Fix Renasant errors on android

Experiencing issues? Solve common Renasant problems instantly.
Get Started:
View Resolved Issues
Fix Now in One-Click

32 problems reported in the past 24 hours

🔍   Select the category that fits your issue:
All
 
Login
error messages on login

🛠️ Make sure your internet connection is stable. Switch between Wi-Fi and mobile data to see if the iss... show fix »
poor fingerprint login functionality

🛠️ Re-register your fingerprint by going to Settings > Security > Fingerprint and delete the old finger... show fix »
Fingerprint login option not available

🛠️ Check if your device supports fingerprint login and that it is set up correctly in your device setti... show fix »
inconsistent fingerprint login

🛠️ Re-register your fingerprint by going to Settings > Security > Fingerprint and delete the old finger... show fix »
Unable to log in

🛠️ Double-check your login credentials for accuracy. Ensure that Caps Lock is off and that you are usin... show fix »
Error messages on login

🛠️ Make sure your internet connection is stable. Try switching between Wi-Fi and mobile data to see if... show fix »
unable to log in

🛠️ Double-check your username and password for any typos. If you have forgotten your password, use the... show fix »
 
Freezing
app freezes during use

🛠️ Force stop the app by going to Settings > Apps > Renasant > Force Stop, then reopen the app to see i... show fix »
App freezes during use

🛠️ Force stop the app by going to Settings > Apps > Renasant > Force Stop. Then reopen the app to see i... show fix »
app freezes during use

🛠️ Close other apps running in the background to free up memory. You can do this by accessing the recen... show fix »
 
Installation
requires frequent uninstall and reinstall

🛠️ Instead of uninstalling, try clearing the app cache and data regularly to maintain performance witho... show fix »
Requires frequent uninstall and reinstall

🛠️ Instead of uninstalling, try clearing the app cache and data as mentioned earlier. This can often re... show fix »
requires frequent uninstall and reinstall

🛠️ Regularly clear the app cache and data by going to Settings > Apps > Renasant > Storage > Clear Cach... show fix »
 
Bugs
mobile deposit feature is unreliable

🛠️ Ensure you are taking clear, well-lit photos of the checks you are depositing. Poor image quality ca... show fix »
frequent error messages

🛠️ Clear the app cache and data as mentioned earlier to resolve persistent error messages. OR Ensure... show fix »
Mobile deposit functionality is unreliable

🛠️ Ensure you are following the correct steps for mobile deposit, including taking clear photos of the... show fix »
error messages on opening

🛠️ Restart your device to clear any temporary glitches that may be causing the error messages. OR Un... show fix »
Frequent error messages

🛠️ Clear the app cache and data as previously mentioned to resolve persistent error messages. OR Ens... show fix »
mobile deposit feature is unreliable

🛠️ Ensure you are in a well-lit area when taking pictures of checks for deposit, as poor lighting can a... show fix »
frequent error messages

🛠️ Clear the app cache and data regularly to prevent accumulation of corrupted files that may cause err... show fix »
 
Slow
slow performance

🛠️ Close any background apps that may be using up resources. You can do this by accessing the recent ap... show fix »
Slow performance

🛠️ Close other apps running in the background to free up system resources. This can improve the perform... show fix »
slow performance

🛠️ Close any unused apps running in the background to improve performance. You can do this by accessing... show fix »
 
Network
connection issues

🛠️ Check your internet connection by trying to load a webpage or another app. If the connection is weak... show fix »
Connection issues

🛠️ Restart your device to refresh the network connection. This can often resolve temporary connectivity... show fix »
connection issues

🛠️ Switch between Wi-Fi and mobile data to see if the issue persists. Sometimes, one connection may be... show fix »
 
UI
outdated interface

🛠️ Check for app updates in the Google Play Store, as updates may include interface improvements. OR... show fix »
complicated navigation

🛠️ Take a few minutes to explore the app and familiarize yourself with its layout. Look for a help or t... show fix »
Difficult navigation

🛠️ Take time to explore the app's menus and settings to understand its layout better. This can help imp... show fix »
Outdated interface

🛠️ Check for app updates in the Google Play Store, as updates may include interface improvements. OR... show fix »
outdated interface

🛠️ Check for app updates in the Google Play Store to ensure you have the latest version with any interf... show fix »
difficult navigation

🛠️ Take time to familiarize yourself with the app layout and features. A quick walkthrough can help you... show fix »
 
Customization
lack of quick access features

🛠️ Explore the app settings to see if there are options to customize your dashboard or add shortcuts to... show fix »
limited features compared to other banking apps

