fix problems on DMSS [android]

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—— Run into issues on DMSS? Get help pending when official support gets back to you!

DMSS
Info:
company: Hangzhou CE-soft Technology Co., Ltd.
: hzcr@cce-soft.com
: webview.cossecurity.com
: Room 842, floor 8, No. 6, Yinhu innovation center, No. 9, Fuxian Road, Yinhu street, Fuyang District, Hangzhou City, Zhejiang Province
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Video issue

video flickering and hanging

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can cause video issues. OR 2. Lower... ⇲

timeline for video playback not working

Fix: 1. Restart the app: Close and reopen DMSS to refresh the timeline feature. OR 2. Check for updates: Ensure you have the latest version of... ⇲

video hangs during playback

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can cause playback issues. OR 2. Lo... ⇲
 
Freezing issue

DMSS freezes while watching stream

Fix: 1. Clear the app cache: Go to your device's Settings > Apps > DMSS > Storage > Clear Cache. This can help resolve temporary issues causing t... ⇲

DMSS becomes unresponsive

Fix: 1. Clear app cache: Go to Settings > Apps > DMSS > Storage > Clear Cache to remove temporary files that may cause unresponsiveness. OR 2.... ⇲
 
Updates issue

unable to open app after update

Fix: 1. Restart your device: Sometimes, a simple restart can resolve issues after an update. Turn off your device, wait a few seconds, and turn i... ⇲
 
Notifications issue

push notifications not working

Fix: 1. Check notification settings: Go to your device's Settings > Apps > DMSS > Notifications and ensure that notifications are enabled. OR... ⇲

inaccurate motion notifications

Fix: 1. Adjust motion detection settings: Go into the app settings and fine-tune the motion detection sensitivity to reduce false notifications.... ⇲

notifications stop working after a few days

Fix: 1. Check battery optimization settings: Go to Settings > Battery > Battery Optimization, find DMSS, and set it to 'Not Optimized' to ensure... ⇲
 
UI issue

zoom functionality broken

Fix: 1. Restart the app: Close and reopen DMSS to see if the zoom functionality returns to normal. OR 2. Check for updates: Ensure you have th... ⇲

non-functional options cluttering interface

Fix: 1. Customize your dashboard: If the app allows, customize your dashboard to hide or remove non-functional options, making it cleaner and eas... ⇲

replay feature less user-friendly

Fix: 1. Familiarize yourself with the replay options: Spend time exploring the replay feature to understand how it works and what options are ava... ⇲

DMSS is not intuitive

Fix: 1. Explore tutorials: Look for online tutorials or videos that explain how to use the app effectively. OR 2. Spend time navigating: Famil... ⇲
 
Customization issue

no dark mode option

Fix: 1. Use a third-party app: Consider using a third-party app that can force dark mode on other apps, such as 'Dark Mode' or 'Night Mode' apps... ⇲

no option to customize notification schedules

Fix: 1. Use Do Not Disturb mode: Set your device to Do Not Disturb during specific hours to manage notifications manually. OR 2. Check for app... ⇲

no option to choose app behavior on notification click

Fix: 1. Check app settings: Explore the app settings to see if there are any options related to notification behavior. OR 2. Use device settin... ⇲

no option to view live feed directly from notifications

Fix: 1. Check app settings: Explore the app settings to see if there are any options related to notification actions. OR 2. Use the app direct... ⇲
 
Bugs issue

doorbell feature broken

Fix: 1. Check the doorbell connection: Ensure that the doorbell is properly connected to your network and powered on. Restart the doorbell if nec... ⇲

PTZ functionality not fixed

Fix: 1. Restart the camera: Power cycle the PTZ camera to reset its functions and see if that resolves the issue. OR 2. Check for firmware upd... ⇲
 
Slow issue

slow loading times on mobile data

Fix: 1. Check your mobile data settings: Ensure that DMSS is allowed to use mobile data in your device settings. Go to Settings > Apps > DMSS > M... ⇲
 
Login issue

DMSS signs out unexpectedly

Fix: 1. Check for app updates: Make sure you are using the latest version of DMSS, as updates may fix sign-out issues. OR 2. Clear app cache:... ⇲
 
Network issue

connection failures

Fix: 1. Restart your router: Sometimes, connection issues can be resolved by restarting your internet router. OR 2. Check network settings: En... ⇲

requires power cycling to reconnect cameras

Fix: 1. Check camera settings: Ensure that the camera settings are configured correctly for network connectivity. OR 2. Use a different power... ⇲
 
Syncing issue

difficult to synchronize video from multiple cameras

Fix: 1. Use the app's grouping feature: If available, group your cameras in the app to view them simultaneously. OR 2. Manually switch between... ⇲
 
Audio issue

no sound during playback

Fix: 1. Check device volume settings: Ensure that your device's media volume is turned up and not muted. OR 2. Restart the app: Close and reop... ⇲
 
Support issue

no help file available

Fix: 1. Search online: Look for user guides or forums related to DMSS for troubleshooting tips and advice from other users. OR 2. Explore the... ⇲
 
Search issue

difficult to filter motion events

Fix: 1. Use the search function: If available, use the search feature in the app to find specific motion events more easily. OR 2. Organize ev... ⇲

DMSS lacks basic playback search options

Fix: 1. Use timestamps: Manually note timestamps for important events to help you find them later during playback. OR 2. Check for updates: En... ⇲
 
Crashes issue

frequent app crashes

Fix: 1. Clear app cache: Go to Settings > Apps > DMSS > Storage > Clear Cache to remove temporary files that may cause crashes. OR 2. Reinstal... ⇲
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 what users are saying
Good experience
91.4%

Bad experience
5.8%

Neutral
2.8%

~ from our NLP analysis of 302,236 combined software ratings.

 Private Data DMSS collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. access USB storage filesystem
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. record audio
  8. view Wi-Fi connections
  9. view network connections
  10. pair with Bluetooth devices
  11. access Bluetooth settings
  12. change network connectivity
  13. connect and disconnect from Wi-Fi
  14. control flashlight
  15. full network access
  16. change your audio settings
  17. reorder running apps
  18. control vibration
  19. prevent device from sleeping
  20. modify system settings
  21. modify/delete internal media storage contents
  22. receive data from Internet