 1. Close background apps: Ensure that no other apps are running in the background that may be consuming resources. 2. Clear app cache: Go t... ⇲

stuck on 'back to meeting'

Fix: 1. Force close the app: Go to 'Settings' > 'Apps' > 'Zoom Workplace' > 'Force Stop' to exit the app completely. 2. Restart your device: If... ⇲
 
Customization issue

no option to select orientation

Fix: 1. Enable auto-rotate: Ensure that auto-rotate is enabled on your device by going to 'Settings' > 'Display' > 'Auto-rotate screen'. 2. Chec... ⇲
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 what users are saying
Good experience
76.7%

Bad experience
17.4%

Neutral
5.9%

~ from our NLP analysis of 4,330,656 combined software ratings.

 Private Data Zoom Workplace collects from your Android
  1. read calendar events plus confidential information
  2. add or modify calendar events and send email to guests without owners' knowledge
  3. read your contacts
  4. modify your contacts
  5. approximate location (network-based)
  6. precise location (GPS and network-based)
  7. directly call phone numbers
  8. read phone status and identity
  9. read the contents of your USB storage
  10. modify or delete the contents of your USB storage
  11. take pictures and videos
  12. record audio
  13. view Wi-Fi connections
  14. view network connections
  15. pair with Bluetooth devices
  16. access Bluetooth settings
  17. send sticky broadcast
  18. full network access
  19. change your audio settings
  20. control Near Field Communication
  21. run at startup
  22. reorder running apps
  23. draw over other apps
  24. control vibration
  25. prevent device from sleeping
  26. receive data from Internet

  Cost of Subscriptions
  1. $15.99 - $159.99 per item