fix problems on The New Statesman [android]

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—— Run into issues on The New Statesman? Get help pending when official support gets back to you!

The New Statesman
Info:
company: New Statesman Limited
: jasper.jackson@newstatesman.co.uk
: www.newstatesman.com
Chat with our AI-based The New Statesman Support
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Login issue

Cannot sign in

Fix: 1. Check your internet connection to ensure you are online. 2. Verify that you are entering the correct email and password. 3. If you have f... ⇲

Links redirect to Google sign-in

Fix: 1. Ensure you are logged in to your Google account on your device. 2. Check the app settings to see if there are any account linking options... ⇲
 
Screen issue

Screen goes blank on email field

Fix: 1. Restart the app and try again. 2. Clear the app cache by going to Settings > Apps > The New Statesman > Storage > Clear Cache. 3. If the... ⇲
 
UI issue

Copy and paste do not work

Fix: 1. Ensure that you are using the latest version of the app. Check for updates in the Google Play Store. 2. Try restarting your device to ref... ⇲

Headlines are not clickable

Fix: 1. Restart the app to see if the issue resolves itself. 2. Clear the app cache by going to Settings > Apps > The New Statesman > Storage > C... ⇲
 
Payments issue

Subscription management is poor

Fix: 1. Check the app settings for subscription options. Go to Settings > Account > Subscription to manage your subscription. 2. If you cannot fi... ⇲
 
Updates issue

Podcasts drop late

Fix: 1. Ensure you have a stable internet connection while streaming podcasts. 2. Check for updates to the app in the Google Play Store to ensure... ⇲

The New Statesman stopped showing new articles

Fix: 1. Refresh the app by pulling down on the main screen to reload content. 2. Check for updates in the Google Play Store and install them if a... ⇲
 
Crashes issue

The New Statesman freezes or crashes

Fix: 1. Clear the app cache by going to Settings > Apps > The New Statesman > Storage > Clear Cache. 2. Restart your device to free up memory and... ⇲

The New Statesman crashes on startup

Fix: 1. Clear the app cache by going to Settings > Apps > The New Statesman > Storage > Clear Cache. 2. Restart your device to free up memory and... ⇲
 
Customization issue

Font is hard to read

Fix: 1. Check if the app has a font size adjustment option in the settings. Go to Settings > Display > Font Size and adjust accordingly. 2. If th... ⇲

No dark mode

Fix: 1. Check the app settings to see if there is an option for dark mode. If not, check your device settings to enable dark mode system-wide, wh... ⇲

Cannot zoom in or change font size

Fix: 1. Check if the app has a font size adjustment option in the settings. Go to Settings > Display > Font Size and adjust accordingly. 2. If th... ⇲
 
Search issue

Search function is hidden

Fix: 1. Look for a magnifying glass icon or a search bar in the app's main menu or settings. 2. If you cannot find it, try swiping down on the ma... ⇲

No search function

Fix: 1. Look for a magnifying glass icon or a search bar in the app's main menu or settings. 2. If you cannot find it, try swiping down on the ma... ⇲
 
Downloads issue

Digital-only content not accessible in app

Fix: 1. Ensure you are logged in with the correct account that has access to digital-only content. 2. Check the app settings to see if there are... ⇲

Cannot access individual articles

Fix: 1. Ensure you are logged in to your account. 2. Check if the articles are available in the app by navigating through the sections or categor... ⇲

Downloaded issues disappear

Fix: 1. Check the app settings to see if there is a specific folder for downloaded content. 2. Ensure you have enough storage space on your devic... ⇲

No offline reading

Fix: 1. Check if the app has an option to download articles for offline reading in the settings. 2. If available, download articles while connect... ⇲
 
Support issue

No support from vendor

Fix: 1. Check the app's help or FAQ section for troubleshooting tips. 2. Look for community forums or user groups where you can find solutions fr... ⇲
 
Slow issue

The New Statesman takes ages to open

Fix: 1. Clear the app cache by going to Settings > Apps > The New Statesman > Storage > Clear Cache. 2. Restart your device to free up memory and... ⇲
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 what users are saying
Good experience
66.6%

Bad experience
33.1%

Neutral
0.0%

~ from our NLP analysis of 302 combined software ratings.

 Private Data The New Statesman collects from your Android
  1. view network connections
  2. full network access
  3. run at startup
  4. prevent device from sleeping
  5. receive data from Internet

  Cost of Subscriptions
  1. $12.99 - $164.99 per item