🛠️ Check the app's update logs in the Google Play Store to see if new features have been added recently... show fix »
No quick access feature for balance

🛠️ Check if the app has a widget feature that allows you to add a balance widget to your home screen fo... show fix »
limited features compared to competitors

🛠️ Explore the app thoroughly to ensure you are utilizing all available features, as some may be less o... show fix »
Limited features compared to other banking apps

🛠️ Explore the app settings to ensure you are utilizing all available features. Some features may be hi... show fix »
lack of quick access features

🛠️ Add frequently used features to your home screen if the app allows for shortcuts or widgets. OR E... show fix »
 
Account
inability to view previous transactions

🛠️ Check if there is a filter or date range setting in the transactions section that may be limiting wh... show fix »
inability to transfer money easily

🛠️ Check if you have linked the correct accounts for transfers and that they are verified in the app se... show fix »
locked out of account

🛠️ Use the 'Forgot Password' feature to reset your password and regain access to your account. OR Wa... show fix »
Inconsistent access to account information

🛠️ Log out and log back into the app to refresh your account information. This can help resolve tempora... show fix »
inability to transfer money

🛠️ Ensure that you have linked your bank account correctly and that there are no restrictions on your a... show fix »
Inability to view previous transactions

🛠️ Check if there is a filter or date range setting in the transaction history section that may be limi... show fix »
Inability to transfer money easily

🛠️ Ensure you are following the correct steps for money transfer as outlined in the app's help section... show fix »
inability to view previous transactions

🛠️ Check if there is a filter or date range setting in the transaction history section that may be limi... show fix »
locked out of account

🛠️ Use the 'Forgot Password' feature to reset your password and regain access to your account. OR Wa... show fix »
 
Security
inconsistent two-factor authentication

🛠️ Ensure that your phone number is correctly registered in the app settings for receiving authenticati... show fix »
Two-step verification delays

🛠️ Ensure your phone number is correctly linked to your account and that you have a stable network conn... show fix »
two-step verification delays

🛠️ Ensure your phone number is correctly linked to your account and that you have a good signal to rece... show fix »
 
Updates
app does not update properly

🛠️ Manually check for updates in the Google Play Store and install any available updates for the app.... show fix »
App does not update properly

🛠️ Manually check for updates in the Google Play Store and install any available updates for the app.... show fix »
app does not update properly

🛠️ Manually check for updates in the Google Play Store and install any available updates to ensure you... show fix »
 
Support
poor customer service response

🛠️ Utilize the app's FAQ or help section for immediate answers to common questions instead of waiting f... show fix »
Unresponsive customer service

🛠️ Utilize any available in-app support features, such as FAQs or chatbots, for immediate assistance.... show fix »
poor customer service response

🛠️ Utilize the app's FAQ or help section for immediate answers to common questions instead of waiting f... show fix »
 
Payments
no direct pay option

🛠️ Explore the app's settings to see if there are any options to enable direct pay features or similar... show fix »
 
Crashes
App frequently crashes

🛠️ Clear the app cache by going to Settings > Apps > Renasant > Storage > Clear Cache. This can help re... show fix »
app frequently crashes

🛠️ Clear the app cache by going to Settings > Apps > Renasant > Storage > Clear Cache. This can help re... show fix »
  Have a specific Problem? Resolve Issue below:
characters left:


 Contact Support
Developer:
Renasant Bank
Email:
  info@renasant.com
Website:
🌐 www.renasantbank.com
Terms/Privacy:
⚔️ https://www.renasantbank.com/resources/mobile-privacy-disclosure
 Private Data Renasant collects from your Android
  1. read calendar events plus confidential information
  2. add or modify calendar events and send email to guests without owners' knowledge
  3. read your contacts
  4. approximate location (network-based)
  5. precise location (GPS and network-based)
  6. read phone status and identity
  7. read the contents of your USB storage
  8. modify or delete the contents of your USB storage
  9. take pictures and videos
  10. record audio
  11. view Wi-Fi connections
  12. view network connections
  13. pair with Bluetooth devices
  14. change network connectivity
  15. connect and disconnect from Wi-Fi
  16. control flashlight
  17. full network access
  18. change your audio settings
  19. run at startup
  20. draw over other apps
  21. control vibration
  22. prevent device from sleeping
  23. receive data from Internet

 Breakdown of Software Ratings
Positive experience
60.7%

Negative experience
35.2%

Neutral
4.0%

~ from our NLP analysis of 5,505 combined software ratings.