fix problems on Toolani [android]

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—— Run into issues on Toolani? Get help pending when official support gets back to you!

toolani - International Calls
Info:
company: toolani
: support@toolani.com
: www.toolani.com
: Toolani GmbH Döblinger Hauptstraße 37/4 1190 Vienna Austria
Chat with our AI-based toolani Support
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UI issue

Touchpad issues during calls

Fix: Restart the app and your device to see if the touchpad functionality returns. Sometimes, a simple restart can resolve temporary glitches.... ⇲
 
Account issue

Account locked without notification

Fix: Try logging into your account on a different device or through the web version, if available. This may provide more information about the lo... ⇲
 
Crashes issue

Fatal error message

Fix: Clear the app cache by going to Settings > Apps > Toolani > Storage > Clear Cache. This can resolve issues caused by corrupted data. OR U... ⇲
 
Support issue

No response from customer support

Fix: Check the app for any FAQs or help sections that may provide answers to common issues without needing to contact support. OR Try reaching... ⇲
 
Security issue

Server certificate error

Fix: Check your device's date and time settings to ensure they are correct, as incorrect settings can cause certificate errors. Adjust them if ne... ⇲
 
Privacy issue

Calls recorded without consent

Fix: Review the app's privacy settings to see if there is an option to disable call recording. If not, consider using a different app that respec... ⇲
 
Freezing issue

toolani freezes on opening

Fix: Clear the app cache and data by going to Settings > Apps > Toolani > Storage > Clear Cache and Clear Data. This can help resolve freezing is... ⇲
 
Network issue

Technical problems with call connections

Fix: Check your internet connection to ensure it is stable. Switch between Wi-Fi and mobile data to see if the issue persists. OR Restart your... ⇲

Inability to communicate despite credit

Fix: Verify that your account balance is sufficient for the call you are trying to make. Sometimes, the app may not update the balance immediatel... ⇲

Busy circuits during peak times

Fix: Try making calls during off-peak hours when the network may be less congested. OR Consider using a different calling method or service du... ⇲

Unable to place calls after recharging

Fix: Log out of the app and log back in to refresh your account status after recharging. OR Check your account balance to ensure the recharge... ⇲

High call drop rates

Fix: Ensure you have a strong and stable internet connection. If using Wi-Fi, try moving closer to the router or switching to mobile data. OR... ⇲

Unclear call connection status

Fix: Look for visual indicators in the app that show call status, such as connecting, ringing, or connected. If these are unclear, try restarting... ⇲

Calls result in wrong numbers

Fix: Double-check the number you are dialing to ensure it is entered correctly, including the country code and area code. OR Use the app's bui... ⇲

Service not functioning for extended periods

Fix: Check the app's official social media pages or community forums for any announcements regarding service outages or maintenance. OR Try us... ⇲
 
Bugs issue

Long response time for bug fixes

Fix: Check the app's update history to see if recent updates have addressed known bugs. Keeping the app updated can help mitigate issues. OR L... ⇲
 
Payments issue

Credits deducted during connection attempts

Fix: Check the app's settings for any options related to connection attempts and adjust them if possible to avoid unnecessary deductions. OR K... ⇲

Increased rates for calls

Fix: Review the app's pricing structure in the settings or on the website to understand the rates for different countries and times. OR Consid... ⇲
 
Installation issue

toolani requires reinstallation to function

Fix: Before reinstalling, try clearing the app cache and data to see if that resolves the issue without needing a full reinstall. OR If reinst... ⇲
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 what users are saying
Good experience
72.9%

Bad experience
24.9%

Neutral
2.0%

~ from our NLP analysis of 5,667 combined software ratings.

 Private Data toolani collects from your Android
  1. find accounts on the device
  2. read your own contact card
  3. read your contacts
  4. modify your contacts
  5. directly call phone numbers
  6. read phone status and identity
  7. read the contents of your USB storage
  8. modify or delete the contents of your USB storage
  9. view Wi-Fi connections
  10. view network connections
  11. pair with Bluetooth devices
  12. full network access
  13. control vibration
  14. prevent device from sleeping
  15. install shortcuts
  16. read Google service configuration
  17. receive data from Internet