fix problems on YouTube [android]

—— Run into issues on YouTube? Get help pending when official support gets back to you!

YouTube

Info:

company: Google LLC

: ytandroid-support@google.com

: www.youtube.com

: 1600 Amphitheatre Parkway, Mountain View 94043

Chat with our AI-based YouTube Support

🛠️ Common YouTube Issues and Solutions on Android:

—— Experiencing any of these problems? Get a solution tailored for you below;

Video format quality drops after ads

Fix: If video quality drops after ads, check your quality settings in the app. Go to 'Settings' > 'Video quality preferences' and ensure you have... ⇲

16% of users had this problem

Unskippable long ads

Fix: If you encounter unskippable ads frequently, consider subscribing to YouTube Premium, which removes all ads. Alternatively, you can try usin... ⇲

16% of users had this problem

Bugs issue

Memory leak causing slow performance

Fix: To address memory leaks, regularly clear the app cache and data by going to 'Settings' > 'Apps' > 'YouTube' > 'Storage' > 'Clear Cache' and... ⇲

Resets wipe out edited comments

Fix: Currently, there is no way to recover edited comments after a reset. To avoid losing your comments, consider drafting them in a separate not... ⇲

Comments do not show or get edited

Fix: If comments are not showing, try refreshing the app by closing it completely and reopening it. If you are unable to edit comments, ensure yo... ⇲

UI issue

Accidental queue loss when clicking songs

Fix: To prevent accidental loss of your queue, consider using the 'Add to Queue' feature instead of directly clicking on songs. This way, you can... ⇲

Swiping to change videos loses progress

Fix: To avoid losing progress, use the 'Watch Later' feature. When you find a video you want to watch later, tap the 'Save' icon and add it to yo... ⇲

Browsing experience is limited

Fix: To enhance your browsing experience, try using the 'Explore' tab in the app, which offers a variety of content based on your interests. Addi... ⇲

Audio issue

Background play stops when screen is locked

Fix: To enable background play, ensure you have a YouTube Premium subscription, which allows background playback. If you have a subscription, go... ⇲

Keeps playing after disconnecting from car radio

Fix: This issue may be related to Bluetooth settings. Go to your phone's Bluetooth settings and ensure that the YouTube app is not set to automat... ⇲

Audio-only playback stops after a minute

Fix: This issue may be related to the app's settings. Check if you have a YouTube Premium subscription, which allows for background audio playbac... ⇲

Settings issue

Cannot clear all history at once

Fix: To clear your watch history, open the YouTube app, tap on 'Library' at the bottom right, then select 'History'. Tap on the three dots in the... ⇲

Quality settings default to lower resolutions

Fix: To change the default quality settings, go to the YouTube app, tap on your profile picture, select 'Settings', then 'Video quality preferenc... ⇲

Quality selection is broken

Fix: If you cannot select video quality, try restarting the app. If that doesn't work, check for updates in the Google Play Store and install any... ⇲

Video issue

Inconsistent video controls

Fix: If you are experiencing inconsistent video controls, try restarting the app. Close the app completely and reopen it. If the issue persists,... ⇲

Compatibility issue

TV app has issues displaying purchased movies

Fix: Ensure that your TV app is updated to the latest version. If the issue persists, try logging out of your YouTube account on the TV app and t... ⇲

Freezing issue

YouTube freezes during navigation

Fix: If the app freezes, try clearing the app cache by going to 'Settings' > 'Apps' > 'YouTube' > 'Storage' > 'Clear Cache'. If the problem conti... ⇲

Ads issue

Constant and lengthy ads

Fix: To reduce the number of ads, consider subscribing to YouTube Premium, which removes ads entirely. If you prefer not to subscribe, try using... ⇲

Loading issue

Thumbnails take time to load

Fix: If thumbnails are slow to load, try clearing the app cache by going to 'Settings' > 'Apps' > 'YouTube' > 'Storage' > 'Clear Cache'. Addition... ⇲

Crashes issue

YouTube crashes and closes unexpectedly

Fix: If the app crashes, first try restarting your device. If the problem persists, clear the app cache by going to 'Settings' > 'Apps' > 'YouTub... ⇲

YouTube crashes or pauses randomly

Fix: To address random crashes, ensure your app is updated to the latest version. If the issue persists, clear the app cache and data by going to... ⇲

Slow issue

YouTube startup is extremely slow

Fix: To improve startup speed, clear the app cache by going to 'Settings' > 'Apps' > 'YouTube' > 'Storage' > 'Clear Cache'. Additionally, ensure... ⇲

Security issue

Excessive spam bots in comments

Fix: To reduce spam in comments, consider using the 'Report' feature on spam comments. You can also filter comments by enabling 'Hold potentially... ⇲

Notifications issue

Missing notifications for comment replies

Fix: To ensure you receive notifications for comment replies, check your notification settings in the YouTube app. Go to 'Settings' > 'Notificati... ⇲

Support issue