fix problems on Macy's [android]

​

—— Run into issues on Macy's? Get help pending when official support gets back to you!

Macy's: Online Shopping & Save
Info:
company: Macy's Inc
: mcom.mobileappsupport@macys.com
: www.macys.com
: 151 W 34th St, New York, NY 10001
Chat with our AI-based Macy's Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Items are out of order when navigating back

Fix: To manage the order of items when navigating back, try using the app's sorting or filtering options before you start browsing. This can help... ⇲

No back button on some screens

Fix: Use your device's physical or on-screen back button to navigate. If this doesn't work, try using the app's menu or home button to return to... ⇲

Clunky user experience

Fix: Familiarize yourself with the app's layout and features to navigate more efficiently. Use the search function to quickly find items or secti... ⇲
 
Customization issue

No option for List View in Favorites

Fix: As a workaround, you can manually create a list of your favorite items using a note-taking app or a spreadsheet. Copy the item names or link... ⇲

No separate saved favorite item lists

Fix: Create separate lists manually using a note-taking app or spreadsheet. Copy the item names or links from the app into your lists for easy ac... ⇲

Limited filtering options

Fix: Use the search bar to input specific keywords that might help narrow down your results. Combine multiple keywords to refine your search furt... ⇲
 
Permissions issue

Cannot take screenshots

Fix: If the app restricts screenshots, try using a secondary device to take a picture of the screen. Alternatively, check if your device has a bu... ⇲
 
Account issue

Limited purchase history

Fix: To keep track of your purchases, consider taking screenshots of your order confirmations or saving email receipts in a dedicated folder. O... ⇲

No tracking info for shipped items

Fix: Check your email for shipping confirmation messages, which often include tracking information. You can also log into the carrier's website w... ⇲
 
Syncing issue

Macy's refreshes when switching apps

Fix: To prevent losing your place, try to complete tasks in the app without switching to other apps. If you need to switch, take note of where yo... ⇲
 
Payments issue

Cannot add account for payments

Fix: Ensure that you have a stable internet connection and that the app is updated to the latest version. If the issue persists, try clearing the... ⇲

Cannot view credit card details in app

Fix: For security reasons, many apps do not display full credit card details. Use the browser version of Macy's website to check if it offers mor... ⇲
 
Login issue

Frequent sign-in issues

Fix: Ensure your login credentials are correct. If you continue to have issues, reset your password using the "Forgot Password" option. Also, che... ⇲
 
Slow issue

Slow loading times

Fix: Check your internet connection to ensure it's stable and fast. If the issue persists, try clearing the app cache and data to improve perform... ⇲
 
Bugs issue

Discount codes disappear when modifying cart

Fix: Before modifying your cart, take note of the discount code. After making changes, reapply the code before proceeding to checkout. OR If p... ⇲

Inconsistent stock information

Fix: Refresh the app or page to get the most up-to-date stock information. If possible, check the stock status on the browser version of Macy's w... ⇲
 
Crashes issue

Macy's crashes and freezes

Fix: Ensure your app is updated to the latest version. If the problem persists, clear the app cache and data in your device settings, then restar... ⇲
 
Notifications issue

No alerts for unavailable products

Fix: Manually check the availability of products you're interested in by regularly visiting the app or website. Consider setting reminders to che... ⇲
 
Search issue

Limited search functionality

Fix: Use specific keywords and combine them to refine your search results. If the app's search is too limited, try using the browser version of M... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
81.3%

Bad experience
15.1%

Neutral
3.7%

~ from our NLP analysis of 199,236 combined software ratings.

 Private Data Macy's collects from your Android
  1. find accounts on the device
  2. read your own contact card
  3. read calendar events plus confidential information
  4. read your contacts
  5. approximate location (network-based)
  6. precise location (GPS and network-based)
  7. read phone status and identity
  8. read the contents of your USB storage
  9. modify or delete the contents of your USB storage
  10. take pictures and videos
  11. record audio
  12. view Wi-Fi connections
  13. view network connections
  14. full network access
  15. reorder running apps
  16. control vibration
  17. prevent device from sleeping
  18. receive data from Internet