fix problems on Ulta Beauty [android]

​

—— Run into issues on Ulta Beauty? Get help pending when official support gets back to you!

Ulta Beauty: Makeup & Skincare
Info:
company: ULTA
: android@ulta.com
: www.ulta.com
Chat with our AI-based Ulta Beauty Support
   Hello! How can I assist you?  

characters left:
 
Payments issue

Cannot complete transactions with debit/credit cards

Fix: Check if your debit/credit card is valid and has sufficient funds. Ensure that the card is not expired and that you are entering the correct... ⇲

Payments do not go through

Fix: Verify that your payment method is valid and has sufficient funds. Double-check the card details you are entering for accuracy. OR Try us... ⇲
 
Support issue

No response from customer service

Fix: Try reaching out through different channels such as social media (Twitter, Facebook) where responses may be quicker. Be sure to provide your... ⇲

Customer service is unhelpful

Fix: Document your issue clearly and try reaching out through different channels, such as social media, where responses may be quicker. OR Uti... ⇲
 
Freezing issue

Ulta Beauty constantly freezes

Fix: Ensure your app is updated to the latest version. Go to the Google Play Store, search for Ulta Beauty, and tap 'Update' if available. This c... ⇲
 
UI issue

Cannot add items to wishlist

Fix: Ensure you are logged into your account. If you are not logged in, you will not be able to add items to your wishlist. Log in and try again.... ⇲

Cannot save items from cart

Fix: Make sure you are logged into your account. If you are not, items cannot be saved. Log in and attempt to save items again. OR If the issu... ⇲

Ulta Beauty does not save favorites

Fix: Ensure you are logged into your account. Favorites will not save if you are not logged in. OR Try clearing the app's cache and data to re... ⇲

Ulta Beauty continuously redirects to top picks

Fix: Check if there is an option in the app settings to disable personalized recommendations or top picks. OR Try logging out and logging back... ⇲

Cart malfunctions

Fix: Clear the app's cache and data. Go to Settings > Apps > Ulta Beauty > Storage > Clear Cache and Clear Data. This can help resolve cart issue... ⇲
 
Location issue

Inaccurate purchase location

Fix: Check your location settings on your device. Ensure that location services are enabled for the Ulta Beauty app. Go to Settings > Location >... ⇲

Ulta Beauty does not save user location

Fix: Ensure that location services are enabled for the app. Go to Settings > Location > App permissions and allow Ulta Beauty to access your loca... ⇲
 
Loading issue

Ulta Beauty fails to load items

Fix: Check your internet connection. A weak or unstable connection can prevent items from loading. Switch to a stronger network if possible. OR... ⇲

Pages do not load properly

Fix: Check your internet connection. Switch between Wi-Fi and mobile data to see if the issue persists. A weak connection can cause pages to load... ⇲
 
Customization issue

Vegan filter is unreliable

Fix: Try resetting the filter settings. Remove the vegan filter and reapply it to see if it works correctly after a reset. OR If the filter co... ⇲
 
Bugs issue

Rewards points disappear

Fix: Check your account history to see if the points were used or expired. Sometimes points have expiration dates that can lead to them disappear... ⇲
 
Crashes issue

Ulta Beauty crashes frequently

Fix: Ensure the app is updated to the latest version. Go to the Google Play Store and check for updates. OR Uninstall and reinstall the app to... ⇲
 
Login issue

Ulta Beauty logs out unexpectedly

Fix: Check if your app is updated to the latest version. An outdated app can cause unexpected logouts. OR Ensure that your device has enough s... ⇲
 
Orders issue

Inability to cancel orders

Fix: Check the app for a cancellation option in your order history. Some apps allow cancellations within a certain timeframe. OR If cancellati... ⇲
 
Inventory issue

Ulta Beauty does not reflect in-stock items accurately

Fix: Check your location settings to ensure they are set correctly. Sometimes, the app may show stock based on an incorrect location. OR Manua... ⇲
 
Security issue

Cannot log in after account hacking

Fix: Use the 'Forgot Password' feature to reset your password. Follow the instructions sent to your email to regain access. OR If you cannot a... ⇲
 
Glitches issue

Ulta Beauty glitches during checkout

Fix: Clear the app's cache and data to resolve any temporary glitches. Go to Settings > Apps > Ulta Beauty > Storage > Clear Cache and Clear Data... ⇲
 
Navigation issue

Ulta Beauty fails to navigate properly

Fix: Clear the app's cache and data to refresh its performance. Go to Settings > Apps > Ulta Beauty > Storage > Clear Cache and Clear Data. OR... ⇲
 
Search issue

Ulta Beauty does not allow typing in search bar

Fix: Restart the app. Sometimes, a simple restart can resolve temporary glitches that prevent typing. OR Clear the app's cache and data to ref... ⇲
 
Notifications issue

Verification text for appointments is unnecessary

Fix: Check if there is an option in the app settings to disable appointment verification texts. Some apps allow you to manage notification prefer... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
87.3%

Bad experience
10.3%

Neutral
2.4%

~ from our NLP analysis of 144,717 combined software ratings.

 Private Data Ulta Beauty collects from your Android
  1. read calendar events plus confidential information
  2. add or modify calendar events and send email to guests without owners' knowledge
  3. read your contacts
  4. approximate location (network-based)
  5. precise location (GPS and network-based)
  6. directly call phone numbers
  7. read phone status and identity
  8. read the contents of your USB storage
  9. modify or delete the contents of your USB storage
  10. take pictures and videos
  11. view Wi-Fi connections
  12. view network connections
  13. access Bluetooth settings
  14. full network access
  15. run at startup
  16. control vibration
  17. prevent device from sleeping
  18. receive data from Internet