fix problems on Progressive [android]

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Progressive
Info:
company: Progressive Insurance
: App_Feedback@progressive.com
: www.progressive.com
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Bugs issue

Inconsistent driver identification

Fix: Ensure that your profile is complete and accurate. Check that your driving information, including your license details, is correctly entered... ⇲

Incorrectly logs phone usage

Fix: Review the app's settings to see if there is an option to adjust how phone usage is tracked. Some apps allow you to toggle settings related... ⇲

Sensitive to normal driving behavior

Fix: Adjust your driving habits slightly to see if it improves the app's sensitivity. For example, try to accelerate and brake more smoothly to s... ⇲

Inaccurate trip tracking

Fix: Make sure that your GPS is enabled and functioning properly. Check your device's location settings and ensure that the Progressive app has p... ⇲

Snapshot feature is overly sensitive

Fix: Review the driving behavior guidelines provided by the app to understand what triggers the sensitivity. Adjust your driving habits according... ⇲

Misidentifies passenger phone usage

Fix: Ensure that the app is updated, as updates may include fixes for misidentification issues. Check for updates in the Google Play Store. OR... ⇲

Frequent false reports of hard braking

Fix: Adjust your driving style to be smoother with braking and acceleration. This can help reduce the number of false reports generated by the ap... ⇲
 
Privacy issue

Background data collection without consent

Fix: Check the app's privacy settings to see if there are options to limit background data collection. Disable any features that you do not want... ⇲
 
UI issue

Confusing navigation for multiple policies

Fix: Create a clear list of your policies and their details outside of the app. This can help you keep track of which policy is which when naviga... ⇲

Inability to edit trip details after a delay

Fix: Keep a manual log of your trips immediately after they occur to ensure accuracy, as this will help you track details that you may want to ed... ⇲

Progressive does not allow easy access to documents

Fix: Look for a dedicated documents section within the app. If it’s not easily accessible, consider saving important documents to your device for... ⇲
 
Crashes issue

Frequent app crashes

Fix: Ensure that your app is updated to the latest version. Go to the Google Play Store, search for Progressive, and check for updates. Install a... ⇲
 
Support issue

Poor customer support

Fix: Utilize the app's FAQ or help section to find answers to common questions. This can often provide quicker solutions than waiting for custome... ⇲
 
Battery issue

High battery and data usage

Fix: Limit the app's background data usage by going to Settings > Apps > Progressive > Data usage and toggling off 'Background data'. OR Reduc... ⇲
 
Payments issue

Difficulties with autopay setup

Fix: Double-check that all your payment information is entered correctly in the app. Go to the payment settings and ensure that your bank details... ⇲

No clear communication regarding payment issues

Fix: Regularly check the payment section of the app for any alerts or notifications regarding your payment status. This can help you stay informe... ⇲
 
Compatibility issue

Limited functionality compared to competitors

Fix: Explore the app thoroughly to ensure you are utilizing all available features. Sometimes, features may be hidden in menus or require specifi... ⇲

Inconsistent performance across devices

Fix: Ensure that the app is updated to the latest version on all devices. Check for updates in the Google Play Store for each device. OR If pe... ⇲
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 what users are saying
Good experience
91.3%

Bad experience
6.2%

Neutral
2.5%

~ from our NLP analysis of 155,020 combined software ratings.

 Private Data Progressive collects from your Android
  1. read your contacts
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read phone status and identity
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. take pictures and videos
  8. record audio
  9. view Wi-Fi connections
  10. view network connections
  11. pair with Bluetooth devices
  12. full network access
  13. change your audio settings
  14. run at startup
  15. draw over other apps
  16. control vibration
  17. prevent device from sleeping
  18. update component usage statistics
  19. modify app ops statistics
  20. receive data from Internet