fix problems on SCRIBZEE [android]

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—— Run into issues on SCRIBZEE? Get help pending when official support gets back to you!

SCRIBZEE®
Info:
company: HAMELIN SAS
: scribzee.contact.en@hamelinbrands.zendesk.com
: www.my-oxford.com
Chat with our AI-based SCRIBZEE Support
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UI issue

Buttons to continue do not work after scanning

Fix: Restart the app to see if the issue resolves itself. Close the app completely and reopen it to check if the buttons are responsive again.... ⇲

Confusing folder sorting

Fix: Try creating a new folder and manually organizing your scans into it. This can help you establish a clearer structure for your files. OR... ⇲

Confusing user interface

Fix: Take some time to explore the app and familiarize yourself with its layout. Sometimes, spending a little time can help clarify how to naviga... ⇲

Clunky app design

Fix: Familiarize yourself with the app's layout and features. Sometimes, understanding the design can help you navigate it more smoothly. OR C... ⇲

Exporting images individually required

Fix: Look for batch export options in the app settings. Some apps allow you to select multiple images for export at once. OR If batch export i... ⇲

Inability to retake blurry images

Fix: If you notice a blurry image, try using the editing features within the app to enhance the image instead of retaking it. OR If retaking i... ⇲
 
Compatibility issue

Does not support foreign languages

Fix: Check if there are any language settings within the app. If not, consider using a translation app to assist with any text that needs to be u... ⇲

Limited compatibility with notebooks

Fix: Experiment with different types of notebooks or paper to see if certain materials work better with the app's scanning capabilities. OR Co... ⇲
 
Camera issue

Poor picture quality

Fix: Ensure that you are scanning in a well-lit area to improve image quality. Adjust the lighting conditions and try scanning again. OR Check... ⇲

Quality of scans is subpar

Fix: Ensure that the camera lens is clean and free from smudges. A dirty lens can significantly affect scan quality. Wipe it gently with a microf... ⇲

No option to re-scan individual pages

Fix: If you need to re-scan a page, consider using the app's editing features to crop or enhance the existing scan instead of re-scanning. OR... ⇲

Frequent blurry scans

Fix: Ensure that you are holding the device steady while scanning. Use both hands or a stable surface to minimize movement during the scan. OR... ⇲

Poor marker recognition

Fix: Ensure that the markers are printed clearly and are not damaged. If possible, print new markers to see if that improves recognition. OR T... ⇲

Unusable scanning process

Fix: If the scanning process is consistently unusable, try uninstalling and reinstalling the app to reset any corrupted files or settings. OR... ⇲
 
Crashes issue

SCRIBZEE crashes during login

Fix: Make sure the app is updated to the latest version. Go to the Google Play Store, search for SCRIBZEE, and update if necessary. This can fix... ⇲
 
Support issue

Persistent issues not addressed by support

Fix: Check online forums or user communities for workarounds or solutions that other users have found for similar issues. Sometimes, user-generat... ⇲
 
Account issue

Difficult to delete account

Fix: Look for an account settings or privacy section within the app where you might find an option to delete your account. Follow the prompts if... ⇲
 
Settings issue

Basic features lacking

Fix: Explore the app thoroughly to ensure you are not missing any features. Sometimes, features are hidden in menus or settings. OR Consider u... ⇲

Torch cannot be disabled

Fix: Check the app settings for any options related to the camera or flashlight. If there is no option, try adjusting the lighting in your enviro... ⇲

Only saves as JPEG, not PDF

Fix: Check if there are any export options within the app that allow you to save scans in PDF format. Sometimes, this option is hidden in the set... ⇲
 
Customization issue

No option to change border before saving

Fix: Check if there are any editing tools available after scanning that allow you to adjust borders before saving. Some apps have this feature hi... ⇲
 
Syncing issue

Synchronization issues with cloud

Fix: Check your internet connection to ensure it is stable. A weak connection can cause synchronization issues. Try switching between Wi-Fi and m... ⇲
 
Bugs issue

Pages disappear after moving

Fix: Check if there is an option to refresh or reload the folder after moving pages. Sometimes, the app needs a moment to update the display. O... ⇲

SCRIBZEE does not recognize its own markers

Fix: Ensure that the markers are printed correctly and are not too small or faded. Try using larger or bolder markers for better recognition. O... ⇲
 
Freezing issue

SCRIBZEE hangs during login

Fix: Clear the app's cache as mentioned earlier. This can help resolve any temporary issues that may be causing the app to hang. OR Try loggin... ⇲
 
Slow issue

Slow to find markers

Fix: Ensure that the markers are well-lit and clearly visible in the scanning area. Poor lighting can affect the app's ability to recognize marke... ⇲
 
Gameplay issue

No algorithm for learning flashcards

Fix: Consider using a dedicated flashcard app that offers spaced repetition and learning algorithms if this feature is crucial for your study hab... ⇲
 
Network issue

Faulty connection to Evernote

Fix: Check your Evernote account settings to ensure that the app is properly linked. You may need to reauthorize the connection. OR Try loggin... ⇲
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 what users are saying
Bad experience
53.6%

Good experience
42.0%

Neutral
4.3%

~ from our NLP analysis of 6,477 combined software ratings.

 Private Data SCRIBZEE collects from your Android
  1. read calendar events plus confidential information
  2. read the contents of your USB storage
  3. modify or delete the contents of your USB storage
  4. take pictures and videos
  5. view network connections
  6. full network access
  7. run at startup
  8. control vibration
  9. prevent device from sleeping
  10. set an alarm
  11. manage document storage
  12. receive data from Internet