fix problems on BiliBili [android]

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—— Run into issues on BiliBili? Get help pending when official support gets back to you!

BiliBili - HD Anime, Videos
Info:
company: BALABOOM PTE. LTD.
: bilibiliapp@gmail.com
: www.bilibili.tv
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Ads issue

Ads pop up frequently

Fix: Clear the app cache by going to Settings > Apps > BiliBili > Storage > Clear Cache. This can help improve app performance and may reduce the... ⇲

Ads cause app delays and freezes

Fix: Clear the app cache regularly to improve performance. Go to Settings > Apps > BiliBili > Storage > Clear Cache. OR Consider using the app... ⇲
 
Crashes issue

BiliBili crashes during streaming

Fix: Ensure that your app is updated to the latest version. Go to the Google Play Store, search for BiliBili, and check for updates. Updates ofte... ⇲
 
Loading issue

Videos take a long time to load

Fix: Check your internet connection. If you are on Wi-Fi, try restarting your router. If you are using mobile data, ensure you have a strong sign... ⇲
 
Downloads issue

Limited downloads for offline viewing

Fix: Check if there are any settings in the app that allow you to manage your download preferences. Sometimes, adjusting these settings can incre... ⇲
 
Video issue

Inconsistent video availability

Fix: Regularly check the app for updates or announcements regarding video availability. Sometimes, content is temporarily removed for licensing r... ⇲

Incorrect video history

Fix: Manually clear your watch history in the app settings. This can help reset any incorrect entries and allow for a fresh start. OR Try unin... ⇲

Limited video quality for free users

Fix: Check if there are any settings in the app that allow you to adjust video quality. Sometimes, users can select a higher quality if their con... ⇲

Missing content without notice

Fix: Regularly check the app for updates or announcements regarding content availability. Sometimes, content is removed for licensing reasons wit... ⇲
 
Payments issue

Subscription issues

Fix: Double-check your payment method and subscription status in the app settings. Ensure that your payment information is up to date and that yo... ⇲
 
UI issue

Small subtitle size

Fix: Check the app settings for subtitle options. Many apps allow you to adjust the size and style of subtitles to make them more readable. OR... ⇲
 
Uploads issue

Spoilers in user-uploaded content

Fix: Avoid watching user-uploaded content until you have seen the original content. This can help you avoid spoilers. OR Use the app's filteri... ⇲
 
Network issue

Network issues during downloads

Fix: Ensure you have a stable internet connection. If you are on Wi-Fi, try moving closer to the router or restarting it. If using mobile data, c... ⇲
 
Updates issue

Frequent app updates without improvements

Fix: Check the update notes in the Google Play Store to see what changes have been made. Sometimes, updates include backend improvements that may... ⇲
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 what users are saying
Good experience
76.6%

Bad experience
14.1%

Neutral
7.8%

~ from our NLP analysis of 671,983 combined software ratings.

 Private Data BiliBili collects from your Android
  1. read phone status and identity
  2. read the contents of your USB storage
  3. modify or delete the contents of your USB storage
  4. take pictures and videos
  5. record audio
  6. view Wi-Fi connections
  7. view network connections
  8. pair with Bluetooth devices
  9. allow Wi-Fi Multicast reception
  10. full network access
  11. change your audio settings
  12. reorder running apps
  13. draw over other apps
  14. control vibration
  15. prevent device from sleeping
  16. access external storage of all users
  17. receive data from Internet

  Cost of Subscriptions
  1. $4.99 - $47.99 per item