fix problems on Pengu [android]

—— Run into issues on Pengu? Get help pending when official support gets back to you!

Pengu - Virtual Pets

Info:

company: SLAY GmbH

: hi@slay.cool

: www.penguapp.co

: Mulackstraße 19 10119 Berlin

Chat with our AI-based Pengu Support

🛠️ Common Pengu Issues and Solutions on Android:

—— Experiencing any of these problems? Get a solution tailored for you below;

Laggy performance

Fix: Close any background apps that may be consuming resources. You can do this by accessing the recent apps menu and swiping away apps you are n... ⇲

2% of users had this problem

Notifications are excessive

Fix: Adjust notification settings within the app. Go to the app's settings and look for notification preferences to customize what you want to re... ⇲

18% of users had this problem

Ads issue

Ads do not provide rewards

Fix: Try restarting the app after watching an ad to see if the rewards appear. Sometimes, rewards may not register until the app is refreshed.... ⇲

Inconsistent ad removal

Fix: Check if there are any specific conditions that need to be met for ad removal, such as completing certain tasks or reaching a level. Review... ⇲

Too many ads

Fix: Consider using an ad-blocking app available on the Google Play Store. These apps can help reduce the number of ads you see in Pengu. Make su... ⇲

Forced to watch ads for free items

Fix: Look for alternative ways to earn items within the game that do not require watching ads, such as completing challenges or quests. OR If... ⇲

Freezing issue

Pengu freezes

Fix: Clear the app's cache by going to Settings > Apps > Pengu > Storage > Clear Cache. This can help resolve freezing issues by removing tempora... ⇲

Bugs issue

Pengu does not sleep

Fix: Check your device's battery optimization settings. Go to Settings > Battery > Battery Optimization and ensure that Pengu is set to be optimi... ⇲

Pengu starves too quickly after closing app

Fix: Try to manage your gameplay time to ensure that you are feeding Pengu before closing the app, as this can help prevent starvation. OR Che... ⇲

Daily chest does not work

Fix: Check if you are meeting the requirements to claim the daily chest, such as logging in daily or completing specific tasks. OR Restart the... ⇲

Glitches issue

Glitches in gameplay

Fix: Clear the app's cache as mentioned earlier, as this can help resolve glitches caused by corrupted temporary files. OR If glitches persist... ⇲

Crashes issue

Game crashes

Fix: Update the app to the latest version available on the Google Play Store, as updates often include bug fixes that can resolve crashing issues... ⇲

Customization issue

Limited clothing options

Fix: Check for any in-game events or promotions that may offer additional clothing options. Participating in these events can unlock new items.... ⇲

Loading issue

Loading issues

Fix: Check your internet connection. A weak or unstable connection can cause loading issues. Try switching between Wi-Fi and mobile data to see i... ⇲

Gameplay issue

Mini-games lag and freeze

Fix: Try playing mini-games during off-peak hours when server traffic may be lower. This can help reduce lag caused by high server load. OR En... ⇲

Difficulty in leveling up

Fix: Focus on completing daily challenges or quests that provide experience points. This can help you level up more quickly. OR Join online fo... ⇲

Game maxes out on coins too quickly

Fix: Consider spending coins on upgrades or items as soon as you reach the limit to prevent maxing out. This can help you utilize your coins effe... ⇲

UI issue

Inability to see received items

Fix: Check the in-game inventory or mailbox feature, if available, to see if received items are stored there. Sometimes items may not appear imme... ⇲

Unresponsive touch controls

Fix: Calibrate your device's touch screen if the option is available in your device settings. This can help improve responsiveness. OR Restart... ⇲

Updates issue

No new levels available

Fix: Ensure that you have completed all current levels and check for any updates that may introduce new content. Developers often release new lev... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

84.2%

Bad experience

10.6%

Neutral

5.2%

~ from our NLP analysis of 31,981 combined software ratings.

Private Data Pengu collects from your Android

read your contacts
read the contents of your USB storage
modify or delete the contents of your USB storage
take pictures and videos
record audio
view Wi-Fi connections
view network connections
full network access
run at startup
control vibration
prevent device from sleeping
Google Play license check
read Google service configuration
receive data from Internet

Cost of Subscriptions

$1.99 - $104.99 per item