fix problems on EHub [android]

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—— Run into issues on EHub? Get help pending when official support gets back to you!

eHub
Info:
company: TEAM Software
: supportstaff@teamsoftware.com
: www.teamsoftware.com
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Bugs issue

GPS inaccuracies

Fix: Make sure that location services are enabled for the app. Go to Settings > Location > App permissions and ensure eHub has permission to acce... ⇲

Inconsistent clock in/out functionality

Fix: Ensure that your device's time settings are correct. Go to Settings > System > Date & time and enable 'Automatic date & time'. This ensures... ⇲

Unreliable shift availability

Fix: Refresh the shift availability page. Pull down on the screen to refresh the data, which may help in displaying the most current shift availa... ⇲

Manual entry required for clocked shifts

Fix: Check if the app has an automatic clock-in feature that needs to be enabled. Look through the app settings for any options related to automa... ⇲

Issues with vacation tracking

Fix: Ensure that you have entered your vacation days correctly in the app. Double-check the dates and any settings related to vacation tracking.... ⇲
 
Slow issue

Slow performance

Fix: Close other apps running in the background. This can free up resources and improve the performance of eHub. Access the recent apps menu and... ⇲
 
Notifications issue

Notifications not received

Fix: Check your notification settings. Go to Settings > Apps > eHub > Notifications and ensure that notifications are enabled. OR Make sure th... ⇲

Problems with shift notifications

Fix: Check your notification settings for the app. Go to Settings > Apps > eHub > Notifications and ensure that all relevant notifications are en... ⇲
 
Freezing issue

eHub freezes

Fix: Force stop the app. Go to Settings > Apps > eHub > Force Stop. This can help reset the app and resolve freezing issues. OR Check for app... ⇲
 
Syncing issue

Data not saving

Fix: Ensure that you have sufficient storage space on your device. Go to Settings > Storage and check if you have enough free space. If not, dele... ⇲
 
UI issue

Difficulties accessing past schedules

Fix: Check if there is a filter applied in the schedule view. Look for any filter options in the app that may be limiting the view of past schedu... ⇲

Confusing paystub information

Fix: Review the app's help section or FAQ for explanations on how to read paystubs. This can provide clarity on the information presented. OR... ⇲

Inconsistent user interface

Fix: Try restarting the app. Close it completely and reopen it to see if the interface stabilizes. OR Check for updates in the Google Play Sto... ⇲
 
Login issue

Email verification required at every login

Fix: Ensure that you are using the correct email address associated with your account. Double-check for any typos when entering your email during... ⇲
 
Updates issue

Limited features available

Fix: Check if you are using the latest version of the app. Go to the Google Play Store, search for eHub, and update if necessary to access all fe... ⇲

Old links and outdated information

Fix: Refresh the app by logging out and back in. This can help load the most current information and links. OR Check for app updates in the Go... ⇲
 
Uploads issue

Inability to upload pictures with poor signal

Fix: Try uploading pictures when you have a stronger signal. Move to an area with better connectivity or switch to Wi-Fi if possible. OR Reduc... ⇲
 
Crashes issue

eHub crashes or closes unexpectedly

Fix: Clear the app's cache and data. Go to Settings > Apps > eHub > Storage > Clear Cache and then Clear Data. This can help resolve issues causi... ⇲
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 what users are saying
Good experience
67.3%

Bad experience
26.6%

Neutral
6.0%

~ from our NLP analysis of 18,362 combined software ratings.

 Private Data eHub collects from your Android
  1. read your contacts
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view Wi-Fi connections
  7. view network connections
  8. full network access
  9. run at startup
  10. control vibration
  11. prevent device from sleeping
  12. download files without notification
  13. receive data from Internet