fix problems on TrainerRoad [android]

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—— Run into issues on TrainerRoad? Get help pending when official support gets back to you!

TrainerRoad
Info:
company: TrainerRoad
: support@trainerroad.com
: www.trainerroad.com
: 10589 Double R Blvd, Reno, NV 89521
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UI issue

Clunky mobile web interface

Fix: 1. Use the mobile app instead: If the mobile web interface is not user-friendly, consider using the TrainerRoad app for a better experience.... ⇲

Buttons require multiple presses

Fix: 1. Clean the screen: Ensure your device's screen is clean and free from smudges, as this can affect touch sensitivity. 2. Adjust touch sens... ⇲

In-session instructions too fast to read

Fix: 1. Adjust the display settings: Check if there are options in the app settings to slow down the display of instructions or increase the font... ⇲

Difficulty adding workouts on mobile interface

Fix: 1. Use the web interface: If adding workouts is challenging on the mobile app, switch to the web version where the interface may be more use... ⇲
 
Syncing issue

Devices lose pairing

Fix: 1. Ensure Bluetooth is enabled: Go to Settings > Bluetooth and make sure it is turned on. 2. Re-pair the device: Go to the TrainerRoad app,... ⇲
 
Bugs issue

Custom workouts appear multiple times

Fix: 1. Delete duplicates: Go to the custom workouts section in the app and manually delete any duplicates you find. 2. Sync the app: Ensure tha... ⇲
 
Compatibility issue

Non-cycling workouts only accessible via browser

Fix: 1. Use the browser on your mobile device: If you need to access non-cycling workouts, use your mobile browser to log into your TrainerRoad a... ⇲

Limited functionality on mobile app

Fix: 1. Use the web version: For features not available on the mobile app, access TrainerRoad through a web browser on your device. 2. Check for... ⇲
 
Freezing issue

TrainerRoad freezes during workouts

Fix: 1. Close other apps: Before starting a workout, close any unnecessary apps running in the background to free up resources. 2. Restart your... ⇲
 
Slow issue

Slow data processing after workouts

Fix: 1. Ensure a stable internet connection: A poor connection can slow down data processing. Check your Wi-Fi or mobile data signal. 2. Sync ma... ⇲

Poor website performance

Fix: 1. Clear browser cache: If you're experiencing slow performance on the website, clear your browser's cache and cookies. 2. Try a different... ⇲
 
Crashes issue

Android app instability

Fix: 1. Clear app data: Go to Settings > Apps > TrainerRoad > Storage > Clear Data. This will reset the app and may resolve instability issues.... ⇲
 
Customization issue

Lack of triathlon plans without swim/run workouts

Fix: 1. Create a custom plan: Use the custom workout feature to create a triathlon plan that focuses solely on cycling workouts. 2. Use existing... ⇲
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 what users are saying
Good experience
95.9%

Bad experience
2.4%

Neutral
1.6%

~ from our NLP analysis of 8,277 combined software ratings.

 Private Data TrainerRoad collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. view Wi-Fi connections
  6. view network connections
  7. pair with Bluetooth devices
  8. access Bluetooth settings
  9. change network connectivity
  10. allow Wi-Fi Multicast reception
  11. full network access
  12. run at startup
  13. control vibration
  14. prevent device from sleeping
  15. receive data from Internet