Fix JBL Headphones errors on android

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21 problems reported in the past 24 hours

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Crashes
App closes unexpectedly when accessing options

🛠️ Clear the app cache and data. Go to Settings > Apps > JBL Headphones > Storage > Clear Cache and Cle... show fix »
Randomly shuts down one or both earbuds

🛠️ Check the battery levels of the earbuds. If they are low, charge them fully to prevent shutdowns dur... show fix »
 
Customization
Limited gesture control options for earbuds

🛠️ Check for any app updates that may add new features or gesture controls. Go to the Google Play Store... show fix »
No option for individual earbud volume control

🛠️ Check the app settings to see if there is an option for individual earbud volume control. If not ava... show fix »
 
Settings
Settings do not open when accessed

🛠️ Clear the app cache. Go to Settings > Apps > JBL Headphones > Storage > Clear Cache. This can resolv... show fix »
Touch controls do not retain settings

🛠️ Reset the touch control settings in the app. Go to the settings menu in the app and look for an opti... show fix »
 
Slow
App is laggy and slow to respond

🛠️ Close other apps running in the background to free up system resources. You can do this by accessing... show fix »
 
UI
Widgets for battery level and modes are missing

🛠️ Ensure that the app has permission to display widgets. Go to Settings > Apps > JBL Headphones > Perm... show fix »
 
Network
App disconnects from headset communication

🛠️ Make sure your earbuds are charged. Low battery can cause connectivity issues. Charge them fully bef... show fix »
App does not recognize headphones when in use

🛠️ Ensure that the earbuds are properly connected via Bluetooth. If they are connected but not recogniz... show fix »
Difficulty connecting to multiple devices

🛠️ Disconnect from all devices and then reconnect to the desired device first. This can help establish... show fix »
 
Updates
Inconsistent connection after OS updates

🛠️ Re-pair the earbuds after the OS update. Go to Bluetooth settings, forget the earbuds, and then pair... show fix »
ANC turns off automatically after updates

🛠️ Check the ANC settings in the app after an update. Sometimes updates reset settings to default, so y... show fix »
 
Ads
Ads play randomly when app is open

🛠️ Check if there is a premium version of the app available for purchase that removes ads. Consider upg... show fix »
 
Support
Instructions for app usage are inadequate

🛠️ Look for online tutorials or user guides on the JBL website or YouTube that provide visual instructi... show fix »
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 Contact Support
Developer:
Harman Consumer, Inc.
Email:
  appsupport@harman.com
Website:
🌐 www.harman.com
Terms/Privacy:
⚔️ https://www.harman.com/privacy-policy
 Private Data JBL Headphones collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read phone status and identity
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. record audio
  8. view network connections
  9. pair with Bluetooth devices
  10. access Bluetooth settings
  11. full network access
  12. change your audio settings
  13. run at startup
  14. control vibration
  15. prevent device from sleeping
  16. receive data from Internet

 Breakdown of Software Ratings
Positive experience
85.3%

Negative experience
9.8%

Neutral
4.9%

~ from our NLP analysis of 306,321 combined software ratings.