fix problems on B1G Player [android]

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—— Run into issues on B1G Player? Get help pending when official support gets back to you!

B1G Player
Info:
company: WB Devs
: B1G.official@outlook.com
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Loading issue

Loading media content is challenging

Fix: 1. Clear the app cache: Go to your device's Settings > Apps > B1G Player > Storage > Clear Cache. This can help improve loading times by rem... ⇲

Guide takes a long time to load

Fix: 1. Restart the app: Close the B1G Player completely and reopen it. This can refresh the app and may speed up the loading process. OR 2. U... ⇲

Categories loading takes time

Fix: 1. Clear app cache: Go to Settings > Apps > B1G Player > Storage > Clear Cache to improve loading times for categories. OR 2. Restart the... ⇲
 
Registration issue

Unable to sign up

Fix: 1. Check your internet connection: Ensure you have a stable internet connection before attempting to sign up again. OR 2. Use a different... ⇲
 
Support issue

Customer service is poor

Fix: 1. Use online resources: Check the app's FAQ or help section for common issues and solutions that may help you without needing to contact su... ⇲

No support for non-working channels

Fix: 1. Check for updates: Ensure that the app is updated, as updates may include fixes for channel availability. OR 2. Use alternative channe... ⇲
 
Settings issue

Subtitles cannot be turned off

Fix: 1. Check subtitle settings: Go to the settings or playback options in the app and look for subtitle settings to turn them off. OR 2. Rest... ⇲
 
Freezing issue

B1G Player freezes on Android TV

Fix: 1. Restart your Android TV: A simple restart can often resolve freezing issues with apps. OR 2. Clear app cache: Go to Settings > Apps >... ⇲

Live channels freeze and stop working

Fix: 1. Check your internet speed: Use a speed test app to ensure your connection is fast enough for streaming. If it's slow, try resetting your... ⇲
 
UI issue

No back button in the app

Fix: 1. Use the device's back button: If your device has a physical or on-screen back button, use that to navigate back in the app. OR 2. Expl... ⇲

Interface needs UI/UX improvements

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app's features and layout. Sometimes, understanding the navigation can i... ⇲
 
Video issue

No option to switch video quality

Fix: 1. Check app settings: Look for video quality settings in the app's settings menu. If available, adjust the quality to your preference. OR... ⇲

Playback issues with movies and series

Fix: 1. Clear app cache: Go to Settings > Apps > B1G Player > Storage > Clear Cache to remove any corrupted data that may be causing playback iss... ⇲
 
Screen issue

Black screen when opening the app

Fix: 1. Clear app cache: Go to Settings > Apps > B1G Player > Storage > Clear Cache. This can help resolve issues with the app not loading proper... ⇲
 
Network issue

Buffering issues

Fix: 1. Reduce video quality: If the app allows, lower the video quality to reduce buffering. This can be done in the settings or playback option... ⇲
 
Audio issue

Sound issues on specific devices

Fix: 1. Check device volume settings: Ensure that the volume is turned up and not muted on your device. Also, check if the app's volume is set co... ⇲
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 what users are saying
Good experience
69.8%

Bad experience
24.9%

Neutral
4.9%

~ from our NLP analysis of 490 combined software ratings.

 Private Data B1G Player collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. view Wi-Fi connections
  4. view network connections
  5. full network access
  6. run at startup
  7. prevent device from sleeping