fix problems on 1SpotMedia [android]

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—— Run into issues on 1SpotMedia? Get help pending when official support gets back to you!

1SpotMedia
Info:
company: Radio Jamaica Limited
: 1spotmediadev@gmail.com
: www.1spotmedia.com
: 32 Lyndhurst Rd, Kingston 5, Jamaica
Chat with our AI-based 1SpotMedia Support
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Login issue

Unable to log into the app

Fix: 1. Check your credentials: Ensure that you are entering the correct username and password. If you have forgotten your password, use the pass... ⇲
 
Video issue

1SpotMedia does not project to TV

Fix: 1. Check your TV settings: Ensure that your TV is set to the correct input source for casting. 2. Use a casting device: If your TV does not... ⇲

Video streaming is terrible

Fix: 1. Check your internet connection: Ensure you have a stable and fast internet connection. You can test your speed using a speed test app. If... ⇲

Audio plays but video freezes

Fix: 1. Restart the app: Close 1SpotMedia completely and reopen it. This can sometimes resolve temporary issues with playback. 2. Check for upda... ⇲
 
Screen issue

Full screen not working

Fix: 1. Check for app updates: Ensure you are using the latest version of 1SpotMedia, as updates may fix full-screen issues. 2. Restart the app:... ⇲

Cannot rotate to landscape

Fix: 1. Check device orientation settings: Go to Settings > Display > and ensure that 'Auto-rotate' is enabled. 2. Restart the app: Close and re... ⇲

Requires screen to be on for audio

Fix: 1. Change device settings: Go to Settings > Display > Sleep and set it to a longer duration to prevent the screen from turning off while usi... ⇲
 
Payments issue

Inability to cancel subscription

Fix: 1. Check subscription settings: Go to your account settings within the app to find the subscription management section. 2. Use the app stor... ⇲

Unfair subscription charges for international users

Fix: 1. Review subscription options: Check if there are different subscription plans available for international users that may be more affordabl... ⇲
 
Bugs issue

Inconsistent app performance

Fix: 1. Clear app cache: Go to Settings > Apps > 1SpotMedia > Storage > Clear Cache to remove any temporary files that may be affecting performan... ⇲
 
Installation issue

1SpotMedia does not install on devices

Fix: 1. Check device compatibility: Ensure that your device meets the minimum requirements for 1SpotMedia. Check the app's page on the Google Pla... ⇲
 
Account issue

Password reset emails not received

Fix: 1. Check your spam/junk folder: Sometimes, password reset emails can end up in the spam folder. Make sure to check there. 2. Ensure correct... ⇲

Locked out of the app

Fix: 1. Reset your password: Use the password reset option to regain access to your account. 2. Clear app data: Go to Settings > Apps > 1SpotMed... ⇲
 
Audio issue

Volume is too low

Fix: 1. Check device volume settings: Ensure that your device's media volume is turned up. You can adjust this using the volume buttons on the si... ⇲

Silent audio

Fix: 1. Check device volume: Ensure that your device's media volume is turned up and not muted. 2. Restart the app: Close and reopen 1SpotMedia... ⇲
 
Network issue

Inconsistent streaming quality

Fix: 1. Test your internet speed: Use a speed test app to check your connection speed. If it's slow, consider switching to a better network. 2.... ⇲

Buffering issues

Fix: 1. Check your internet connection: Ensure you have a stable and fast internet connection. If possible, connect to Wi-Fi instead of using mob... ⇲
 
Compatibility issue

Device limit on usage

Fix: 1. Log out of other devices: If you are logged into 1SpotMedia on multiple devices, log out of those to free up space for your current devic... ⇲
 
Settings issue

No ability to adjust stream quality

Fix: 1. Check app settings: Look for any settings within 1SpotMedia that may allow you to adjust stream quality. 2. Restart the app: Sometimes,... ⇲
 
Ads issue

Frequent advertising

Fix: 1. Upgrade to a premium version: If available, consider upgrading to a premium version of the app that may offer an ad-free experience. 2.... ⇲
 
Updates issue

No updates available

Fix: 1. Check Google Play Store: Go to the Google Play Store and search for 1SpotMedia to see if any updates are available. 2. Clear app cache:... ⇲
 
Support issue

Poor customer service

Fix: 1. Use in-app support: Check if 1SpotMedia has an in-app support feature or FAQ section that can help you resolve issues. 2. Look for commu... ⇲
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 what users are saying
Good experience
58.3%

Bad experience
32.9%

Neutral
6.5%

~ from our NLP analysis of 2,114 combined software ratings.

 Private Data 1SpotMedia collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. view network connections
  4. full network access
  5. change your audio settings
  6. run at startup
  7. draw over other apps
  8. control vibration
  9. prevent device from sleeping
  10. receive data from Internet

  Cost of Subscriptions
  1. $0.99 - $99.99 per item