fix problems on BitGym [android]

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—— Run into issues on BitGym? Get help pending when official support gets back to you!

BitGym: Immersive Cardio Tours
Info:
company: Active Theory Inc
: support@bitgym.com
: www.bitgym.com
: Active Theory Inc 440 N Barranca Ave #3195 Covina, CA 91723 United States of America
Chat with our AI-based BitGym Support
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Bugs issue

Workout length is inaccurate

Fix: If you notice inaccuracies in workout length, try to calibrate your workout settings. Ensure that your device's sensors are functioning prop... ⇲
 
Loading issue

Buffering issues during workouts

Fix: To reduce buffering, ensure you have a stable internet connection. Try switching to a Wi-Fi network if you are using mobile data, or move cl... ⇲
 
Login issue

BitGym locks users out after limited use

Fix: If the app locks you out, try clearing the app cache. Go to your device's Settings > Apps > BitGym > Storage > Clear Cache. This can help re... ⇲
 
Payments issue

High monthly subscription fee

Fix: To manage costs, consider using the app less frequently and focusing on high-intensity workouts that maximize your time. This way, you can j... ⇲

No option for discounted long-term subscriptions

Fix: To save on subscription costs, consider purchasing a shorter subscription period and evaluate your usage before committing to a longer term.... ⇲
 
Compatibility issue

BitGym does not work properly on some devices

Fix: Check for any available updates for both the app and your device's operating system. Keeping both updated can resolve compatibility issues.... ⇲

Lack of cadence and heart rate sensor support

Fix: To monitor your heart rate, consider using a separate heart rate monitor or fitness tracker that can provide real-time data during your work... ⇲
 
UI issue

Clunky interface

Fix: Familiarize yourself with the app's layout by exploring all its features. Sometimes, taking time to learn the interface can make navigation... ⇲
 
Battery issue

Battery drain issues

Fix: To mitigate battery drain, reduce the screen brightness while using the app and close any background applications that may be consuming powe... ⇲
 
Video issue

No rewind or fast forward option for videos

Fix: As a workaround, you can pause the video and take a moment to gather your thoughts or adjust your position. This can help you manage the flo... ⇲
 
Gameplay issue

Limited number of tours available

Fix: To enhance your experience, try combining BitGym workouts with other fitness apps or outdoor activities to diversify your routine. OR You... ⇲
 
Audio issue

No option to remove or mute coach

Fix: If the coach's instructions are distracting, try focusing on the visual cues provided in the app instead of the audio. This can help you sta... ⇲
 
Customization issue

No ability to sort runs by length

Fix: Similar to filtering workouts, you can create a manual list of your runs categorized by length. This will allow you to quickly find runs tha... ⇲

No option for longer session durations

Fix: If you find the session durations limiting, consider combining multiple shorter workouts back-to-back to create a longer session that fits y... ⇲
 
Syncing issue

No integration with fitness tracking apps

Fix: To track your fitness data, you can manually log your workouts in a fitness tracking app after completing them in BitGym. This will help you... ⇲
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 what users are saying
Good experience
95.1%

Neutral
2.7%

Bad experience
2.0%

~ from our NLP analysis of 5,667 combined software ratings.

 Private Data BitGym collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view network connections
  7. pair with Bluetooth devices
  8. access Bluetooth settings
  9. full network access
  10. prevent device from sleeping
  11. download files without notification
  12. receive data from Internet

  Cost of Subscriptions
  1. $13.99 per item