fix problems on Paysign [android]

​

—— Run into issues on Paysign? Get help pending when official support gets back to you!

Paysign®
Info:
company: Paysign, Inc
: mobilesupport@paysign.com
: online.paysign.com
Chat with our AI-based Paysign Support
   Hello! How can I assist you?  

characters left:
 
Registration issue

Email verification fails

Fix: Check your spam or junk folder for the verification email. Sometimes, it may be filtered incorrectly. If you find it there, mark it as 'Not... ⇲

Difficulties in card registration

Fix: Double-check that all information entered during registration is accurate and matches the details on your card. Ensure there are no typos or... ⇲

Inability to register multiple cards

Fix: Check the app's terms regarding card registration. Some apps limit the number of cards that can be registered to prevent fraud. OR If you... ⇲
 
UI issue

Inaccurate ATM location mapping

Fix: Ensure that your device's location services are enabled. Go to Settings > Location and make sure it is turned on. Also, check if the app has... ⇲

Navigation and layout issues

Fix: Familiarize yourself with the app's layout by exploring the menu options. Sometimes, a brief review of the app can help you navigate more ef... ⇲

Paysign does not display transaction history

Fix: Check if there is a filter applied in the transaction history section that may be hiding transactions. Reset any filters to view all transac... ⇲
 
Login issue

Login errors with technical difficulties

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Fingerprint login fails after updates

Fix: Re-register your fingerprint in the app settings. Go to Settings > Security > Fingerprint and re-add your fingerprint to ensure it is recogn... ⇲
 
Payments issue

Declined transactions without clear reason

Fix: Check your account balance to ensure you have sufficient funds for the transaction. Also, verify that the merchant accepts your card type.... ⇲

High withdrawal fees

Fix: Review the app's fee structure in the terms and conditions. If possible, consider using ATMs that are part of a network that offers lower fe... ⇲

Charges for inquiry calls

Fix: Review the app's terms and conditions to understand any potential charges associated with inquiry calls. Consider using the app's support fe... ⇲

No option to transfer funds to bank account

Fix: Review the app's features to confirm if fund transfers to bank accounts are supported. If not, consider using alternative methods like cash... ⇲
 
Loading issue

Inaccessible app with error messages

Fix: Restart your device to clear any temporary glitches that may be causing the app to be inaccessible. OR Check for app updates in the Googl... ⇲
 
Support issue

Poor customer support

Fix: Utilize the app's FAQ section for common issues, which may provide quicker solutions than waiting for customer support. OR Consider using... ⇲
 
Settings issue

Lock/unlock feature not functioning

Fix: Ensure that you are following the correct steps to lock/unlock your card as outlined in the app's help section. Sometimes, the process may v... ⇲
 
Screen issue

Paysign frequently shows blue screen

Fix: Clear the app's cache and data by going to Settings > Apps > Paysign > Storage > Clear Cache and Clear Data. This can help resolve display i... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
59.5%

Bad experience
28.6%

Neutral
11.5%

~ from our NLP analysis of 1,379 combined software ratings.

 Private Data Paysign collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. directly call phone numbers
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. view network connections
  8. full network access
  9. control vibration
  10. prevent device from sleeping