fix problems on CTV News [android]

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—— Run into issues on CTV News? Get help pending when official support gets back to you!

CTV News: News for Canadians
Info:
company: Bell Media Inc.
: ctvnewsapp@bellmedia.ca
: ctvnews.ca
: 299 Queen Street West, Toronto, ON, M5V 2Z5
Chat with our AI-based CTV News Support
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Loading issue

Articles often fail to load

Fix: Check for app updates in the Google Play Store. Developers often release updates to fix bugs that may cause articles to fail to load. OR... ⇲

Incorrect articles load

Fix: Clear the app cache and data by going to Settings > Apps > CTV News > Storage > Clear Cache and Clear Data. This can help reset the app's co... ⇲

Content not available errors

Fix: Check your internet connection to ensure it is stable. If you are on a mobile network, try switching to Wi-Fi or vice versa. OR Try loggi... ⇲
 
Crashes issue

CTV News crashes frequently

Fix: Update the app to the latest version available in the Google Play Store, as updates often include stability improvements. OR If the app c... ⇲
 
Ads issue

Ads disrupt reading experience

Fix: Look for an option in the app settings to manage ad preferences or reduce the frequency of ads. Some apps allow you to limit ad tracking.... ⇲
 
Bugs issue

Poor article quality with typos

Fix: If you notice typos, consider using the app's feedback feature (if available) to report these issues directly within the app. OR You can... ⇲
 
Customization issue

No option to disable My Feed

Fix: Explore the app settings to see if there is an option to customize or disable My Feed. Sometimes, this can be found under 'Preferences' or '... ⇲

Limited customization options

Fix: Explore the app settings thoroughly to see if there are any hidden customization options that you may have missed. OR If customization is... ⇲
 
UI issue

No landscape mode for articles

Fix: Check your device's display settings to ensure that auto-rotate is enabled. This can sometimes affect how apps display content. OR If the... ⇲

Inability to zoom images

Fix: Try tapping on the image to see if it opens in a larger view. Some apps have this feature built-in, even if it’s not obvious. OR If zoomi... ⇲

Scrolling issues between sections

Fix: Try restarting the app to see if this resolves any temporary glitches affecting scrolling. OR If the issue persists, consider clearing th... ⇲

Clunky navigation

Fix: Familiarize yourself with the app layout by exploring all sections. Sometimes, understanding the layout can improve navigation experience.... ⇲

Awkward layout and design

Fix: Explore the app settings to see if there are any layout options you can adjust to improve your experience. OR If the layout is consistent... ⇲
 
Network issue

VPN conflicts prevent connection

Fix: Try disconnecting from the VPN and then opening the app. Some apps may not work properly when connected to a VPN. OR If you need to use a... ⇲

Frequent server errors

Fix: Check the app's social media or website for any announcements regarding server maintenance or outages that may be affecting performance. O... ⇲
 
Support issue

No direct bug reporting feature

Fix: Look for a feedback or support option in the app settings where you can report issues indirectly. OR Keep a log of the bugs you encounter... ⇲
 
Video issue

Inconsistent video playback

Fix: Check your internet connection to ensure it is stable. A poor connection can lead to inconsistent video playback. OR Try clearing the app... ⇲
 
Content issue

Lack of local news coverage

Fix: Check the app settings to see if you can customize your news preferences to include local news sources or categories. OR Consider supplem... ⇲
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 what users are saying
Good experience
79.0%

Bad experience
10.8%

Neutral
9.9%

~ from our NLP analysis of 21,296 combined software ratings.

 Private Data CTV News collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read phone status and identity
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. view Wi-Fi connections
  7. view network connections
  8. change network connectivity
  9. full network access
  10. prevent device from sleeping
  11. receive data from Internet