fix problems on ASKfm [android]

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—— Run into issues on ASKfm? Get help pending when official support gets back to you!

ASKfm: Ask & Chat Anonymously
Info:
company: Ask.FM
: app@ask.fm
: ask.fm
: 6th floor, South Bank House, Barrow Street Dublin, D04TR29 Ireland
Chat with our AI-based ASKfm Support
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Ads issue

ASKfm cluttered with ads

Fix: Consider upgrading to a premium version of the app if available, as this often reduces or eliminates ads. Check the app settings or the offi... ⇲
 
Messages issue

unable to delete chats

Fix: Navigate to the chat you want to delete, tap and hold on the chat until options appear, then select 'Delete' or 'Remove'. If this option is... ⇲

chat feature not working

Fix: Restart the app and try again. If the issue continues, check for app updates in the Google Play Store. OR Clear the app cache as mentione... ⇲

poor organization of messages

Fix: Use any available sorting or filtering options within the app to organize your messages better. Check the settings for any customization fea... ⇲

no option to filter messages

Fix: Check the app settings for any filtering options that may be hidden under advanced settings or preferences. OR Manually organize your mes... ⇲
 
Network issue

frequent communication errors

Fix: Check your internet connection. Switch between Wi-Fi and mobile data to see if the issue persists. Restart your router or modem if necessary... ⇲
 
Registration issue

account creation failures

Fix: Ensure that you are using a valid email address and that it is not already associated with an existing account. Check for any typos in your... ⇲
 
Slow issue

slow performance

Fix: Close any other apps running in the background to free up system resources. You can do this by accessing the recent apps menu and swiping aw... ⇲
 
Permissions issue

inability to block/report users

Fix: Check the app settings for user management options. If blocking/reporting is not available, consider adjusting your privacy settings to limi... ⇲
 
Payments issue

blurry background images without payment

Fix: Use high-resolution images that meet the app's requirements for clarity. Check the image settings before uploading. OR If you want better... ⇲

no option to cancel subscriptions easily

Fix: Check the app settings or your account settings for subscription management options. Look for a 'Manage Subscription' section. OR If you... ⇲
 
Privacy issue

lack of features for privacy

Fix: Review the app's privacy settings to ensure you are utilizing all available options to protect your information. Adjust your profile visibil... ⇲
 
Downloads issue

forced app download

Fix: If you are prompted to download the app while using a web browser, check if there is a mobile-friendly version of the site that you can use... ⇲
 
Compatibility issue

no support for Facebook login

Fix: Use the standard email and password method to log in instead. Ensure your email is verified to avoid issues. OR If you have previously lo... ⇲
 
Notifications issue

excessive notifications

Fix: Go to the app settings and adjust your notification preferences to reduce the number of alerts you receive. OR Consider muting notificati... ⇲
 
Crashes issue

ASKfm crashes on startup

Fix: Clear the app cache and data from your device settings, then restart the app. This can often resolve startup issues. OR If the problem pe... ⇲
 
Gameplay issue

limited active user base

Fix: Engage with existing users by participating in discussions or sharing content to attract more interactions. OR Promote your ASKfm profile... ⇲
 
Bugs issue

bots overwhelming user interactions

Fix: Report any suspicious accounts or interactions to the app's support team through the available reporting features. OR Limit your interact... ⇲
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 what users are saying
Good experience
70.9%

Bad experience
19.5%

Neutral
9.6%

~ from our NLP analysis of 1,270,029 combined software ratings.

 Private Data ASKfm collects from your Android
  1. take pictures and videos
  2. view Wi-Fi connections
  3. view network connections
  4. full network access
  5. control vibration
  6. prevent device from sleeping
  7. receive data from Internet

  Cost of Subscriptions
  1. $0.99 - $294.99 per item