fix problems on Step Counter & Pedometer & Map [android]

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—— Run into issues on Step Counter & Pedometer & Map? Get help pending when official support gets back to you!

Step Counter & Pedometer & Map
Info:
company: WELLY TECH., JSC
: mobile-support@wellytech.vn
: gstep.app
: 8th floor, Artemis Building, No.03 Le Trong Tan street, Khuong Mai ward, Thanh Xuan district, Hanoi City, Vietnam 100000
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Notifications issue

Intrusive notifications

Fix: Go to the app settings and look for a notifications section. You can customize or disable notifications that you find intrusive, such as rem... ⇲

Water reminder overkill

Fix: Go to the app settings and find the water reminder feature. Adjust the frequency or turn it off if it is too frequent for your liking. OR... ⇲
 
Bugs issue

Step count inaccuracies

Fix: Ensure that the app is running in the background while you walk. Check your phone's battery optimization settings and exclude the app from b... ⇲

Elevation gain inaccuracies

Fix: Ensure that the app has access to your location and that GPS is enabled. This will help the app track elevation changes more accurately. O... ⇲

Poor performance on curves

Fix: Try walking in a straight line as much as possible to see if the step count improves. Some apps may struggle with tracking on curves due to... ⇲

Automatic start failure

Fix: Check the app settings for an 'Automatic Start' feature and ensure it is enabled. If it is already enabled, try toggling it off and on again... ⇲

Inconsistent step tracking

Fix: Ensure that the app is allowed to run in the background and is not being restricted by battery optimization settings. Exclude it from batter... ⇲
 
Ads issue

Frequent ads

Fix: Check if the app offers a premium version that removes ads. If so, consider upgrading for an ad-free experience. OR If upgrading is not a... ⇲

Popup ads

Fix: Look for an option in the app settings to disable or limit ads. If available, this can reduce the frequency of popup ads. OR Consider usi... ⇲
 
Crashes issue

Step Counter & Pedometer & Map crashes

Fix: Make sure the app is updated to the latest version. Go to the Google Play Store, search for the app, and check for updates. Updates often fi... ⇲
 
Login issue

Login problems

Fix: Double-check your login credentials for typos. If you forgot your password, use the 'Forgot Password' feature to reset it. OR If you are... ⇲
 
Data loss issue

Data loss

Fix: Regularly back up your data within the app if the option is available. Look for a backup feature in the settings to save your data to the cl... ⇲
 
Settings issue

Inability to reset stats

Fix: Look for a 'Reset Stats' option in the app settings. This is often found under a section related to your profile or statistics. OR If no... ⇲
 
Account issue

Difficulty changing account information

Fix: Look for an 'Account' or 'Profile' section in the app settings where you can update your information. Follow the prompts to make changes.... ⇲
 
Updates issue

Limited trial experience

Fix: Check if the app offers a trial extension or promotional offers for users. Sometimes, apps provide additional trial days for feedback. OR... ⇲
 
Audio issue

Voice notifications missing

Fix: Go to the app settings and look for a 'Voice Notifications' option. Ensure it is enabled and check the volume settings on your device. OR... ⇲
 
Customization issue

Metric system preference

Fix: In the app settings, look for a 'Units' or 'Measurement' option where you can switch between metric and imperial units. Change it to your pr... ⇲
 
UI issue

Unresponsive leaderboard

Fix: Check your internet connection to ensure it is stable. A poor connection can cause the leaderboard to be unresponsive. OR Try refreshing... ⇲
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 what users are saying
Good experience
91.1%

Neutral
4.4%

Bad experience
4.3%

~ from our NLP analysis of 181,738 combined software ratings.

 Private Data Step Counter & Pedometer & Map collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view Wi-Fi connections
  7. view network connections
  8. full network access
  9. run at startup
  10. use accounts on the device
  11. control vibration
  12. prevent device from sleeping
  13. control media playback and metadata access
  14. receive data from Internet

  Cost of Subscriptions
  1. $1.99 per item