fix problems on MarineTraffic [android]

​

—— Run into issues on MarineTraffic? Get help pending when official support gets back to you!

MarineTraffic - Ship Tracking
Info:
company: MarineTraffic Applications
: mobileapp@marinetraffic.com
: www.marinetraffic.com
Chat with our AI-based MarineTraffic Support
   Hello! How can I assist you?  

characters left:
 
Glitches issue

Map zooms out randomly

Fix: Check if there are any gestures or settings that might be causing the zoom out. Disable any accidental touch features in your device setting... ⇲
 
Payments issue

Limited functionality without subscription

Fix: Explore the free features thoroughly to maximize their use. Check if there are any promotional offers for a trial subscription that you can... ⇲

In-app purchases for basic features

Fix: Review the app's feature list to ensure you are aware of what is included in the free version. This can help you avoid unnecessary purchases... ⇲

High costs for additional tracking options

Fix: Evaluate the necessity of additional tracking options and prioritize which features are essential for your needs before purchasing. OR Lo... ⇲

Misleading purchase information

Fix: Before making a purchase, read reviews and user feedback to ensure the feature meets your expectations. OR Take screenshots of the purcha... ⇲
 
Ads issue

Ads are intrusive and excessive

Fix: Check if there is an option to purchase an ad-free version of the app. This can often be a one-time fee rather than a subscription. OR Co... ⇲
 
Registration issue

Registration issues for professional package

Fix: Double-check the registration details you are entering for any typos or errors. Ensure your email is valid and not already in use. OR Try... ⇲
 
Support issue

Help center link results in error

Fix: Try accessing the help center from a different browser or device to see if the issue is specific to your current setup. OR Search for use... ⇲
 
Syncing issue

Delayed ship position updates

Fix: Ensure that location services are enabled for the app. Go to Settings > Location > MarineTraffic and set it to 'Allow all the time'. OR C... ⇲
 
Customization issue

No option for metric measurements

Fix: Look for a settings option that allows you to change measurement units. This may be under general settings or preferences. OR If the app... ⇲
 
Settings issue

Limited fleet management in free version

Fix: Utilize the available features in the free version to manage your fleet as best as possible, focusing on the most critical vessels. OR Co... ⇲
 
Network issue

Unreliable tracking for certain vessels

Fix: Check if the vessels you are tracking are equipped with AIS (Automatic Identification System) and are broadcasting their location. OR Try... ⇲
 
UI issue

Poor user interface with glitches

Fix: Clear the app cache and data to reset the interface. Go to Settings > Apps > MarineTraffic > Storage > Clear Cache and Clear Data. OR Rei... ⇲
 
Bugs issue

Inconsistent ETA information

Fix: Cross-reference ETA information with other reliable sources to verify accuracy. This can help you gauge the reliability of the app's data.... ⇲
 
Compatibility issue

Lack of support for multiple ships

Fix: Use the fleet management features available in the app to track multiple ships, even if limited, and prioritize the most important ones. O... ⇲
 
Crashes issue

Frequent crashes and loading issues

Fix: Ensure your device has enough storage space available. Go to Settings > Storage and check for available space. Clear unnecessary files if ne... ⇲
 
Updates issue

Limited access to previously free features

Fix: Check the app's update notes or changelog to understand what features have changed and if there are alternatives available. OR Consider u... ⇲

Difficulty navigating app after updates

Fix: Take some time to explore the updated interface and familiarize yourself with new features or changes in layout. OR Look for user guides... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
96.5%

Bad experience
2.2%

Neutral
1.3%

~ from our NLP analysis of 81,225 combined software ratings.

 Private Data MarineTraffic collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read phone status and identity
  4. read the contents of your USB storage
  5. take pictures and videos
  6. view network connections
  7. full network access
  8. run at startup
  9. control vibration
  10. prevent device from sleeping
  11. receive data from Internet

  Cost of Subscriptions
  1. $0.99 - $94.99 per item