fix problems on FreeStyle Libre 2 [android]

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—— Run into issues on FreeStyle Libre 2? Get help pending when official support gets back to you!

FreeStyle Libre 2 - US
Info:
company: Abbott Diabetes Care Inc.
: support@abbottdiabetes.com
: www.freestyle.abbott
Chat with our AI-based FreeStyle Libre 2 Support
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Customization issue

Inability to customize alarm tones

Fix: Check if the app has any updates available that might include new features. Go to the Google Play Store, search for FreeStyle Libre 2, and s... ⇲
 
Network issue

Connectivity issues with sensors

Fix: Make sure that Bluetooth is enabled on your Android device. Go to 'Settings' > 'Bluetooth' and ensure it is turned on. If it is already on,... ⇲

FreeStyle Libre 2 frequently loses signal

Fix: Ensure that your device is within the recommended range of the sensor. If you are too far away, the app may lose connection. Try to stay wit... ⇲
 
Notifications issue

Notifications persist even when silenced

Fix: Go to your device's 'Settings' > 'Apps' > 'FreeStyle Libre 2' > 'Notifications' and ensure that notifications are set to 'Silent' or 'Off'.... ⇲

Constant reminders to open the app

Fix: Check the app settings for any options related to reminders or notifications. Go to 'Settings' > 'Notifications' and see if you can disable... ⇲

High volume of notifications

Fix: Go to 'Settings' > 'Apps' > 'FreeStyle Libre 2' > 'Notifications' and adjust the notification settings to reduce the frequency or type of no... ⇲
 
Bugs issue

Inconsistent sensor readings

Fix: Ensure that the sensor is applied correctly and that it is not expired. Check the expiration date on the sensor packaging and make sure it i... ⇲
 
Freezing issue

FreeStyle Libre 2 requires frequent restarts

Fix: Check for app updates in the Google Play Store. An update may fix bugs that cause the app to crash. Go to the store, search for FreeStyle Li... ⇲
 
Compatibility issue

Limited compatibility with Android devices

Fix: Check the app's compatibility list on the Google Play Store to ensure your device is supported. If your device is not listed, consider using... ⇲

Inability to pair sensor with multiple devices

Fix: Check the app's documentation for any limitations regarding device pairing. If it states that only one device can be paired at a time, consi... ⇲
 
Support issue

No option to report defective sensors through the app

Fix: Keep a record of any defective sensors and their details, such as the serial number and the issue encountered. This information can be usefu... ⇲
 
Audio issue

FreeStyle Libre 2 does not function well in silent mode

Fix: Ensure that the app's notification settings are configured correctly. Go to 'Settings' > 'Apps' > 'FreeStyle Libre 2' > 'Notifications' and... ⇲

Inability to snooze alarms effectively

Fix: Check the app settings for any snooze options. Go to 'Settings' > 'Alarms' and see if there is a snooze feature that can be enabled or adjus... ⇲
 
Loading issue

Frequent 'try again in 10 minutes' messages

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if the issue p... ⇲
 
Settings issue

FreeStyle Libre 2 configuration takes too long

Fix: Try to streamline the setup process by ensuring that you have all necessary information and materials ready before starting the configuratio... ⇲
 
Battery issue

Battery drain due to constant Bluetooth use

Fix: Limit the use of Bluetooth when not actively monitoring your sensor. Turn off Bluetooth in your device settings when you do not need to conn... ⇲
 
UI issue

Poor user interface and experience

Fix: Explore the app settings to see if there are any options to customize the interface or improve usability. Look for themes or layout options... ⇲
 
Ads issue

Misleading claims about fingerstick requirements

Fix: Refer to the user manual or official documentation for accurate information regarding fingerstick requirements. This can help clarify any mi... ⇲
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 what users are saying
Good experience
52.4%

Bad experience
37.5%

Neutral
10.0%

~ from our NLP analysis of 6,071 combined software ratings.

 Private Data FreeStyle Libre 2 collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. view network connections
  4. pair with Bluetooth devices
  5. access Bluetooth settings
  6. full network access
  7. control Near Field Communication
  8. run at startup
  9. control vibration
  10. prevent device from sleeping
  11. Google Play license check
  12. receive data from Internet