fix problems on Mail.com [android]

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—— Run into issues on Mail.com? Get help pending when official support gets back to you!

mail.com: Mail app & Cloud
Info:
company: 1&1 Mail & Media Inc
: mobile-apps@corp.mail.com
: www.mail.com
: 1&1 Mail & Media GmbH Zweigniederlassung München Sapporobogen 6-8 DE-80637 München
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Messages issue

Attachments not visible

Fix: Check if the attachments are being blocked by your device's security settings. Go to 'Settings' > 'Security' > 'App permissions' and ensure... ⇲

Mailbox attachment issues

Fix: Ensure that your device has enough storage space. Go to 'Settings' > 'Storage' and check if you have sufficient space available. If not, del... ⇲

Inability to see email details

Fix: Try tapping on the email subject line to open the email fully. Sometimes, details are hidden until the email is opened completely. OR Che... ⇲
 
Account issue

Password reset issues

Fix: Ensure you are using the correct email address associated with your account. Double-check for typos or errors when entering your email durin... ⇲

Complicated password reset process

Fix: Follow the password reset instructions carefully. Make sure to check your email for the reset link and follow it promptly, as links can expi... ⇲
 
Ads issue

Intrusive video ads

Fix: Consider using an ad-blocker app available on the Google Play Store. These apps can help reduce the number of intrusive ads you encounter wh... ⇲

Unskippable advertisement videos

Fix: Look for an option in the app settings to disable video ads or reduce their frequency. This may not be available in all versions, but it's w... ⇲

Loud video ads without warning

Fix: Check the app's settings for any options to mute ads or reduce their volume. If available, enable these settings to avoid loud ads. OR Co... ⇲

Excessive intrusive ads

Fix: Look for a premium version of the app that may offer an ad-free experience. Check the app store for any subscription options. OR Consider... ⇲
 
Notifications issue

Persistent notification issues

Fix: Check the notification settings for mail.com. Go to 'Settings' > 'Apps' > 'mail.com' > 'Notifications' and adjust the settings to your prefe... ⇲

Delayed email notifications

Fix: Check the app's notification settings. Go to 'Settings' > 'Apps' > 'mail.com' > 'Notifications' and ensure that notifications are enabled an... ⇲
 
Settings issue

Missing whitelist functionality

Fix: Manually create a contact list for important emails. Go to your contacts app and add important email addresses to your contacts to ensure yo... ⇲
 
Permissions issue

Frequent permission requests

Fix: Review the permissions requested by the app. Go to 'Settings' > 'Apps' > 'mail.com' > 'Permissions' and adjust them according to your needs.... ⇲
 
UI issue

Difficult email selection

Fix: Try using the search function within the app to quickly find specific emails. This can save time and make selection easier. OR If the app... ⇲
 
Syncing issue

Syncing problems

Fix: Ensure that your internet connection is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if syncing improves.... ⇲
 
Crashes issue

mail.com crashes frequently

Fix: Clear the app cache and data. Go to 'Settings' > 'Apps' > 'mail.com' > 'Storage' > 'Clear Cache' and 'Clear Data'. This can help resolve cra... ⇲
 
Storage issue

Cannot store email addresses without contacts

Fix: Use the app's built-in features to save email addresses. Look for an option to add frequently contacted emails directly within the app setti... ⇲
 
Network issue

Email service occasionally blocked

Fix: Check your internet connection and ensure that it is stable. If you are using a VPN, try disabling it to see if that resolves the issue. O... ⇲
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 what users are saying
Good experience
87.2%

Bad experience
8.4%

Neutral
4.4%

~ from our NLP analysis of 130,650 combined software ratings.

 Private Data mail.com collects from your Android
  1. find accounts on the device
  2. add or remove accounts
  3. read calendar events plus confidential information
  4. add or modify calendar events and send email to guests without owners' knowledge
  5. read your contacts
  6. modify your contacts
  7. read the contents of your USB storage
  8. modify or delete the contents of your USB storage
  9. take pictures and videos
  10. view network connections
  11. create accounts and set passwords
  12. full network access
  13. read sync settings
  14. run at startup
  15. reorder running apps
  16. use accounts on the device
  17. control vibration
  18. prevent device from sleeping
  19. toggle sync on and off
  20. read sync statistics
  21. receive data from Internet

  Cost of Subscriptions
  1. $0.99 - $3.99 per item