fix problems on CetusPlay Remote Control [android]

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—— Run into issues on CetusPlay Remote Control? Get help pending when official support gets back to you!

CetusPlay Remote Control
Info:
company: CetusPlay Global
: help@cetusplay.com
: www.cetusplay.com
: Unit 06, 3/F., Bonham Trade Centre, 50 Bonham Strand, Sheung Wan, Hong Kong
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UI issue

Cannot click with mouse

Fix: 1. Check mouse settings: Open the app and navigate to settings. Look for mouse settings and ensure that the click functionality is enabled.... ⇲

Keyboard function does not work

Fix: 1. Check keyboard settings: Open the app and navigate to settings to ensure that the keyboard function is enabled. 2. Restart the app: Clos... ⇲

Floating remote button does not work outside app

Fix: 1. Check app permissions: Go to Settings > Apps > CetusPlay > Permissions and ensure that all necessary permissions are granted, especially... ⇲

No lock screen support

Fix: 1. Use a third-party app: Consider using a third-party app that provides lock screen support for remote control functionality. 2. Check for... ⇲

Two-finger scroll does not work

Fix: 1. Check settings: Open the app and navigate to settings to ensure that two-finger scrolling is enabled. 2. Restart the app: Close and reop... ⇲

Home button does not function

Fix: 1. Check app settings: Open the app and navigate to settings to ensure that the home button functionality is enabled. 2. Restart the app: C... ⇲

Missing play, fast forward, rewind, and voice buttons

Fix: 1. Check for updates: Ensure that you are using the latest version of CetusPlay, as updates may include these buttons. 2. Explore settings:... ⇲

Right click on mousepad not available

Fix: 1. Check mouse settings: Open the app and navigate to settings to ensure that right-click functionality is enabled. 2. Restart the app: Clo... ⇲

Cursor not visible on trackpad

Fix: 1. Check trackpad settings: Open the app and navigate to settings to ensure that the cursor visibility option is enabled. 2. Restart the ap... ⇲
 
Support issue

Tutorial link is misleading

Fix: 1. Search for alternative tutorials: Look for video tutorials on platforms like YouTube that may provide clearer instructions on using Cetus... ⇲
 
Ads issue

Ads are intrusive and deceptive

Fix: 1. Upgrade to the paid version: If available, consider purchasing the ad-free version of the app to eliminate intrusive ads. 2. Use an ad b... ⇲

Paid ad removal not functioning

Fix: 1. Verify purchase: Check your Google Play account to confirm that the purchase for ad removal was successful. 2. Restart the app: Close an... ⇲

Ads pop up during use

Fix: 1. Upgrade to the paid version: If you haven't already, consider purchasing the ad-free version of the app. 2. Use an ad blocker: Install a... ⇲
 
Network issue

Connection issues with Fire TV

Fix: 1. Ensure both devices are on the same network: Check that your Android device and Fire TV are connected to the same Wi-Fi network. 2. Rest... ⇲

Connection fails frequently

Fix: 1. Check Wi-Fi stability: Ensure that your Wi-Fi connection is stable and strong. Move closer to the router if necessary. 2. Restart both d... ⇲
 
Slow issue

Lag in mouse mode

Fix: 1. Check your Wi-Fi connection: Ensure that your Wi-Fi signal is strong and stable. Move closer to the router if necessary. 2. Close backgr... ⇲
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 what users are saying
Good experience
71.6%

Bad experience
21.6%

Neutral
6.7%

~ from our NLP analysis of 95,052 combined software ratings.

 Private Data CetusPlay Remote Control collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. take pictures and videos
  4. view Wi-Fi connections
  5. view network connections
  6. send sticky broadcast
  7. change network connectivity
  8. allow Wi-Fi Multicast reception
  9. connect and disconnect from Wi-Fi
  10. disable your screen lock
  11. control flashlight
  12. full network access
  13. reorder running apps
  14. draw over other apps
  15. use accounts on the device
  16. control vibration
  17. prevent device from sleeping
  18. install shortcuts
  19. receive data from Internet

  Cost of Subscriptions
  1. $0.99 - $4.49 per item