fix problems on Bicimad [android]

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—— Run into issues on Bicimad? Get help pending when official support gets back to you!

bicimad
Info:
company: EMT Madrid, S.A.
: emtandroid@gmail.com
: www.emtmadrid.es
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Syncing issue

Does not register bike returns

Fix: Ensure that you are following the correct procedure for returning bikes. Make sure the bike is properly docked and that you hear a confirmat... ⇲

Failed synchronization with payment methods

Fix: Remove and re-add your payment method in the app. Go to the payment settings and delete the existing method, then add it again. OR Check... ⇲
 
Bugs issue

Continuous errors

Fix: Check your internet connection. A weak or unstable connection can cause errors. Switch between Wi-Fi and mobile data to see if the issue per... ⇲

Non-informative error messages

Fix: Take note of the specific error message and search for it online. Sometimes, other users may have found solutions for specific error codes.... ⇲

Unreliable bike unlocking

Fix: Ensure that your location services are enabled. Go to Settings > Location and make sure it is turned on for Bicimad. OR Try moving closer... ⇲

Bikes often nonfunctional

Fix: Check the app for bike availability and status before heading to a station. This can save you time and frustration. OR Report any nonfunc... ⇲

Inconsistent app performance

Fix: Regularly update the app to ensure you have the latest performance improvements and bug fixes. OR Close other apps running in the backgro... ⇲

Poor bike maintenance

Fix: Report any maintenance issues through the app if possible, as this can help improve the service. OR Check the app for bike condition repo... ⇲
 
Loading issue

Screens fail to load

Fix: Restart your device. This can help clear temporary glitches that may be causing the app screens to fail to load. OR Check for app permiss... ⇲
 
Login issue

Confusing login process

Fix: Ensure you are using the correct login credentials. Double-check your username and password for any typos. OR Use the 'Forgot Password' f... ⇲

Frequent logouts

Fix: Check your device's battery optimization settings. Go to Settings > Battery > Battery Optimization and ensure that Bicimad is not being opti... ⇲

Hours wasted on sign-in attempts

Fix: Use the 'Remember Me' feature if available, to save your login credentials for future use. OR Consider resetting your password if you are... ⇲
 
Payments issue

Payment methods fail

Fix: Check if your payment method is valid and has sufficient funds. Ensure that your card is not expired and that you have entered the correct d... ⇲

Blank screen after payment

Fix: Wait a few moments to see if the screen loads. Sometimes, it may take a moment for the transaction to process and the screen to update. OR... ⇲

Glitchy payments page

Fix: Try accessing the payments page during off-peak hours when server load may be lower, which can improve performance. OR Clear the app cach... ⇲

High charges due to app errors

Fix: Keep track of your rides and charges manually to ensure you are being billed correctly. If you notice discrepancies, document them. OR If... ⇲
 
Search issue

Difficult to search for stations

Fix: Use the map feature within the app to locate nearby stations. Zoom in and out to find the station you are looking for. OR Check if the ap... ⇲
 
Support issue

Poor customer support

Fix: Check the app for a FAQ or help section that may provide answers to common issues without needing to contact support. OR Look for communi... ⇲

Unable to report issues

Fix: Look for a feedback or report issue section within the app. This may be located in the settings or help section. OR If the app does not a... ⇲
 
Registration issue

Sign-up process fails

Fix: Ensure that you are entering all required information correctly and that your internet connection is stable during the sign-up process. OR... ⇲

International numbers not accepted

Fix: If you are using an international number, try adding the country code correctly. For example, for a US number, it should start with +1. OR... ⇲
 
Messages issue

SMS verification not sent

Fix: Check your phone's SMS settings to ensure that you can receive messages from unknown numbers. Sometimes, carrier settings can block these me... ⇲
 
UI issue

Cumbersome navigation

Fix: Familiarize yourself with the app layout by exploring each section. This can help you navigate more efficiently over time. OR Look for an... ⇲

Inconsistent design across devices

Fix: Ensure that you are using the latest version of the app on all devices to minimize design inconsistencies. OR Try using the app on a sing... ⇲

Keypad disappears during SMS entry

Fix: Restart your device to clear any temporary glitches that may be causing the keypad to disappear. OR Try using a different keyboard app fr... ⇲
 
Camera issue

Broken barcode reader

Fix: Ensure that your camera lens is clean and unobstructed. Dirt or smudges can affect the barcode scanning capability. OR Try manually enter... ⇲
 
Compatibility issue

bicimad not compatible with some devices

Fix: Check the app's requirements on the Google Play Store to ensure your device meets them. If not, consider using a compatible device. OR Lo... ⇲
 
Network issue

Location errors when undocking bikes

Fix: Ensure that your location services are enabled and that the app has permission to access your location. Go to Settings > Location and check... ⇲
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 what users are saying
Bad experience
68.0%

Good experience
24.7%

Neutral
7.2%

~ from our NLP analysis of 9,049 combined software ratings.

 Private Data bicimad collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view Wi-Fi connections
  7. view network connections
  8. full network access
  9. control Near Field Communication
  10. run at startup
  11. control vibration
  12. prevent device from sleeping
  13. read Google service configuration
  14. receive data from Internet