fix problems on GMX [android]

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—— Run into issues on GMX? Get help pending when official support gets back to you!

GMX - Mail & Cloud
Info:
company: GMX
: mobile-apps@1und1.de
: www.gmx.net
: 1&1 Mail & Media GmbH Zweigniederlassung München Sapporobogen 6-8 DE-80637 München
Chat with our AI-based GMX Support
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Ads issue

Ads are intrusive

Fix: 1. Use an Ad Blocker: Install an ad blocker app from the Google Play Store to reduce the number of ads displayed. 2. Upgrade to Premium: If... ⇲

Ads interfere with usability

Fix: 1. Use an Ad Blocker: Install an ad blocker app from the Google Play Store to minimize ad interference. 2. Upgrade to Premium: Consider upgr... ⇲
 
Messages issue

Emails often go to spam

Fix: 1. Mark Emails as Not Spam: Regularly check your spam folder and mark legitimate emails as "Not Spam" to train the filter. 2. Add to Contact... ⇲

Drafts disappear

Fix: 1. Save Drafts Manually: Before exiting the draft, ensure you manually save it by selecting the save option. 2. Check Auto-Save Settings: En... ⇲

Cannot delete emails

Fix: 1. Swipe to Delete: Try using swipe gestures to delete emails if the delete button is not functioning. 2. Use Web Version: Access your accou... ⇲

Inconsistent email delivery

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection to avoid delays in email delivery. 2. Refresh Inbox: Manually ref... ⇲
 
Uploads issue

Attachments fail to send

Fix: 1. Check File Size: Ensure the attachment does not exceed the size limit set by GMX. Try compressing the file if necessary. 2. Use a Differe... ⇲
 
Syncing issue

Syncing problems

Fix: 1. Check Sync Settings: Go to Settings > Accounts > GMX and ensure that sync is enabled. 2. Manual Sync: Perform a manual sync by pulling do... ⇲
 
Customization issue

No spell check

Fix: 1. Use a Third-Party Keyboard: Install a third-party keyboard app from the Google Play Store that includes spell check functionality. 2. Dra... ⇲
 
Settings issue

Inability to modify profile

Fix: 1. Use Web Version: Access your GMX account through a web browser where you might have more options to modify your profile settings. 2. Chec... ⇲

GMX displays in German

Fix: 1. Change Language Settings: Go to the app settings and look for language options to switch to your preferred language. 2. Change Device Lan... ⇲

No option to display external content

Fix: 1. Use Web Version: Access your emails through the GMX website where you might have more control over displaying external content. 2. Copy a... ⇲
 
Support issue

Support is unresponsive

Fix: 1. Use Community Forums: Search for solutions in online forums or communities where other users might have shared solutions. 2. Self-Help Re... ⇲
 
Login issue

GMX redirects to homepage after login

Fix: 1. Clear Cache and Data: Go to Settings > Apps > GMX > Storage > Clear Cache and Clear Data to reset the app. 2. Reinstall the App: Uninstal... ⇲

Requires multiple logins to access inbox

Fix: 1. Clear Cache and Data: Go to Settings > Apps > GMX > Storage > Clear Cache and Clear Data to reset the app. 2. Reinstall the App: Uninstal... ⇲
 
Account issue

Cannot access multiple accounts

Fix: 1. Use Web Version: Access different accounts through the GMX website using a browser, which may allow multiple logins. 2. Use Multiple Apps... ⇲
 
Installation issue

GMX disappears from device

Fix: 1. Check App Drawer: Ensure the app is not hidden in your app drawer. Use the search function to locate it. 2. Reinstall the App: If the app... ⇲
 
Compatibility issue

Limited functionality compared to competitors

Fix: 1. Use Web Version: Access your account through the GMX website for potentially more features and functionality. 2. Supplement with Other Ap... ⇲
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 what users are saying
Good experience
87.4%

Bad experience
8.0%

Neutral
4.6%

~ from our NLP analysis of 724,668 combined software ratings.

 Private Data GMX collects from your Android
  1. find accounts on the device
  2. add or remove accounts
  3. read calendar events plus confidential information
  4. add or modify calendar events and send email to guests without owners' knowledge
  5. read your contacts
  6. modify your contacts
  7. read the contents of your USB storage
  8. modify or delete the contents of your USB storage
  9. take pictures and videos
  10. view network connections
  11. create accounts and set passwords
  12. full network access
  13. read sync settings
  14. run at startup
  15. reorder running apps
  16. use accounts on the device
  17. control vibration
  18. prevent device from sleeping
  19. toggle sync on and off
  20. read sync statistics
  21. receive data from Internet

  Cost of Subscriptions
  1. $0.99 - $21.99 per item