fix problems on The Roku App (Official) [android]

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—— Run into issues on The Roku App (Official)? Get help pending when official support gets back to you!

The Roku App (Official)
Info:
company: Roku, Inc. & its affiliates
: feedback@roku.com
: www.roku.com
: 1155 Coleman Ave., San Jose, CA 95110
Chat with our AI-based The Roku App (Official) Support
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Content issue

Limited content availability

Fix: 1. Check for updates in the Roku app to ensure you have access to the latest content. 2. Explore other streaming services that may offer the... ⇲
 
Slow issue

The Roku App (Official) is slow

Fix: 1. Clear the app cache: Go to Settings > Apps > Roku App > Storage > Clear Cache. This can help improve performance. 2. Ensure your device h... ⇲
 
Ads issue

Excessive ads during streaming

Fix: 1. Check for ad settings: Some apps allow you to adjust ad preferences in their settings. Look for options to limit personalized ads. 2. Con... ⇲

The Roku App (Official) resets streaming after ads

Fix: 1. Check for updates in the Roku app to ensure you have the latest version. 2. Clear the app cache: Go to Settings > Apps > Roku App > Stora... ⇲
 
Syncing issue

The Roku App (Official) frequently loses TV selection

Fix: 1. Ensure your Roku device and mobile device are on the same Wi-Fi network. Go to Settings on both devices to check the network connection.... ⇲
 
Remote issue

Remote feature is buggy

Fix: 1. Ensure both your mobile device and Roku device are connected to the same Wi-Fi network. 2. Restart the Roku device and the mobile device... ⇲

Requires physical remote to reconnect

Fix: 1. Restart the Roku device and the mobile device to refresh the connection. 2. Ensure both devices are on the same Wi-Fi network. 3. Reinsta... ⇲

Unresponsive remote controls

Fix: 1. Ensure your mobile device is connected to the same Wi-Fi network as the Roku device. 2. Restart both the Roku device and the mobile devic... ⇲
 
Network issue

The Roku App (Official) fails to connect to TV

Fix: 1. Check your Wi-Fi connection: Ensure that your mobile device and Roku device are connected to the same Wi-Fi network. 2. Restart both devi... ⇲

Frequent disconnections from network

Fix: 1. Check your Wi-Fi signal strength: Move closer to the router if the signal is weak. 2. Restart your router to refresh the network connecti... ⇲
 
Audio issue

Headphone mode is broken

Fix: 1. Disconnect and reconnect your headphones to ensure a proper connection. 2. Restart the Roku app and try enabling headphone mode again. 3.... ⇲

Audio drops frequently

Fix: 1. Check your Wi-Fi connection: Ensure that your internet connection is stable. 2. Restart the Roku device and the mobile device to refresh... ⇲
 
Crashes issue

The Roku App (Official) crashes or becomes unresponsive

Fix: 1. Clear the app cache: Go to Settings > Apps > Roku App > Storage > Clear Cache. This can help resolve crashing issues. 2. Ensure your devi... ⇲

The Roku App (Official) requires frequent restarts

Fix: 1. Clear the app cache: Go to Settings > Apps > Roku App > Storage > Clear Cache. This can help improve performance and reduce the need for... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: 1. Ensure all devices are updated to the latest version of the Roku app. 2. Check the performance of your internet connection on each device... ⇲
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 what users are saying
Good experience
92.4%

Neutral
4.0%

Bad experience
3.7%

~ from our NLP analysis of 2,785,670 combined software ratings.

 Private Data The Roku App (Official) collects from your Android
  1. approximate location (network-based)
  2. read the contents of your USB storage
  3. modify or delete the contents of your USB storage
  4. take pictures and videos
  5. record audio
  6. view Wi-Fi connections
  7. view network connections
  8. pair with Bluetooth devices
  9. change network connectivity
  10. allow Wi-Fi Multicast reception
  11. connect and disconnect from Wi-Fi
  12. full network access
  13. change your audio settings
  14. prevent device from sleeping
  15. modify system settings
  16. receive data from Internet