fix problems on Eversoul [android]

—— Run into issues on Eversoul? Get help pending when official support gets back to you!

Eversoul

Info:

company: Kakao Games Corp.

: eversoul.help@kakaocorp.com

: eversoul.kakaogames.com

: Alphadom Tower 14F, 152, Pangyoyeok-ro, Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea (13529)

Chat with our AI-based Eversoul Support

🛠️ Common Eversoul Issues and Solutions on Android:

—— Experiencing any of these problems? Get a solution tailored for you below;

Rate of obtaining new souls decreases drastically

Fix: To increase your chances of obtaining new souls, focus on completing daily missions and events that offer soul rewards. Participate in limit... ⇲

Major performance issues after updates

Fix: After an update, clear the app cache to improve performance. Go to your device's Settings > Apps > Eversoul > Storage > Clear Cache. This ca... ⇲

Slow issue

Laggy menu and gameplay

Fix: Reduce the graphics settings within the game. Go to the settings menu in Eversoul and look for graphics options. Lowering the quality can he... ⇲

Crashes issue

Game crashes and bricks devices

Fix: If the game crashes frequently, try uninstalling and reinstalling the app. This can resolve issues related to corrupted files. Make sure to... ⇲

Game crashes during summoning

Fix: Ensure you have a stable internet connection before attempting to summon. A weak connection can lead to crashes during this process. OR T... ⇲

Loading issue

Long loading times

Fix: Clear the app cache as mentioned earlier. This can help speed up loading times by removing unnecessary data that may be slowing the app down... ⇲

Game doesn't progress past launch screen

Fix: Clear the app cache and data as mentioned earlier. This can help resolve issues related to loading and launching the game. OR Ensure your... ⇲

Storage issue

Storage size is excessively large

Fix: Regularly clear the app cache and data. Go to Settings > Apps > Eversoul > Storage > Clear Cache and Clear Data. Note that clearing data may... ⇲

Gameplay issue

Unplayable due to action registration delays

Fix: Check your internet connection. A slow or unstable connection can cause delays in action registration. Switch to a more stable Wi-Fi network... ⇲

Gacha system requires excessive duplicates for progression

Fix: Focus on participating in events that offer increased rates for new characters or souls. This can help mitigate the need for excessive dupli... ⇲

Frustrating matchmaking in arena

Fix: Try playing during off-peak hours when fewer players are online. This can sometimes lead to better matchmaking as the system has more flexib... ⇲

Repetitive gameplay and lack of variety

Fix: Explore different game modes and events that may offer varied gameplay experiences. Participating in limited-time events can provide fresh c... ⇲

Bugs issue

Ultimate move in auto doesn't function properly

Fix: Check the settings for auto-play. Ensure that the option for using ultimate moves is enabled in the auto-play settings. Sometimes, this can... ⇲

Compatibility issue

Inability to use certain characters

Fix: Check if the characters you are trying to use are locked or require specific conditions to be met. Review the character details in the game... ⇲

Battery issue

Heavy power usage and overheating

Fix: Lower the graphics settings in the game to reduce the strain on your device's processor and battery. This can help mitigate overheating issu... ⇲

Network issue

Connecting prompt appears frequently

Fix: Check your internet connection and switch to a more stable network if possible. Frequent connection prompts can indicate a weak or unstable... ⇲

Payments issue

Errors when making purchases

Fix: Ensure that your payment method is correctly set up and that there are no issues with your account. Check your payment settings in the app s... ⇲