fix problems on LEGO [android]

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—— Run into issues on LEGO ? Get help pending when official support gets back to you!

LEGO ® Marvel Super Heroes
Info:
company: Warner Bros. International Enterprises
: mobilesupport@wbgames.com
: support.wbgames.com
: Warner Bros. Warner Bros. International Enterprises Inc. 4000 WARNER BLVD LOS ANGELES BURBANK United States California 91522-0001
Chat with our AI-based LEGO Support
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Freezing issue

Game freezes during installation

Fix: Ensure you have a stable internet connection. Switch to a Wi-Fi network if possible, and try reinstalling the game from the Google Play Stor... ⇲
 
Screen issue

Touch screen sometimes unresponsive

Fix: Clean your device's screen with a microfiber cloth to remove any dirt or smudges that may affect touch sensitivity. OR Check for any scre... ⇲
 
Customization issue

No auto aim feature

Fix: Familiarize yourself with the manual aiming controls in the game settings. Practice using them to improve your aim without an auto-aim featu... ⇲
 
Compatibility issue

Not optimized for tablets

Fix: Try changing the display settings in the game to fit your tablet's resolution better. Look for options in the settings menu that allow you t... ⇲

Game not as expected compared to console versions

Fix: Research gameplay videos or guides specific to the mobile version to better understand its unique features and limitations. OR Adjust you... ⇲
 
Payments issue

In-app purchases required for progression

Fix: Focus on completing all available missions and challenges to earn in-game currency, which can help you progress without spending real money.... ⇲
 
Crashes issue

Game restarts continuously

Fix: Uninstall and reinstall the game to reset any corrupted files that may be causing the restart issue. OR Check your device for any softwar... ⇲
 
Gameplay issue

No multiplayer mode

Fix: Engage with the community through forums or social media to find players who may want to team up in single-player modes or share tips. OR... ⇲

No free roam option

Fix: Look for any updates or expansions that may introduce free roam features in the future, as developers sometimes add new content post-launch.... ⇲

Gameplay difficult due to control scheme

Fix: Adjust the control settings in the game menu to find a layout that feels more comfortable for you. OR Practice in lower-stakes environmen... ⇲
 
Glitches issue

Graphics occasionally disappear

Fix: Lower the graphics settings in the game to reduce the load on your device, which may help with rendering issues. OR Restart the game or y... ⇲

Certain missions inaccessible due to glitches

Fix: Try replaying previous missions to see if that resolves the glitch and allows you to access the locked missions. OR Check online for any... ⇲
 
Support issue

Refund requests not addressed

Fix: Review the refund policy in the Google Play Store and ensure you follow the correct procedure for requesting a refund. OR Keep a record o... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
53.6%

Bad experience
39.2%

Neutral
7.1%

~ from our NLP analysis of 21,826 combined software ratings.

 Private Data LEGO collects from your Android
  1. view Wi-Fi connections
  2. view network connections
  3. change network connectivity
  4. full network access
  5. prevent device from sleeping
  6. Google Play license check

  Cost of Subscriptions
  1. $0.99 - $9.99 per item