Fix DMSS errors on android

  Room 842, floor 8, No. 6, Yinhu innovation center, No. 9, Fuxian Road, Yinhu street, Fuyang District, Hangzhou City, Zhejiang Province
I have a problem with DMSS
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Notifications
push notifications not working

🛠️ 1. Check notification settings: Go to your device's Settings > Apps > DMSS > Notifications and ensur... show fix »
inaccurate motion notifications

🛠️ 1. Adjust motion detection settings: Go into the app settings and fine-tune the motion detection sen... show fix »
notifications stop working after a few days

🛠️ 1. Check battery optimization settings: Go to Settings > Battery > Battery Optimization, find DMSS,... show fix »
 
Video
video playback issues

🛠️ 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivit... show fix »
timeline for video playback not working

🛠️ 1. Restart the app: Close and reopen DMSS to refresh the timeline feature. OR 2. Check for update... show fix »
video flickering and hanging

🛠️ 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivit... show fix »
video hangs during playback

🛠️ 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivit... show fix »
 
UI
zoom functionality broken

🛠️ 1. Restart the app: Close and reopen DMSS to see if the zoom functionality returns to normal. OR... show fix »
clunky user interface

🛠️ 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout... show fix »
non-functional options cluttering interface

🛠️ 1. Customize your dashboard: If the app allows, customize your dashboard to hide or remove non-funct... show fix »
replay feature less user-friendly

🛠️ 1. Familiarize yourself with the replay options: Spend time exploring the replay feature to understa... show fix »
app is not intuitive

🛠️ 1. Explore tutorials: Look for online tutorials or videos that explain how to use the app effectivel... show fix »
 
Customization
no dark mode option

🛠️ 1. Use a third-party app: Consider using a third-party app that can force dark mode on other apps, s... show fix »
no option to customize notification schedules

🛠️ 1. Use Do Not Disturb mode: Set your device to Do Not Disturb during specific hours to manage notifi... show fix »
no option to choose app behavior on notification click

🛠️ 1. Check app settings: Explore the app settings to see if there are any options related to notificat... show fix »
no option to view live feed directly from notifications

🛠️ 1. Check app settings: Explore the app settings to see if there are any options related to notificat... show fix »
 
Bugs
doorbell feature broken

🛠️ 1. Check the doorbell connection: Ensure that the doorbell is properly connected to your network and... show fix »
PTZ functionality not fixed

🛠️ 1. Restart the camera: Power cycle the PTZ camera to reset its functions and see if that resolves th... show fix »
 
Slow
slow loading times on mobile data

🛠️ 1. Check your mobile data settings: Ensure that DMSS is allowed to use mobile data in your device se... show fix »
 
Login
app signs out unexpectedly

🛠️ 1. Check for app updates: Make sure you are using the latest version of DMSS, as updates may fix sig... show fix »
 
Network
connection failures

🛠️ 1. Restart your router: Sometimes, connection issues can be resolved by restarting your internet rou... show fix »
requires power cycling to reconnect cameras

🛠️ 1. Check camera settings: Ensure that the camera settings are configured correctly for network conne... show fix »
 
Syncing
difficult to synchronize video from multiple cameras

🛠️ 1. Use the app's grouping feature: If available, group your cameras in the app to view them simultan... show fix »
 
Audio
no sound during playback

🛠️ 1. Check device volume settings: Ensure that your device's media volume is turned up and not muted.... show fix »
 
Freezing
app becomes unresponsive

🛠️ 1. Clear app cache: Go to Settings > Apps > DMSS > Storage > Clear Cache to remove temporary files t... show fix »
 
Support
no help file available

🛠️ 1. Search online: Look for user guides or forums related to DMSS for troubleshooting tips and advice... show fix »
 
Search
difficult to filter motion events

🛠️ 1. Use the search function: If available, use the search feature in the app to find specific motion... show fix »
app lacks basic playback search options

🛠️ 1. Use timestamps: Manually note timestamps for important events to help you find them later during... show fix »
 
Crashes
frequent app crashes

🛠️ 1. Clear app cache: Go to Settings > Apps > DMSS > Storage > Clear Cache to remove temporary files t... show fix »
  Have a specific Problem? Resolve Issue below:


 Contact Support
Developer:
Hangzhou CE-soft Technology Co., Ltd.
Email:
  hzcr@cce-soft.com
Website:
🌐 webview.cossecurity.com
Terms/Privacy:
⚔️ https://webview.cossecurity.com/Base_newdmssbaseapp_viewWeb/privacy_policy_dmss_enCN.html?client-id=5
 Private Data DMSS collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. access USB storage filesystem
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. record audio
  8. view Wi-Fi connections
  9. view network connections
  10. pair with Bluetooth devices
  11. access Bluetooth settings
  12. change network connectivity
  13. connect and disconnect from Wi-Fi
  14. control flashlight
  15. full network access
  16. change your audio settings
  17. reorder running apps
  18. control vibration
  19. prevent device from sleeping
  20. modify system settings
  21. modify/delete internal media storage contents
  22. receive data from Internet

 Breakdown of Software Ratings
Positive experience
91.4%

Negative experience
5.8%

Neutral
2.8%

~ from our NLP analysis of 302,236 combined software ratings.