fix problems on Merge Dragons! [android]

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—— Run into issues on Merge Dragons!? Get help pending when official support gets back to you!

Merge Dragons!
Info:
company: Gram Games Limited
: mergedragons@gram.gs
: www.zynga.com
: 100 Cambridge Grove, The Aircraft Factory, London W6 0LE, United Kingdom
Chat with our AI-based Merge Dragons! Support
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Glitches issue

dragons appear as shadows

Fix: Try restarting the game to refresh the graphics. If the issue persists, clear the app cache as mentioned earlier to help reload the game ass... ⇲
 
Gameplay issue

inability to access side portal games

Fix: Ensure that your internet connection is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if that resolves the... ⇲

too many seasonal events

Fix: Focus on participating in events that offer rewards you need the most. Prioritize your time and resources on events that align with your gam... ⇲

too many side games

Fix: Focus on the main game and prioritize which side games you want to participate in based on the rewards they offer. OR Take breaks from si... ⇲
 
Slow issue

trophies refresh too slowly

Fix: Engage in more activities that earn trophies, such as completing levels or participating in events, to speed up the trophy accumulation proc... ⇲
 
Bugs issue

core stability issues

Fix: Regularly update the game and your device’s operating system to the latest versions to ensure optimal performance and stability. OR Unins... ⇲

random testing groups without warning

Fix: Keep an eye on game updates and community forums for any announcements regarding testing groups. This can help you stay informed about chang... ⇲

disappearing purchased items

Fix: Check your inventory to see if the items are still there. Sometimes, items may not appear immediately due to a loading issue. OR If items... ⇲

items proofing off into oblivion

Fix: Be cautious when moving items around. Use the grid to help place items more accurately and avoid them falling off the screen. OR If items... ⇲
 
Syncing issue

game progress not saved without Facebook

Fix: Create a local backup of your game progress by linking it to your Google Play account. This can help save your progress without needing Face... ⇲

signing out of cloud saving system

Fix: Check your internet connection to ensure it is stable. A weak connection can cause issues with signing in and out of cloud services. OR I... ⇲
 
Ads issue

missing rewards for watching ads

Fix: Restart the game after watching an ad to see if the rewards appear. Sometimes, rewards may not show up immediately due to a lag in the syste... ⇲

ads open other apps

Fix: Check your device settings to ensure that ad permissions are set correctly. Go to Settings > Apps > Merge Dragons! > Permissions and adjust... ⇲

frequent pop-ups for purchases

Fix: Adjust your in-game settings to limit notifications or pop-ups if such an option is available in the settings menu. OR Ignore the pop-ups... ⇲
 
Storage issue

camp storage limitations

Fix: Regularly manage your inventory by selling or using items you don’t need. This will free up space for new items. OR Look for opportunitie... ⇲
 
UI issue

cluttered game interface

Fix: Organize your camp by grouping similar items together and clearing out unnecessary items to create a more streamlined interface. OR Adjus... ⇲

difficulty scrolling without moving items

Fix: Use two fingers to scroll around the camp instead of one. This can help prevent accidental item movement. OR Adjust the sensitivity setti... ⇲
 
Backup issue

cloud save issues

Fix: Ensure that you are logged into the correct account that you used for cloud saving. Check your account settings in the game. OR Try loggi... ⇲
 
Payments issue

gems required unexpectedly

Fix: Keep track of your gem usage and plan your purchases accordingly. Avoid using gems for non-essential items or upgrades. OR Participate in... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
88.5%

Bad experience
6.5%

Neutral
5.0%

~ from our NLP analysis of 1,377,009 combined software ratings.

 Switch to these Alternatives:
Merge Neverland
Wonder Merge - Match 3 Puzzle
Merge Zoo
Merge Elves-Merge 3 Puzzles
Star Merge - Match Island Game
DragonVale: Hatch Dragon Eggs

 Private Data Merge Dragons! collects from your Android
  1. find accounts on the device
  2. read phone status and identity
  3. view Wi-Fi connections
  4. view network connections
  5. full network access
  6. run at startup
  7. control vibration
  8. prevent device from sleeping
  9. receive data from Internet

  Cost of Subscriptions
  1. $0.99 - $199.99 per item