fix problems on Rheem EcoNet [android]

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—— Run into issues on Rheem EcoNet? Get help pending when official support gets back to you!

Rheem EcoNet
Info:
company: Rheem Manufacturing
: econet-support@rheem.com
: www.rheem.com
Chat with our AI-based Rheem EcoNet Support
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Customization issue

Cumbersome vacation mode

Fix: Familiarize yourself with the vacation mode settings by reviewing the user manual or help section within the app. This can help you understa... ⇲

Schedules must be set individually for each day

Fix: Look for a 'copy' or 'duplicate' option within the scheduling feature of the app. This may allow you to replicate a schedule across multiple... ⇲
 
Network issue

Inconsistent connectivity

Fix: Ensure that your Wi-Fi signal is strong where you are using the app. If the signal is weak, consider moving closer to the router or using a... ⇲

Rheem EcoNet fails to connect after Wi-Fi changes

Fix: Re-enter your Wi-Fi credentials in the app. Go to the settings within the EcoNet app and update the Wi-Fi information to ensure it connects... ⇲

Mobile data must be turned off to connect

Fix: Check the app's settings to see if there is an option to allow connections over mobile data. If not, you may need to rely on Wi-Fi for conne... ⇲
 
UI issue

Confusing energy consumption graphics

Fix: Look for a help or tutorial section within the app that explains how to read the energy consumption graphics. This can provide clarity on wh... ⇲

Temperature and water level not displayed

Fix: Check if the app has the necessary permissions to access device features. Go to 'Settings' > 'Apps' > 'EcoNet' > 'Permissions' and ensure al... ⇲
 
Settings issue

Cannot turn off water heater via app

Fix: Check if there is a specific setting or button within the app that allows you to turn off the water heater. Sometimes, this feature may be h... ⇲
 
Crashes issue

Rheem EcoNet crashes when editing auto-fill information

Fix: Try uninstalling and reinstalling the EcoNet app. This can help resolve any corrupted files that may be causing the crashes. To do this, go... ⇲
 
Slow issue

Slow startup compared to predecessor

Fix: Close any background apps that may be consuming resources. You can do this by accessing the recent apps menu and swiping away apps you are n... ⇲
 
Bugs issue

Geofencing rarely works

Fix: Ensure that location services are enabled on your device. Go to 'Settings' > 'Location' and make sure it is turned on. Also, check that the... ⇲

Inaccurate energy usage reporting

Fix: Verify that the app is connected to the correct device and that all settings are configured properly. Sometimes, incorrect device connection... ⇲

Unstable and buggy performance

Fix: Regularly clear the app's cache and data to improve performance. Go to 'Settings' > 'Apps' > 'EcoNet' > 'Storage' > 'Clear Cache' and 'Clear... ⇲

Randomly does not follow set schedule

Fix: Double-check the schedule settings to ensure they are saved correctly. Sometimes, changes may not be saved if the app crashes or closes unex... ⇲
 
Installation issue

Difficult to set up and connect

Fix: Follow a step-by-step guide or video tutorial for setting up the EcoNet app. This can provide visual assistance and clarify any confusing st... ⇲
 
Syncing issue

Rheem EcoNet does not sync schedules

Fix: Check your internet connection to ensure it is stable. A poor connection can prevent the app from syncing properly. OR Try logging out of... ⇲
 
Updates issue

Lack of detailed tank status updates

Fix: Check if there are any settings within the app that allow you to enable more detailed updates or notifications regarding tank status. OR... ⇲
 
Support issue

Requires multiple calls to customer support for issues

Fix: Document the issues you are experiencing in detail, including steps to reproduce them. This can help streamline your communication with supp... ⇲
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 what users are saying
Good experience
63.0%

Bad experience
28.7%

Neutral
8.1%

~ from our NLP analysis of 2,971 combined software ratings.

 Private Data Rheem EcoNet collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. directly call phone numbers
  4. take pictures and videos
  5. view Wi-Fi connections
  6. view network connections
  7. pair with Bluetooth devices
  8. access Bluetooth settings
  9. change network connectivity
  10. connect and disconnect from Wi-Fi
  11. full network access
  12. run at startup
  13. control vibration
  14. prevent device from sleeping
  15. receive data from Internet