fix problems on RIU Hotels & Resorts [android]

​

—— Run into issues on RIU Hotels & Resorts? Get help pending when official support gets back to you!

RIU Hotels & Resorts
Info:
company: Riu Hotels & Resorts
: appsupport@riu.com
: www.riu.com
Chat with our AI-based RIU Hotels & Resorts Support
   Hello! How can I assist you?  

characters left:
 
Settings issue

No option to change flight information

Fix: 1. Check the app settings: Look for a section related to your bookings or travel details. Sometimes, options to modify bookings are hidden i... ⇲

Language issues in app settings

Fix: 1. Change language settings: Go to the app settings and look for a language option to change it to your preferred language. 2. Check device... ⇲
 
Crashes issue

Crashes immediately on opening

Fix: 1. Restart your device: Sometimes, a simple restart can resolve app crashes by refreshing the system. 2. Clear the app data: Go to Settings... ⇲
 
Compatibility issue

Non-functional on Android devices

Fix: 1. Update your Android OS: Go to Settings > System > System Update to check for any available updates for your device. An outdated OS can ca... ⇲
 
Customization issue

Limited information available

Fix: 1. Explore all sections of the app: Sometimes, information is located in different tabs or menus. Make sure to navigate through the app thor... ⇲
 
Login issue

Login issues

Fix: 1. Reset your password: If you are having trouble logging in, use the 'Forgot Password' option to reset your password and try logging in aga... ⇲
 
Support issue

Inability to request services

Fix: 1. Check for service request options: Navigate through the app to find any sections related to services or requests. Sometimes, these option... ⇲
 
Permissions issue

RIU Hotels & Resorts permissions not set on install

Fix: 1. Manually set permissions: Go to Settings > Apps > RIU Hotels & Resorts > Permissions and enable all necessary permissions for the app to... ⇲
 
Search issue

Menus for restaurants often unavailable

Fix: 1. Check for updates: Ensure the app is updated to the latest version, as updates may fix issues with restaurant menus. 2. Use the website:... ⇲
 
Bugs issue

Incorrect booking dates displayed

Fix: 1. Double-check your booking: Go to your bookings section in the app and verify the dates. If they are incorrect, try to modify them if the... ⇲

No available rooms message despite availability

Fix: 1. Refresh the search: Try searching again after a few minutes, as availability can change frequently. 2. Check for filters: Ensure that no... ⇲

Majority of services do not work properly

Fix: 1. Restart the app: Close and reopen the app to see if services start functioning correctly. 2. Clear app cache and data: Go to Settings > A... ⇲
 
UI issue

Buggy interface

Fix: 1. Restart the app: Close the app completely and reopen it to see if the interface issues persist. 2. Clear app cache and data: Go to Settin... ⇲
 
Registration issue

Account creation issues

Fix: 1. Check your internet connection: Ensure you have a stable internet connection while trying to create an account. 2. Use a different email:... ⇲
 
Slow issue

Slow response to queries

Fix: 1. Be patient: Sometimes, responses can take time. If you have submitted a query, wait for a reasonable period before following up. 2. Use t... ⇲
 
Updates issue

Inconsistent updates on reservation system

Fix: 1. Refresh the app: Close and reopen the app to see if the reservation information updates. 2. Clear app cache: Go to Settings > Apps > RIU... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
89.0%

Bad experience
8.3%

Neutral
2.5%

~ from our NLP analysis of 10,239 combined software ratings.

 Private Data RIU Hotels & Resorts collects from your Android
  1. read calendar events plus confidential information
  2. add or modify calendar events and send email to guests without owners' knowledge
  3. approximate location (network-based)
  4. precise location (GPS and network-based)
  5. read phone status and identity
  6. read the contents of your USB storage
  7. modify or delete the contents of your USB storage
  8. take pictures and videos
  9. view Wi-Fi connections
  10. view network connections
  11. pair with Bluetooth devices
  12. access Bluetooth settings
  13. full network access
  14. change your audio settings
  15. control Near Field Communication
  16. run at startup
  17. draw over other apps
  18. control vibration
  19. prevent device from sleeping
  20. receive data from Internet