fix problems on Transavia [android]

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—— Run into issues on Transavia? Get help pending when official support gets back to you!

Transavia
Info:
company: transavia.com
: fab.commercie@transavia.com
: www.transavia.com
Chat with our AI-based Transavia Support
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Login issue

Frequent login required

Fix: Check if the app is set to remember your login credentials. Go to the login screen and look for an option to 'Remember Me' or 'Stay Logged I... ⇲
 
Downloads issue

Boarding pass not downloadable

Fix: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that resolves the issue. OR Check if... ⇲

Inability to save boarding passes

Fix: Ensure that the app has permission to access your device's storage. Go to Settings > Apps > Transavia > Permissions and enable storage acces... ⇲
 
UI issue

Unresponsive buttons

Fix: Restart the app to refresh its functionality. Close the app completely and reopen it to see if the buttons respond. OR If the issue persi... ⇲

Chaotic user interface

Fix: Familiarize yourself with the app layout by exploring each section. Take note of where key features are located to improve navigation. OR... ⇲

Frustrating calendar date selection

Fix: Try using the calendar view in landscape mode for better visibility and easier selection of dates. OR If the calendar is unresponsive, re... ⇲

Lack of flight timeline

Fix: Check if there is a 'My Flights' or 'Upcoming Trips' section in the app where you can view your flight details in a timeline format. OR U... ⇲

Difficult check-in process

Fix: Follow the step-by-step prompts carefully during the check-in process to avoid missing any required information. OR If the app is unrespo... ⇲
 
Bugs issue

Intermittent error messages

Fix: Clear the app cache by going to Settings > Apps > Transavia > Storage > Clear Cache. This can help resolve temporary glitches. OR Check f... ⇲

Bugs and performance issues

Fix: Regularly update the app to the latest version to benefit from bug fixes and performance improvements. OR Free up device storage by delet... ⇲

Inadequate error handling

Fix: Take note of any specific error messages and try to replicate the action that caused the error to identify patterns. OR Clear the app cac... ⇲
 
Slow issue

Slow check-in process

Fix: Try checking in during off-peak hours when server load may be lower. This can improve response times. OR Clear the app cache and data by... ⇲
 
Syncing issue

Inconsistent data retention

Fix: Ensure that you are logged into your account consistently. Data may not be saved if you switch between guest and logged-in modes. OR Regu... ⇲
 
Support issue

Poor customer support contact options

Fix: Look for a help or FAQ section within the app that may provide answers to common questions without needing to contact support. OR Utilize... ⇲
 
Compatibility issue

Limited adaptive design

Fix: Adjust your device's display settings to see if changing the screen size or resolution improves the app's usability. OR Use the app in po... ⇲
 
Privacy issue

Obnoxious cookie prompts

Fix: Look for a 'Do Not Show Again' option on the cookie prompt to minimize interruptions in the future. OR Clear your app data to reset cooki... ⇲
 
Security issue

No fingerprint authentication

Fix: Check if your device supports fingerprint authentication and ensure it is enabled in your device settings under Security. OR Use a strong... ⇲
 
Account issue

Inability to remember passport details

Fix: Manually enter your passport details each time, and ensure you are logged in to save them for future use if the app allows. OR Keep a sec... ⇲
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 what users are saying
Good experience
95.8%

Bad experience
2.9%

Neutral
0.9%

~ from our NLP analysis of 78,804 combined software ratings.

 Private Data Transavia collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. view Wi-Fi connections
  6. view network connections
  7. full network access
  8. prevent device from sleeping
  9. download files without notification
  10. receive data from Internet