fix problems on ERTFLIX [android]

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—— Run into issues on ERTFLIX? Get help pending when official support gets back to you!

ERTFLIX
Info:
company: NewMedia - EΡΤ
: mediatek@ert.gr
: www.ertflix.gr
Chat with our AI-based ERTFLIX Support
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Ads issue

30 seconds of unskippable ads

Fix: Consider using a VPN service to access different regions where the ad policies may differ. This may reduce the frequency or length of ads yo... ⇲

full of ads

Fix: Consider using an ad-blocking app that is compatible with your device. Install a reputable ad-blocker from the Google Play Store and follow... ⇲
 
Slow issue

laggy performance

Fix: Clear the app cache to improve performance. Go to your device's Settings > Apps > ERTFLIX > Storage > Clear Cache. This can help free up res... ⇲
 
Login issue

requires code every time to watch on TV

Fix: Make sure that your TV and the ERTFLIX app are both updated to the latest versions. Sometimes, updates can resolve connectivity issues and r... ⇲
 
Compatibility issue

does not stream anything on some devices

Fix: Ensure that your internet connection is stable and fast enough for streaming. Test your connection speed using a speed test app and consider... ⇲

ERTFLIX not optimized for some devices

Fix: Check for any available updates for your device's operating system. Sometimes, updating your device can improve app compatibility and perfor... ⇲

remote controls not fully compatible

Fix: Check if there are any firmware updates available for your remote control. Updating the remote can improve compatibility with various apps.... ⇲
 
UI issue

no next episode option

Fix: Manually create a watchlist by noting down the next episodes you want to watch. Use a note-taking app to keep track of your viewing schedule... ⇲

navigation impossible without a mouse

Fix: Try using a USB OTG (On-The-Go) adapter to connect a mouse to your device. This can provide a more user-friendly navigation experience withi... ⇲

no order of episodes in dropdown list

Fix: Try sorting the episodes manually by creating a list in a note-taking app or using a spreadsheet to keep track of the order you want to watc... ⇲
 
Crashes issue

ERTFLIX shuts down after a few seconds

Fix: Clear the app's cache and data. Go to Settings > Apps > ERTFLIX > Storage > Clear Cache and Clear Data. This can help resolve crashes caused... ⇲
 
Video issue

streaming quality varies

Fix: Adjust the streaming quality settings within the app if available. Look for options to set the quality to a consistent level (e.g., 720p or... ⇲
 
Updates issue

ERTFLIX does not work on TV box after update

Fix: Try uninstalling and reinstalling the app on your TV box. This can help resolve any issues caused by the update. OR Check if there are an... ⇲
 
Screen issue

live radio does not work with lock screen

Fix: Check your device's battery optimization settings. Go to Settings > Battery > Battery Optimization and ensure that ERTFLIX is not being opti... ⇲
 
Bugs issue

device goes to off state while streaming

Fix: Adjust your device's sleep settings to prevent it from going into sleep mode while streaming. Go to Settings > Display > Sleep and set it to... ⇲
 
Registration issue

activation process doesn't work

Fix: Double-check the activation code you are entering for any typos. Ensure that you are using the correct code provided by the app. OR Try r... ⇲
 
Customization issue

no personal list for saving movies and series

Fix: Use a note-taking app to manually create a list of your favorite movies and series until the feature is added to ERTFLIX. OR Check for an... ⇲

cannot add whole series to favorites

Fix: Manually keep track of the series you want to favorite in a note-taking app until the feature is added to ERTFLIX. OR Check for any updat... ⇲
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 what users are saying
Good experience
77.4%

Bad experience
19.0%

Neutral
3.6%

~ from our NLP analysis of 6,710 combined software ratings.

 Private Data ERTFLIX collects from your Android
  1. read phone status and identity
  2. view network connections
  3. full network access
  4. run at startup
  5. control vibration
  6. prevent device from sleeping
  7. update component usage statistics
  8. receive data from Internet