fix problems on WCEA [android]

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—— Run into issues on WCEA? Get help pending when official support gets back to you!

WCEA
Info:
company: World Continuing Education Alliance
: help@wcea.education
: wcea.education
: World Continuing Education Alliance Unit 16 Sovereign Park Hemel Hempstead - Hertfordshire HP7 7DA - United Kingdom
Chat with our AI-based WCEA Support
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Freezing issue

WCEA freezes

Fix: 1. Clear the app cache: Go to your device's Settings > Apps > WCEA > Storage > Clear Cache. This can help resolve temporary issues causing t... ⇲
 
Downloads issue

blank pages when downloading

Fix: 1. Clear the app cache: Go to Settings > Apps > WCEA > Storage > Clear Cache. This can help eliminate any corrupted data that may be causing... ⇲

download errors

Fix: 1. Check storage space: Ensure you have enough storage space on your device for the downloads. Delete unnecessary files if needed. OR 2.... ⇲

no access to previously downloaded courses

Fix: 1. Check the app settings: Ensure that the downloaded courses are not hidden or filtered out in the app settings. OR 2. Log out and log b... ⇲
 
Account issue

unable to access certificates

Fix: 1. Check your account status: Ensure that your subscription is active and that you have completed the necessary courses to access certificat... ⇲

missing completion certificates

Fix: 1. Check your course progress: Ensure that you have completed all required components of the course to receive the certificate. OR 2. Log... ⇲
 
Crashes issue

WCEA crashes after update

Fix: 1. Clear the app cache: Go to Settings > Apps > WCEA > Storage > Clear Cache. This can help resolve issues caused by outdated cached data af... ⇲

WCEA not opening

Fix: 1. Restart your device: A simple restart can often resolve issues with apps not opening. OR 2. Clear the app cache: Go to Settings > Apps... ⇲
 
Slow issue

slow loading times

Fix: 1. Check your internet connection: Ensure you have a strong and stable internet connection. Consider switching to a different network if pos... ⇲
 
Payments issue

subscription issues

Fix: 1. Verify payment method: Check if your payment method is valid and has sufficient funds. Update your payment information if necessary in th... ⇲
 
Customization issue

no bookmarking or indexing

Fix: 1. Use external note-taking: As a workaround, use a note-taking app to manually track your progress and important sections of the course.... ⇲
 
Login issue

login details not recognized

Fix: 1. Reset your password: Use the 'Forgot Password' feature to reset your password and try logging in again with the new credentials. OR 2.... ⇲

WCEA not functioning after password reset

Fix: 1. Clear the app cache: Go to Settings > Apps > WCEA > Storage > Clear Cache. This can help resolve issues caused by outdated cached data af... ⇲
 
Installation issue

repeated uninstall and reinstall needed

Fix: 1. Clear app data: Instead of uninstalling, go to Settings > Apps > WCEA > Storage > Clear Data. This can often resolve persistent issues wi... ⇲
 
Syncing issue

courses not progressing

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can hinder course progress. OR 2. R... ⇲
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 what users are saying
Good experience
59.5%

Bad experience
35.7%

Neutral
4.7%

~ from our NLP analysis of 4,724 combined software ratings.

 Private Data WCEA collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. access USB storage filesystem
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. view network connections
  8. change network connectivity
  9. full network access
  10. run at startup
  11. control vibration
  12. prevent device from sleeping
  13. download files without notification
  14. receive data from Internet