Fix ArriveCAN errors on android

Experiencing issues? Solve common ArriveCAN problems instantly.
Get Started:
View Resolved Issues
Fix Now in One-Click

20 problems reported in the past 24 hours

🔍   Select the category that fits your issue:
All
 
Freezing
App hangs upon saving traveller profiles

🛠️ Clear the app's cache by going to Settings > Apps > ArriveCAN > Storage > Clear Cache. This can help... show fix »
App freezes during processing

🛠️ Close the app completely and restart it. This can help clear any temporary glitches that may be caus... show fix »
 
Registration
Never received verification email

🛠️ Check your spam or junk email folder to see if the verification email was filtered there. If you fin... show fix »
Invalid verification code messages

🛠️ Double-check the verification code you received for any typos or errors. Ensure you are entering it... show fix »
 
Camera
Passport scanning is difficult

🛠️ Ensure that you are using the app in a well-lit area and that the passport is flat and free of glare... show fix »
Manual entry required due to scanning issues

🛠️ If scanning issues persist, familiarize yourself with the manual entry fields in the app. Make sure... show fix »
 
Network
Error messages about network connection

🛠️ Check your internet connection by trying to access other apps or websites. If your connection is uns... show fix »
App down for hours

🛠️ Check the official social media pages or forums for any announcements regarding server downtime. Thi... show fix »
 
Settings
App does not save time at airport

🛠️ Ensure that you have granted the app the necessary permissions to access your device's location. Go... show fix »
App defaults to incorrect airport

🛠️ Manually select the correct airport in the app settings. Look for an option to set your preferred ai... show fix »
Inconsistent time formats

🛠️ Check your device's date and time settings to ensure they are set to the correct format (12-hour or... show fix »
 
Account
Broken account creation menu

🛠️ Clear the app's cache and data by going to Settings > Apps > ArriveCAN > Storage > Clear Cache and C... show fix »
Cannot add more than one person

🛠️ Check if there is an option to add additional travellers in the app settings or profile section. Som... show fix »
 
Compatibility
Scanner does not work on certain devices

🛠️ Check if your device meets the minimum requirements for the ArriveCAN app. If your device is outdate... show fix »
 
Login
Whitespace not trimmed from email during login

🛠️ When entering your email, ensure there are no extra spaces before or after the email address. You ca... show fix »
App does not stay signed in

🛠️ Check your device's battery optimization settings. Go to Settings > Battery > Battery Optimization a... show fix »
 
UI
Confusing passenger addition process

🛠️ Refer to the app's help or FAQ section for guidance on adding passengers. This can provide step-by-s... show fix »
  Have a specific Problem? Resolve Issue below:
characters left:


 Contact Support
Developer:
CBSA-ASFC
Email:
  CBSA.ArriveCAN_Support-Soutien_ArriveCAN.ASFC@cbsa-asfc.gc.ca
Terms/Privacy:
⚔️ https://www.canada.ca/en/border-services-agency/services/arrivecan/canarrive-privacy-notice.html
 Private Data ArriveCAN collects from your Android
  1. read the contents of your USB storage
  2. take pictures and videos
  3. view network connections
  4. full network access
  5. prevent device from sleeping

 Breakdown of Software Ratings
Positive experience
97.7%

Neutral
1.2%

Negative experience
1.1%

~ from our NLP analysis of 96,249 combined software ratings.