fix problems on AllTrails [android]

—— Run into issues on AllTrails? Get help pending when official support gets back to you!

AllTrails: Hike, Bike & Run

Info:

company: AllTrails, LLC

: android-support@alltrails.com

: www.alltrails.com

: 530 Bush Street, Suite 900 San Francisco, CA 94108

Chat with our AI-based AllTrails Support

🛠️ Common AllTrails Issues and Solutions on Android:

—— Experiencing any of these problems? Get a solution tailored for you below;

Does not allow easy editing of hike endpoints

Fix: To edit hike endpoints, you can manually create a new hike with the desired endpoints. Start by selecting the 'Create Hike' option, then inp... ⇲

Records driving stats when tracking is not stopped

Fix: To prevent the app from recording driving stats, make sure to manually stop the tracking when you finish your hike. Tap on the 'Stop' button... ⇲

UI issue

Clunky user interface

Fix: Familiarize yourself with the app's layout by exploring the main features. Spend some time navigating through the menus and options to under... ⇲

Navigation features are not intuitive

Fix: Take some time to explore the navigation features in a non-hiking scenario. Familiarize yourself with how to set waypoints, follow routes, a... ⇲

Difficult navigation within the app

Fix: Spend some time exploring the app's layout and features. Familiarize yourself with the main sections and how to access them quickly to impro... ⇲

Bugs issue

Inaccurate total distance tracking

Fix: Ensure that your GPS settings are optimized for accuracy. Go to your device's location settings and set it to 'High Accuracy' mode. This can... ⇲

Inaccurate trailhead locations

Fix: Cross-reference the trailhead location with other mapping services like Google Maps to verify its accuracy. If you find discrepancies, you c... ⇲

Elevation gain misrepresentation

Fix: Check the elevation gain data against other hiking apps or websites to verify its accuracy. If you notice significant differences, you can m... ⇲

Inconsistent distance reporting

Fix: After each hike, review the distance reported and compare it with your expected distance. If discrepancies occur, you can edit the recorded... ⇲

Print feature has significant inaccuracies

Fix: Before printing, double-check the map details on your screen to ensure accuracy. If inaccuracies are found, consider taking a screenshot and... ⇲

Inaccurate tracking of offline routes

Fix: Before going offline, ensure that you have downloaded the necessary maps for your route. Check that the maps are fully downloaded and access... ⇲

Search issue

Nearby feature fails to find actual parks

Fix: Try refreshing your location by toggling your GPS off and on again. This can help the app recalibrate and provide more accurate nearby park... ⇲

Compatibility issue

Cannot send maps to smartwatch from app

Fix: Check if your smartwatch is compatible with the AllTrails app. If it is, ensure that both devices are connected via Bluetooth and that the A... ⇲

Payments issue

Subscription model confusion

Fix: Review the subscription options directly within the app. Navigate to the subscription section to see a breakdown of features included in eac... ⇲

Difficult subscription cancellation process

Fix: To cancel your subscription, go to your account settings within the app, find the subscription management section, and follow the prompts to... ⇲

Content issue

Limited available trails

Fix: To find more trails, consider using the search feature with different keywords or locations. You can also explore user-generated content or... ⇲

Network issue

Flaky GPS tracking

Fix: Ensure that your device's GPS is functioning properly by testing it with other location-based apps. If GPS is unreliable, try restarting you... ⇲

Loses GPS signal frequently

Fix: Ensure that your device's location services are set to 'High Accuracy' and that you have a clear line of sight to the sky while hiking to ma... ⇲

Screen issue

AllTrails does not prevent screen timeout during navigation

Fix: Adjust your device's screen timeout settings to a longer duration while using the app. Go to your device's settings, find 'Display', and inc... ⇲

Ads issue

Excessive ads and focus on paid subscriptions

Fix: If ads are intrusive, consider upgrading to a premium subscription if it fits your budget, as this may remove ads and enhance your overall e... ⇲

Support issue