fix problems on JBL Headphones [android]

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—— Run into issues on JBL Headphones? Get help pending when official support gets back to you!

JBL Headphones
Info:
company: Harman Consumer, Inc.
: appsupport@harman.com
: www.harman.com
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Crashes issue

JBL Headphones closes unexpectedly when accessing options

Fix: Clear the app cache and data. Go to Settings > Apps > JBL Headphones > Storage > Clear Cache and Clear Data. This can resolve unexpected cra... ⇲

Randomly shuts down one or both earbuds

Fix: Check the battery levels of the earbuds. If they are low, charge them fully to prevent shutdowns during use. OR Reset the earbuds to fact... ⇲
 
Customization issue

Limited gesture control options for earbuds

Fix: Check for any app updates that may add new features or gesture controls. Go to the Google Play Store and update the app if necessary. OR... ⇲

No option for individual earbud volume control

Fix: Check the app settings to see if there is an option for individual earbud volume control. If not available, consider using your device's vol... ⇲
 
Settings issue

Settings do not open when accessed

Fix: Clear the app cache. Go to Settings > Apps > JBL Headphones > Storage > Clear Cache. This can resolve issues with the app not responding pro... ⇲

Touch controls do not retain settings

Fix: Reset the touch control settings in the app. Go to the settings menu in the app and look for an option to reset or restore defaults for touc... ⇲
 
Slow issue

JBL Headphones is laggy and slow to respond

Fix: Close other apps running in the background to free up system resources. You can do this by accessing the recent apps menu and swiping away a... ⇲
 
UI issue

Widgets for battery level and modes are missing

Fix: Ensure that the app has permission to display widgets. Go to Settings > Apps > JBL Headphones > Permissions and enable any necessary permiss... ⇲
 
Network issue

JBL Headphones disconnects from headset communication

Fix: Make sure your earbuds are charged. Low battery can cause connectivity issues. Charge them fully before use. OR Reset the earbuds. This c... ⇲

JBL Headphones does not recognize headphones when in use

Fix: Ensure that the earbuds are properly connected via Bluetooth. If they are connected but not recognized, try disconnecting and reconnecting t... ⇲

Difficulty connecting to multiple devices

Fix: Disconnect from all devices and then reconnect to the desired device first. This can help establish a stable connection. OR Check if the... ⇲
 
Updates issue

Inconsistent connection after OS updates

Fix: Re-pair the earbuds after the OS update. Go to Bluetooth settings, forget the earbuds, and then pair them again to establish a fresh connect... ⇲

ANC turns off automatically after updates

Fix: Check the ANC settings in the app after an update. Sometimes updates reset settings to default, so you may need to re-enable ANC. OR Rein... ⇲
 
Ads issue

Ads play randomly when app is open

Fix: Check if there is a premium version of the app available for purchase that removes ads. Consider upgrading if you find the ads disruptive.... ⇲
 
Support issue

Instructions for app usage are inadequate

Fix: Look for online tutorials or user guides on the JBL website or YouTube that provide visual instructions on how to use the app effectively.... ⇲
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 what users are saying
Good experience
85.3%

Bad experience
9.8%

Neutral
4.9%

~ from our NLP analysis of 306,321 combined software ratings.

 Private Data JBL Headphones collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read phone status and identity
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. record audio
  8. view network connections
  9. pair with Bluetooth devices
  10. access Bluetooth settings
  11. full network access
  12. change your audio settings
  13. run at startup
  14. control vibration
  15. prevent device from sleeping
  16. receive data from Internet