fix problems on Pick 'n Save [android]

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—— Run into issues on Pick 'n Save? Get help pending when official support gets back to you!

Pick 'n Save
Info:
company: The Kroger Co.
: android.support@kroger.com
: www.picknsave.com
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Glitches issue

Glitches when adding items to list

Fix: 1. Clear the app cache by going to Settings > Apps > Pick 'n Save > Storage > Clear Cache. 2. Ensure your app is updated to the latest versi... ⇲
 
Login issue

Authentication errors prevent sign in

Fix: 1. Check your internet connection to ensure it is stable. 2. Clear the app cache by going to Settings > Apps > Pick 'n Save > Storage > Clea... ⇲

Repetitive prompts for login information

Fix: 1. Ensure that the 'Remember Me' option is checked when logging in. 2. Clear the app cache by going to Settings > Apps > Pick 'n Save > Stor... ⇲
 
Slow issue

Slow loading times

Fix: 1. Clear the app cache by going to Settings > Apps > Pick 'n Save > Storage > Clear Cache. 2. Ensure your device has enough storage space av... ⇲
 
Payments issue

Coupons fail to apply at checkout

Fix: 1. Ensure that the coupons are still valid and have not expired. 2. Check if the items in your cart qualify for the coupon; some coupons hav... ⇲
 
UI issue

Confusing user interface

Fix: 1. Familiarize yourself with the app by exploring each section; spend some time navigating through the menus. 2. Look for any tutorial or he... ⇲

No clear instructions for using app features

Fix: 1. Look for a 'Help' or 'Tutorial' section within the app that may provide guidance. 2. Explore online resources or user forums for tips and... ⇲

Poor design and usability

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Look for any user guides or tutorials that may help you navigate t... ⇲
 
Crashes issue

Pick 'n Save frequently crashes

Fix: 1. Clear the app cache by going to Settings > Apps > Pick 'n Save > Storage > Clear Cache. 2. Ensure your device's operating system is up to... ⇲
 
Search issue

Inability to search by price

Fix: 1. Use the filter options available in the app to narrow down your search results by category or brand. 2. Check if there are any updates to... ⇲

Unresponsive search function

Fix: 1. Clear the app cache by going to Settings > Apps > Pick 'n Save > Storage > Clear Cache. 2. Ensure your app is updated to the latest versi... ⇲
 
Updates issue

Inconsistent inventory updates

Fix: 1. Check for app updates in the Google Play Store to ensure you have the latest version. 2. If you notice discrepancies, try refreshing the... ⇲

Frequent app updates required

Fix: 1. Enable automatic updates in the Google Play Store to ensure you always have the latest version. 2. Regularly check for updates manually b... ⇲
 
Settings issue

Issues with postal code selection

Fix: 1. Ensure that you are entering the postal code correctly and that it matches the format required by the app. 2. Clear the app cache by goin... ⇲

Difficulty in canceling orders

Fix: 1. Navigate to your order history in the app and look for a 'Cancel' option next to your order. 2. If you cannot find the option, check the... ⇲
 
Network issue

Limited functionality without Wi-Fi

Fix: 1. Download any necessary items or coupons while connected to Wi-Fi to access them offline. 2. Check if the app has an offline mode that all... ⇲

Limited store signal affecting app performance

Fix: 1. Try moving to an area with better signal reception within the store. 2. If possible, switch to Wi-Fi if available to improve app performa... ⇲
 
Support issue

Poor customer service response

Fix: 1. Check the app for any FAQs or help sections that may address your concerns without needing to contact customer service. 2. Use social med... ⇲
 
Account issue

Inability to access digital deals

Fix: 1. Ensure you are logged into your account and that your location settings are correct. 2. Check for any app updates that may fix access iss... ⇲
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 what users are saying
Good experience
81.8%

Bad experience
13.0%

Neutral
5.1%

~ from our NLP analysis of 7,584 combined software ratings.

 Private Data Pick 'n Save collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view Wi-Fi connections
  7. view network connections
  8. connect and disconnect from Wi-Fi
  9. full network access
  10. control Near Field Communication
  11. run at startup
  12. control vibration
  13. prevent device from sleeping
  14. read Google service configuration
  15. receive data from Internet