fix problems on CookieRun [android]

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—— Run into issues on CookieRun? Get help pending when official support gets back to you!

CookieRun: Kingdom
Info:
company: Devsisters Corporation
: support@cookierun-kingdom.zendesk.com
: cs.devsisters.com
: 15F SGF Cheongdam Bldg., 327, Dosan-daero, Gangnam-gu, Seoul, 06019, Rep. of KOREA
Chat with our AI-based CookieRun Support
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Gameplay issue

Lag during gameplay

Fix: 1. Lower the graphics settings in the game if the option is available. This can help improve performance on your device. 2. Close any backgr... ⇲

Repetitive gameplay

Fix: 1. Explore different game modes or events that may offer varied gameplay experiences. Check the game’s main menu for any special events. 2.... ⇲

Limited social interaction

Fix: 1. Join online communities or forums related to CookieRun to connect with other players. This can enhance your social experience outside the... ⇲

Gacha system can be frustrating

Fix: 1. Set a budget for in-game purchases to manage your spending and avoid frustration. 2. Focus on completing daily quests and events to earn... ⇲

Some levels are too challenging

Fix: 1. Review strategies or guides available online for tips on how to complete difficult levels. 2. Level up your characters or upgrade their s... ⇲

Limited interactive content

Fix: 1. Check for any seasonal events or updates that may introduce new content. 2. Engage with the community to find out about any unofficial ch... ⇲

Daily trials fixed at highest level

Fix: 1. Focus on completing other daily tasks or challenges that may offer rewards. 2. Use the highest level trials as a way to practice and impr... ⇲
 
Storage issue

High storage requirements

Fix: 1. Regularly clear the app's cache to free up space. Go to Settings > Apps > CookieRun > Storage > Clear Cache. 2. Uninstall any unused apps... ⇲
 
Login issue

Difficulty signing into accounts

Fix: 1. Ensure you are entering the correct login credentials. Double-check for typos in your username or password. 2. If you are using a social... ⇲
 
Updates issue

Updates take a long time to download

Fix: 1. Ensure you are connected to a stable Wi-Fi network to speed up downloads. 2. Check for any background downloads or updates that may be sl... ⇲
 
Freezing issue

Game freezes during battles

Fix: 1. Close any unnecessary background applications to free up resources. 2. Restart your device to clear temporary files and refresh the syste... ⇲
 
Compatibility issue

Inconsistent performance on lower-end devices

Fix: 1. Lower the graphics settings in the game to improve performance. 2. Close all other applications running in the background to free up reso... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
92.1%

Bad experience
5.1%

Neutral
2.8%

~ from our NLP analysis of 1,109,709 combined software ratings.

 Private Data CookieRun collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. view Wi-Fi connections
  4. view network connections
  5. full network access
  6. prevent device from sleeping
  7. read Google service configuration
  8. receive data from Internet

  Cost of Subscriptions
  1. $0.99 - $99.99 per item