fix problems on ViCare [android]

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—— Run into issues on ViCare? Get help pending when official support gets back to you!

ViCare
Info:
company: Viessmann Climate Solutions SE
: customer-care@viessmann.com
: www.viessmann.com
: Viessmann Climate Solutions SE Viessmannstrasse 1 35108 Allendorf/Eder
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Network issue

ViCare frequently disconnects

Fix: 1. Ensure your Wi-Fi connection is stable and strong, as weak signals can cause disconnections. 2. Restart your router and your smartphone t... ⇲

Inconsistent connectivity

Fix: 1. Check your internet connection and ensure it is stable. 2. Move closer to your router to see if connectivity improves. OR 1. Restart t... ⇲

Requires internet for basic functions

Fix: 1. Ensure you have a reliable internet connection, as the app is designed to function with it. 2. Consider using a mobile data plan as a bac... ⇲

Inability to turn off station's WiFi

Fix: 1. Check the app settings to see if there is an option to disable Wi-Fi. 2. Refer to the boiler's manual for instructions on managing Wi-Fi... ⇲

No automatic reconnection after disconnection

Fix: 1. Manually reconnect to the app after disconnection. 2. Ensure your device's Wi-Fi settings are configured to reconnect automatically. OR... ⇲

Requires multiple attempts to connect

Fix: 1. Ensure your Wi-Fi connection is stable and strong. 2. Restart your router and your smartphone to refresh the connection. OR 1. If issu... ⇲
 
Functionality issue

Inability to control all boiler features remotely

Fix: 1. Check the app's settings to see if there are any options to enable or disable specific features. 2. Refer to the user manual to confirm w... ⇲

Limited data visibility

Fix: 1. Explore the app's settings to see if there are options to customize the data displayed. 2. Check for any updates that may enhance data vi... ⇲

No option for multiple timer events

Fix: 1. Use a single timer event and adjust it manually as needed. 2. Consider using a separate app or device that allows for multiple timers.... ⇲

Lack of manual control during server maintenance

Fix: 1. Familiarize yourself with the manual controls on your boiler to ensure you can operate it without the app. 2. Keep a printed copy of the... ⇲

Limited historical data access

Fix: 1. Check the app settings to see if there are options to view historical data. 2. Keep a manual log of important data if needed. OR 1. Us... ⇲

Inability to edit heating curve

Fix: 1. Check the app settings to see if there are options to adjust the heating curve. 2. Refer to the user manual for manual adjustments. OR... ⇲

Limited access to gas consumption history

Fix: 1. Explore the app's settings to see if there are options to view gas consumption data. 2. Keep a manual log of your gas usage if needed.... ⇲

Inability to set temperature schedule without internet

Fix: 1. Use the manual controls on your boiler to set the temperature schedule directly. 2. Plan ahead and set schedules when you have internet a... ⇲

Limited options for hot water settings

Fix: 1. Check the app settings to see if there are options to customize hot water settings. 2. Refer to the user manual for manual adjustments.... ⇲

Inability to turn hot water back on after being turned off

Fix: 1. Use the manual controls on your boiler to turn the hot water back on. 2. Check the app settings to see if there is an option to reactivat... ⇲

Limited access to thermostat control

Fix: 1. Explore the app's settings to see if there are options to access thermostat controls. 2. Refer to the user manual for manual adjustments.... ⇲

Inability to see daily and hourly data

Fix: 1. Check the app settings to see if there are options to view daily and hourly data. 2. Refer to the app's help section for guidance. OR... ⇲
 
UI issue

Poor user interface

Fix: 1. Familiarize yourself with the app layout by exploring each section and feature. 2. Use the app's help section to understand how to naviga... ⇲

Unclear error messages

Fix: 1. Take note of the error messages and search online for explanations or solutions. 2. Refer to the app's help section for common error mess... ⇲

ViCare is not user-friendly

Fix: 1. Spend time exploring the app to become familiar with its layout and features. 2. Refer to the app's help section for tips on navigation.... ⇲
 
Slow issue

Slow response times

Fix: 1. Close any background apps on your device to free up resources. 2. Ensure your device's operating system is up to date, as updates can imp... ⇲

Slow setting reactions

Fix: 1. Close any background apps on your device to free up resources. 2. Ensure your device's operating system is up to date. OR 1. Clear the... ⇲
 
Updates issue

Buggy updates

Fix: 1. If an update causes issues, try uninstalling and reinstalling the app to revert to a stable version. 2. Keep an eye on future updates tha... ⇲

ViCare becomes less functional after updates

Fix: 1. If an update causes issues, uninstall and reinstall the app to revert to a stable version. 2. Keep an eye on future updates that may fix... ⇲
 
Camera issue

Difficulties with QR code scanning

Fix: 1. Ensure the QR code is well-lit and not obstructed. 2. Clean your camera lens for better scanning accuracy. OR 1. If scanning fails, ma... ⇲
 
Localization issue

Translation issues

Fix: 1. Check the app's language settings to ensure it is set to your preferred language. 2. Use a translation app to help understand any unclear... ⇲
 
Crashes issue

ViCare crashes or freezes

Fix: 1. Clear the app's cache and data by going to Settings > Apps > ViCare > Storage > Clear Cache and Clear Data. 2. Ensure your device has eno... ⇲
 
Support issue

Inability to send feedback

Fix: 1. Look for a feedback option within the app settings or help section. 2. If unavailable, consider using social media or forums to share you... ⇲

Poor customer support

Fix: 1. Utilize online forums and communities for user support and advice. 2. Check the app's help section for troubleshooting tips. OR 1. Doc... ⇲
 
Account issue

Requires separate email for multiple users

Fix: 1. Create separate accounts for each user with unique emails. 2. Use a shared email account if privacy is not a concern. OR 1. Consider u... ⇲
 
Login issue

Frequent login issues

Fix: 1. Ensure you are entering the correct credentials and check for any caps lock or keyboard issues. 2. Reset your password if necessary. OR... ⇲
 
Compatibility issue

ViCare does not work with certain boiler models

Fix: 1. Check the app's compatibility list to ensure your boiler model is supported. 2. Refer to the user manual for alternative control methods.... ⇲
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 what users are saying
Good experience
70.4%

Bad experience
24.8%

Neutral
3.9%

~ from our NLP analysis of 61,551 combined software ratings.

 Private Data ViCare collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view Wi-Fi connections
  7. view network connections
  8. change network connectivity
  9. connect and disconnect from Wi-Fi
  10. full network access
  11. run at startup
  12. control vibration
  13. prevent device from sleeping
  14. download files without notification
  15. receive data from Internet

  Cost of Subscriptions
  1. $3.49 - $27.99 per item