fix problems on ArriveCAN [android]

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—— Run into issues on ArriveCAN? Get help pending when official support gets back to you!

ArriveCAN
Info:
company: CBSA-ASFC
: CBSA.ArriveCAN_Support-Soutien_ArriveCAN.ASFC@cbsa-asfc.gc.ca
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Freezing issue

ArriveCAN hangs upon saving traveller profiles

Fix: Clear the app's cache by going to Settings > Apps > ArriveCAN > Storage > Clear Cache. This can help resolve issues related to app performan... ⇲

ArriveCAN freezes during processing

Fix: Close the app completely and restart it. This can help clear any temporary glitches that may be causing the freeze. If the problem persists,... ⇲
 
Registration issue

Never received verification email

Fix: Check your spam or junk email folder to see if the verification email was filtered there. If you find it, mark it as 'not spam' to ensure fu... ⇲

Invalid verification code messages

Fix: Double-check the verification code you received for any typos or errors. Ensure you are entering it exactly as it appears in the email or SM... ⇲
 
Camera issue

Passport scanning is difficult

Fix: Ensure that you are using the app in a well-lit area and that the passport is flat and free of glare. Hold the passport steady and try to al... ⇲

Manual entry required due to scanning issues

Fix: If scanning issues persist, familiarize yourself with the manual entry fields in the app. Make sure to have all necessary information ready... ⇲
 
Network issue

Error messages about network connection

Fix: Check your internet connection by trying to access other apps or websites. If your connection is unstable, consider switching to a different... ⇲

ArriveCAN down for hours

Fix: Check the official social media pages or forums for any announcements regarding server downtime. This can provide information on when the ap... ⇲
 
Settings issue

ArriveCAN does not save time at airport

Fix: Ensure that you have granted the app the necessary permissions to access your device's location. Go to Settings > Apps > ArriveCAN > Permiss... ⇲

ArriveCAN defaults to incorrect airport

Fix: Manually select the correct airport in the app settings. Look for an option to set your preferred airport and ensure it is saved correctly.... ⇲

Inconsistent time formats

Fix: Check your device's date and time settings to ensure they are set to the correct format (12-hour or 24-hour). Go to Settings > Date & Time a... ⇲
 
Account issue

Broken account creation menu

Fix: Clear the app's cache and data by going to Settings > Apps > ArriveCAN > Storage > Clear Cache and Clear Data. This can help reset the app a... ⇲

Cannot add more than one person

Fix: Check if there is an option to add additional travellers in the app settings or profile section. Some apps have a limit on the number of pro... ⇲
 
Compatibility issue

Scanner does not work on certain devices

Fix: Check if your device meets the minimum requirements for the ArriveCAN app. If your device is outdated, consider updating your device's opera... ⇲
 
Login issue

Whitespace not trimmed from email during login

Fix: When entering your email, ensure there are no extra spaces before or after the email address. You can copy and paste the email into a text e... ⇲

ArriveCAN does not stay signed in

Fix: Check your device's battery optimization settings. Go to Settings > Battery > Battery Optimization and ensure that ArriveCAN is not set to b... ⇲
 
UI issue

Confusing passenger addition process

Fix: Refer to the app's help or FAQ section for guidance on adding passengers. This can provide step-by-step instructions that clarify the proces... ⇲
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 what users are saying
Good experience
97.7%

Neutral
1.2%

Bad experience
1.1%

~ from our NLP analysis of 96,249 combined software ratings.

 Private Data ArriveCAN collects from your Android
  1. read the contents of your USB storage
  2. take pictures and videos
  3. view network connections
  4. full network access
  5. prevent device from sleeping