Fix ViCare errors on android

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37 problems reported in the past 24 hours

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Network
App frequently disconnects

🛠️ 1. Ensure your Wi-Fi connection is stable and strong, as weak signals can cause disconnections. 2. R... show fix »
Inconsistent connectivity

🛠️ 1. Check your internet connection and ensure it is stable. 2. Move closer to your router to see if c... show fix »
Requires internet for basic functions

🛠️ 1. Ensure you have a reliable internet connection, as the app is designed to function with it. 2. Co... show fix »
Inability to turn off station's WiFi

🛠️ 1. Check the app settings to see if there is an option to disable Wi-Fi. 2. Refer to the boiler's ma... show fix »
No automatic reconnection after disconnection

🛠️ 1. Manually reconnect to the app after disconnection. 2. Ensure your device's Wi-Fi settings are con... show fix »
Requires multiple attempts to connect

🛠️ 1. Ensure your Wi-Fi connection is stable and strong. 2. Restart your router and your smartphone to... show fix »
 
Functionality
Inability to control all boiler features remotely

🛠️ 1. Check the app's settings to see if there are any options to enable or disable specific features.... show fix »
Limited data visibility

🛠️ 1. Explore the app's settings to see if there are options to customize the data displayed. 2. Check... show fix »
No option for multiple timer events

🛠️ 1. Use a single timer event and adjust it manually as needed. 2. Consider using a separate app or de... show fix »
Lack of manual control during server maintenance

🛠️ 1. Familiarize yourself with the manual controls on your boiler to ensure you can operate it without... show fix »
Limited historical data access

🛠️ 1. Check the app settings to see if there are options to view historical data. 2. Keep a manual log... show fix »
Inability to edit heating curve

🛠️ 1. Check the app settings to see if there are options to adjust the heating curve. 2. Refer to the u... show fix »
Limited access to gas consumption history

🛠️ 1. Explore the app's settings to see if there are options to view gas consumption data. 2. Keep a ma... show fix »
Inability to set temperature schedule without internet

🛠️ 1. Use the manual controls on your boiler to set the temperature schedule directly. 2. Plan ahead an... show fix »
Limited options for hot water settings

🛠️ 1. Check the app settings to see if there are options to customize hot water settings. 2. Refer to t... show fix »
Inability to turn hot water back on after being turned off

🛠️ 1. Use the manual controls on your boiler to turn the hot water back on. 2. Check the app settings t... show fix »
Limited access to thermostat control

🛠️ 1. Explore the app's settings to see if there are options to access thermostat controls. 2. Refer to... show fix »
Inability to see daily and hourly data

🛠️ 1. Check the app settings to see if there are options to view daily and hourly data. 2. Refer to the... show fix »
 
UI
Poor user interface

🛠️ 1. Familiarize yourself with the app layout by exploring each section and feature. 2. Use the app's... show fix »
Unclear error messages

🛠️ 1. Take note of the error messages and search online for explanations or solutions. 2. Refer to the... show fix »
App is not user-friendly

🛠️ 1. Spend time exploring the app to become familiar with its layout and features. 2. Refer to the app... show fix »
 
Slow
Slow response times

🛠️ 1. Close any background apps on your device to free up resources. 2. Ensure your device's operating... show fix »
Slow setting reactions

🛠️ 1. Close any background apps on your device to free up resources. 2. Ensure your device's operating... show fix »
 
Updates
Buggy updates

🛠️ 1. If an update causes issues, try uninstalling and reinstalling the app to revert to a stable versi... show fix »
App becomes less functional after updates

🛠️ 1. If an update causes issues, uninstall and reinstall the app to revert to a stable version. 2. Kee... show fix »
 
Camera
Difficulties with QR code scanning

🛠️ 1. Ensure the QR code is well-lit and not obstructed. 2. Clean your camera lens for better scanning... show fix »
 
Localization
Translation issues

🛠️ 1. Check the app's language settings to ensure it is set to your preferred language. 2. Use a transl... show fix »
 
Crashes
App crashes or freezes

🛠️ 1. Clear the app's cache and data by going to Settings > Apps > ViCare > Storage > Clear Cache and C... show fix »
 
Support
Inability to send feedback

🛠️ 1. Look for a feedback option within the app settings or help section. 2. If unavailable, consider u... show fix »
Poor customer support

🛠️ 1. Utilize online forums and communities for user support and advice. 2. Check the app's help sectio... show fix »
 
Account
Requires separate email for multiple users

🛠️ 1. Create separate accounts for each user with unique emails. 2. Use a shared email account if priva... show fix »
 
Login
Frequent login issues

🛠️ 1. Ensure you are entering the correct credentials and check for any caps lock or keyboard issues. 2... show fix »
 
Compatibility
App does not work with certain boiler models

🛠️ 1. Check the app's compatibility list to ensure your boiler model is supported. 2. Refer to the user... show fix »
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 Contact Support
Developer:
Viessmann Climate Solutions SE
Email:
  customer-care@viessmann.com
Website:
🌐 www.viessmann.com
Terms/Privacy:
⚔️ https://legal-policies.viessmann.com/b2c/vicare/de/de/privacy-policy.html
 Private Data ViCare collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view Wi-Fi connections
  7. view network connections
  8. change network connectivity
  9. connect and disconnect from Wi-Fi
  10. full network access
  11. run at startup
  12. control vibration
  13. prevent device from sleeping
  14. download files without notification
  15. receive data from Internet

 Breakdown of Software Ratings
Positive experience
70.4%

Negative experience
24.8%

Neutral
3.9%

~ from our NLP analysis of 61,551 combined software ratings.
  Cost of Subscriptions
  1. $3.49 - $27.99 per item