fix problems on Facetune [android]

—— Run into issues on Facetune? Get help pending when official support gets back to you!

Facetune: AI Hair/Photo Editor

Info:

company: Lightricks Ltd.

: facetune2.android.support@lightricks.com

: www.facetuneapp.com

: Building 5.4, Professor Racah, Givat Ram Campus, Jerusalem, Israel, 91904

Chat with our AI-based Facetune Support

🛠️ Common Facetune Issues and Solutions on Android:

—— Experiencing any of these problems? Get a solution tailored for you below;

Difficult to cancel free trial

Fix: To cancel your free trial, go to your device's settings, navigate to 'Apps', find Facetune, and select 'Manage subscriptions'. From there, y... ⇲

17% of users had this problem

Cartoonish headshot feature

Fix: If the cartoonish effect is not to your liking, use the 'Retouch' tool to smooth out the features and reduce the cartoonish appearance. Focu... ⇲

17% of users had this problem

Glitches issue

Upscaling deletes imperfections

Fix: When upscaling an image, try using the 'Retouch' tool before applying the upscaling feature. This allows you to manually correct imperfectio... ⇲

UI issue

Toolbar obstructs image view

Fix: Try rotating your device to landscape mode. This can provide more screen space for your image and minimize the obstruction from the toolbar.... ⇲

UI changes obstruct editing

Fix: Familiarize yourself with the new UI layout by exploring the app settings. This can help you adapt to changes and find tools more easily.... ⇲

Bugs issue

Face detection fails frequently

Fix: Ensure that the faces in your image are well-lit and clearly visible. Poor lighting can affect the app's ability to detect faces accurately.... ⇲

Inconsistent AI color analysis

Fix: If the AI color analysis is not accurate, manually adjust the colors using the 'Color' tool. You can tweak the hue, saturation, and brightne... ⇲

Payments issue

Subscription costs not visible before download

Fix: Research the subscription costs on the app's official website or in the Google Play Store description before downloading the app. This can p... ⇲

Misleading extra charges for features

Fix: Before using any feature, check the app's pricing section to understand what is included in your subscription and what may incur additional... ⇲

Customization issue

Limited hairstyle options

Fix: To create a custom hairstyle, use the 'Brush' tool to paint over the hair area with a color that matches your desired style. You can also ad... ⇲

Limited lipstick options

Fix: Explore the 'Color' tool to create custom lipstick shades. You can adjust the hue, saturation, and brightness to match your desired color, g... ⇲

No mascara application

Fix: To simulate mascara, use the 'Brush' tool with a fine tip and a dark color. Carefully paint over the eyelashes to create the illusion of mas... ⇲

No control over multiple faces

Fix: If you are editing a group photo, consider editing each face separately by cropping the image into sections. Edit each section individually... ⇲

No erase feature for effects

Fix: Instead of erasing effects, use the 'Undo' feature immediately after applying an effect if you are not satisfied with it. This can help reve... ⇲

Updates issue

Locked original features after update

Fix: Check the app's update notes to see if the features have been moved or renamed. Sometimes, features are relocated rather than removed. OR... ⇲

Settings issue

Editing is non-destructive

Fix: To manage non-destructive edits, create a duplicate of your original image before starting your edits. This way, you can always revert back... ⇲

Crashes issue

Crashes during video upload

Fix: Before uploading, ensure that your app is updated to the latest version. Check for updates in the Google Play Store, as updates often fix bu... ⇲

Ads issue

Excessive ads after update

Fix: If ads have become excessive, consider checking the app settings for an option to reduce ad frequency or switch to a paid version if availab... ⇲

Compatibility issue

Limited features compared to iOS version

Fix: Explore the app thoroughly to find any hidden features that may not be immediately obvious. Sometimes, features are available but not promin... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

85.8%

Bad experience

10.2%

Neutral

4.0%

~ from our NLP analysis of 699,996 combined software ratings.

Private Data Facetune collects from your Android

read the contents of your USB storage
modify or delete the contents of your USB storage
take pictures and videos
view Wi-Fi connections
view network connections
full network access
run at startup
control vibration
prevent device from sleeping
Google Play license check
receive data from Internet

Cost of Subscriptions

$0.99 - $199.99 per item